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Step by step: How to book travel through the Chase Ultimate Rewards travel portal

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Step by step: How to book travel through the Chase Ultimate Rewards travel portal

Meghan HunterStep by step: How to book travel through the Chase Ultimate Rewards travel portalMillion Mile Secrets Team

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You can’t go wrong earning Chase Ultimate Rewards points with cards like the Chase Sapphire Preferred because they are incredibly flexible for award travel. You can transfer Chase points to 13 different airline and hotel travel partners, making it easy to book everything from beachside resorts to lie-flat business-class seats.

But you can also use your Chase Ultimate Rewards points to book rental cars, tours, event tickets and more through the Chase travel portal. It’s super easy — and in many cases it can cost fewer points than transferring your Chase points to travel partners.

I’ll show you, step by step, how to book through the Chase travel site.

But first, you’ll want to know what your Chase Ultimate Rewards points are worth because they do not always have the same value.

The Chase travel portal can unlock all sorts of lodgings and make your Venice dreams come true. (Photo by Yasonya/Shutterstock)

Why use the Chase travel portal?

The Chase travel site is now powered by Expedia, so any hotel, flight or rental car you can book with Expedia should also be available through the Chase website. When you book through the Ultimate Rewards portal you have the option to pay for the purchase with your Chase points. The amount of points you need will vary depending on two factors:

  • The cost of the travel you’re booking
  • The specific Chase credit card you are using

The table below shows the value you’ll get per point for each eligible travel rewards credit card:

Chase Ultimate Rewards CardHow Much Are Points Worth Toward Travel?
Chase Sapphire Reserve1.5 cents
Ink Business Preferred Credit Card1.25 cents
Chase Sapphire Preferred Card1.25 cents
Ink Business Cash Credit Card1 cent
Ink Business Unlimited Credit Card1 cent
Chase Freedom1 cent
Chase Freedom Unlimited1 cent

If you have multiple Chase cards, it’s easy to transfer points between cards or to a member of your household or to a joint business owner. So you should always be able to redeem for the highest value.

The benefit in being able to use the Ultimate Rewards portal to pay for travel is that sometimes you can use fewer points to book the exact same travel than if you transferred your points to the airline or hotel. It all depends on how much the reservation costs compared to that specific loyalty program’s award chart. Let’s look at two hotel reservations.

In this first example, you would need to transfer 35,000 Chase points to IHG in order to book an award night at the Intercontinental Doha. Alternatively, you could book through the Chase portal and you’d only need 16,018 Chase points to pay for the exact same room. In this example, I’m using my Chase Sapphire Reserve® card, so I’m getting 1.5 cents per point, but even if you were only getting one cent per point you’d only need 24,027 points.

It’s not always cheaper to book through the portal. A lot depends on the price of the accommodation and the award chart of the transfer partner. World of Hyatt has a very generous award chart, with the lowest-tier properties costing 5,000 points per night and the top tier maxing out at 40,000 points a night. The Park Hyatt Sydney is a Category 7 property and you would need to transfer 30,000 points to World of Hyatt in order to book an award night. If you paid for the same stay through the Chase travel portal you’d need close to double the points.

It’s usually better to transfer points to World of Hyatt, but with Marriott and IHG you’ll most likely save points by booking through the Chase site.

One caveat: If you book a hotel through a third-party site, like the Chase travel portal, you won’t earn elite-night credit or points and you most likely won’t be able to take advantage of any elite-status perks you have.

For airline partners, you’ll almost always want to transfer points if you’re looking to book business- or first-class seats. Just make sure that award seats are available before you transfer. If you’re flying economy, compare prices to see which is a better option.

There are also added benefits to booking airfare through the Ultimate Rewards portal. For starters, you won’t have to worry about blackout dates or limited award seats; if you can buy a seat with cash, you should book it through the portal (the same applies for hotel blackout dates) with points. When you book airfare through the Chase site, you’ll still earn frequent flyer miles on your award flight.

How to book travel with the Chase Ultimate Rewards travel portal

To access the Chase Travel portal, you will need one of these Chase credit cards that earn Chase Ultimate Rewards points:

CardBonus and minimum spending requirementsOur review
Ink Business Preferred℠ Credit Card
80,000 Chase Ultimate Rewards points after spending $5,000 on purchases within the first three months of opening your account.Read our Chase Ink Business Preferred review.
Chase Sapphire Preferred® Card
60,000 Chase Ultimate Rewards points after spending $4,000 on purchases within the first three months of opening your account.Read our Chase Sapphire Preferred review.
Chase Sapphire Reserve®50,000 Chase Ultimate Rewards points after spending $4,000 on purchases within the first three months of opening your account.
Read our Chase Sapphire Reserve review to learn more about all of the card's amazing perks.
Ink Business Cash℠ Credit Card$500 bonus (50,000 Chase Ultimate Rewards points) after spending $3,000 on purchases within the first three months of opening your account.Read our Chase Ink Business Cash credit card review.
Ink Business Unlimited℠ Credit Card$500 bonus (50,000 Chase Ultimate Rewards points) after spending $3,000 on purchases within the first three months of opening your account.Take a look at our Chase Ink Business Unlimited review.
Chase Freedom Unlimited®$150 bonus (15,000 Chase Ultimate Rewards points) after spending $500 on purchases within the first three months of opening your account.Read our review of the Chase Freedom Unlimited
Chase Freedom®$150 bonus (15,000 Chase Ultimate Rewards points) after spending $500 on purchases within the first three months of opening your account.Read our review of the Chase Freedom

You can book flights, hotels, rental cars, cruises vacation rentals, and various activities with your Chase Ultimate Rewards points through the Chase travel portal. You will be able to avoid blackout dates on flights, book hotels that aren’t transfer partners and have the flexibility to choose between transferring or paying with points.

