Spring Break to Maui: Grand Wailea, Terrace View Room

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Spring Break to Maui:  Grand Wailea, Terrace View Room

Million Mile SecretsSpring Break to Maui:  Grand Wailea, Terrace View RoomMillion Mile Secrets Team

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Emily:   We used our Hilton points and the free nights from the Hilton Reserve card to book a room at the Grand Wailea.

Unfortunately, Daraius could not get an ocean view room because the hotel was full (it was spring break).  We still had a nice terrace room with two queen beds, but I preferred the rooms at the Hyatt Regency in Maui.

Daraius:  I normally email the hotel in advance, explain how excited we are to visit the hotel, and politely ask for an upgrade (if available).  But I slacked off this time and didn’t contact the hotel until only 1 week from our trip.  And instead of emailing, I used Twitter to contact the hotel, since I was curious to see how responsive the Hilton twitter account was.

Grand Wailea Rooms
Grand Wailea Terrace Room

I wasn’t able to confirm an upgrade or to get 1 king bed instead of 2 queen beds before check-in.  But the check-in agent spent at least 15 minutes furiously banging away on the computer trying to see if we could get an upgrade or a king bed, but nothing was available since the hotel was sold-out.

Trip Report Index:

Emily:   We would have liked a room with just 1 king bed, but they were no free rooms with king beds.  Oh well.

Grand Wailea Rooms
2 Queen Beds in Terrace View Room
Grand Wailea Rooms
Terrace View Room

The room had a flat screen TV.  But there were wooden blinds instead of curtains, which let in a lot of light in the morning.

Grand Wailea Rooms
Grand Wailea Rooms

There was a small desk.

Grand Wailea Rooms
Writing Desk

And a small patio…

Grand Wailea Rooms

…with a view of the parking lot and the hills.

Grand Wailea Rooms
View from Grand Wailea Terrace Room

But if you strained your neck to the right, you could see the ocean!

Grand Wailea Rooms
Ocean View From the Patio

The bathroom was large, and had a walk-in shower and bathtub.

Grand Wailea Rooms

The walk-in shower could have been larger, but was fine for a quick shower.

Grand Wailea Rooms
Bathtub & Walk-In Shower

There was only one sink, but it had lots of counter space for our stuff.

Grand Wailea Rooms

The amenities were Spa Grande (the name of the Spa at the Grand Wailea).

Grand Wailea Rooms
Grand Wailea Amenities

There was a separate toilet area.

Grand Wailea Rooms
Grand Wailea Bathroom

The room also had a coffee maker and a refrigerator.

Grand Wailea Rooms
Coffee maker

The lighting was insufficient which made working and packing/unpacking difficult.  Also, the storage space wasn’t well organized.  Instead of having everything neatly stored in the closets, we had to leave our suitcases in the bedroom.

The room was quite ordinary, but you don’t go to Hawaii to spend the day in your hotel room and the rest of the Grand Wailea made up for the uninteresting terrace view room!

But we were happy to be staying in a $500 room using our Hilton points and the free nights from the Hilton Reserve card.

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Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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I heard that Napua club was the best place to be. I have stayed at the Hyatt in Maui and the club level there was awesome. I trust napua will not disappoint when we visit in november.

Question…you said that you normally email the hotel ahead of time to politely ask for an upgrade. We are staying at the Hilton Hawaiian Village in July on points and I would like to email them to request either a complimentary or paid upgrade to one of the more favorable towers. Who is the most appropriate person to email and how do I obtain their email address. What is the best approach when requesting an upgrade? It appears that the hotel is fully booked for the days we are at the hotel.

Million Mile Secrets

@amj – It will be harder to get an upgrade if the hotel is fully booked. I usually google for the hotel’s general manager and email him/her and ask nicely for an upgrade as a special occasion.

Oh, no! You came to Maui and I didn’t know about it! I could have shown you around….I work at the Grand Wailea, and live in the neighborhood. The hotel has been super busy! We just had a group of 1400 people, they left yesterday. Btw, did you noticed that Andaz is nowhere near to completion yet? They say it’ll be open this summer 😉

Million Mile Secrets

@Diane – Congratulations on the anniversary. That’s quite the story and how neat that you got the fantastic suite. The hotel is very grand!

@Josh Lucas – The hotel was sold out when we went because we weren’t even offered a cash upgrade, but $140 for the upgrade could be worth it if you’ve paid for everything else using points.

@HK – We drove by the Andaz and didn’t think it would open by summer either, but we’d like to check it out when it does open.

My wife and I stayed here for 5 nights back in February. I booked 4 nights in an Ocean View (for some reason the premium room reward was cheaper than the standard reward) plus used 1 night from Citi Hilton Reserve at the end of our stay. We were able to upgrade to a Napua Room for $140/night, which was a steal. This gave us a slightly larger room with a nice balcony an ocean view. The Napua tower is also centrally located and there is lounge access for breakfast and happy hour at night.

This is one hotel where the HHonors devaluation is actually an improvement. Previously, as an elite you could book 4 nights for 265,000. Now, you can book 5 nights for 280,000 in January and February. 15,000 for the extra night isn’t a bad deal. We are returning in January 2014 for 5 nights.

My husband and I stayed here in February using our 2 free weekend nights. We were upgraded to a POV at check in as we were celebrating our anniversary. They also gave us a voucher toward dinner and a couple of free drinks. Our dinner at Humuhumunukunukuapua’a was delicious! The best part was that there was a problem with our room that they couldn’t fix so they moved us to the Molokini Suite…an ocean front suite with 3 lanais that runs $1700/night! I found out about the Grand Wailea from watching the Adam Sandler and Jennifer Aniston movie “Just Go With It!” I thought the hotel looked gorgeous and their suites were beautiful. Little did I think that I would ever have the blessing of enjoying a gorgeous suite myself!! This sure made me love the Citi Hilton Reserve Card! 🙂