One of the great things about booking a rental car with points through the Chase travel portal is that you can still get primary rental car insurance. (You’ll have to pay with points that are attached to a card that comes with primary rental car insurance, like the Chase Sapphire Preferred Card or Chase Sapphire Reserve.)

Step 1. Log into your chase Ultimate Rewards account

First, you need to log into your Chase account. Once you’re logged in, scroll down and click on the “Ultimate Rewards” tab on the bottom left side of the screen or click on your card account and then select “See balance” under the Ultimate Rewards heading on the right.

Step 2. Pick the card you want to pay with

If you have multiple Chase Ultimate Rewards points-earning credit cards, you’ll need to choose which card’s points to use to book your travel. Go with the card that has the highest value per point, as shown in the earlier table.

Step 3. Open the Chase travel search

At this point, click “Travel” to bring up the travel search site.

Step 4. Search for your travel or activities

Enter the necessary details to search for everything from flights to cruises.

Step 5. Narrow or sort your search and select your travel

You have the option to narrow your search depending on what you’re seeking. For flights, you can limit the search results by the airline, number of stops, flight times and price. As you select filters the search results will automatically update.

Once you’ve found the travel you want, click the “Select” button beside that specific flight, hotel, rental car, etc.

Step 6. Review and confirm

This is your chance to double-check you’ve made the right booking on the dates you want to travel. Once you’ve confirmed the trip’s details and selected any add-ons you want, scroll down to the bottom and click “Continue booking.”

Step 7. Enter your personal information and change the number of points you’re paying with

Now you’ll need to enter the personal information of all travelers, including first and last names, email addresses, gender and date of birth when booking flights. (This isn’t the case with hotels, rental cars, etc.)

You’ll also be able to add your loyalty account number (frequent flyer, hotel, etc.). You will earn frequent flyer miles or points on your flights, but hotel and car rental bookings will not earn miles or points.

You can pay for your entire booking with Chase Ultimate Rewards points or you can pay with a combination of points and cash.

To finish up, agree to the terms and click “Complete Booking.”

Bottom line

Chase Ultimate Rewards points are our favorite transferable points for a lot of reasons. They transfer to lots of great travel partners and they’re easy to earn.

You can use the Chase travel portal to book everything from rental cars to boat tours to vacation rentals. This makes it easy to use your Chase Ultimate Rewards points to save on travel expenses other than just flights and hotels.

What is your favorite way to use Chase Ultimate Rewards points? Let us know in the comments.

Chase Sapphire Preferred® Card

Chase Sapphire Preferred® Card

  • Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 60,000 points are worth $750 toward travel
  • Get unlimited deliveries with a $0 delivery fee and reduced service fees on orders over $12 for a minimum of one year on qualifying food purchases with DashPass, DoorDash's subscription service. Activate by 12/31/21.
  • Earn 5X points on Lyft rides through March 2022. That’s 3X points in addition to the 2X points you already earn on travel.

More Info

Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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Can I book travel through the Chase rewards site and pay all cash and no rewards points? Is there any advantage to doing this other than getting the points that I would get just by paying with my Sapphire card on any other site?

I booked my car rental through Chase Sapphire Reserve portal with full Ultimate Reward points. Unfortunately got hit when we parked in the mall. Dose anyone have experience to file a claim to Chase Card Benefits Service? I have to provide initial auto rental agreement and monthly billing statement with last digits of my card, but I booked via Chase portal with full points. Make it very difficult to give these two documents. Thanks.

I love the Chase travel portal. Because it runs on the Expedia platform, you get all of the choices. With 1.5 points reduction, here is what that translated to. I booked 3 Air France one way tickets direct from Prague to Paris. Cash price was $645. Chase points, 43,000! Similar savings for hotel bookings. As noted, Hyatt has the only award chart where I book directly with them. All others you simply cannot beat the Chase Travel portal!

Yes, I agree it’s great when it works. Otherwise cancelling is a nightmare when a fee is involved because I, the client, have to go through Chase company who transfers me to Chase Travel Center who is allowed to contact Expedia and then Expedia is in contact with the hotel. This is a five party process!!!

With the 1.5 cents per mile and $300 travel credit does that mean 70,000 points on sapphire reserve equals $1,350 on the portal? (70,000 x.015+ $300) Is the sapphire $300 credit applied when you purchase, travel or on one year anniversary??

Except when it doesn’t Work — we’ve been trying to book a flight on our Chase rewards for FOUR days — hours on the phone with the third party booking and they can’t make it happen — 150,000 points and we can’t book a flight. Ridiculous — WORST REWARD CARD EVER!!!

Thomas Piotrowicz

I booked a flight for two to Las Vegas for Dec 27. I have gotten no comformation or itinerary. Requested written.

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