Here’s My Experience With Amex Business Platinum Customer Service (And Why It Matters)

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INSIDER SECRET: When you’re logged in to your Amex account you have the option to chat with an Amex representative who’ll usually respond to your request almost immediately.

With The Business Platinum® Card from American Express, you can earn up to 75,000 Amex Membership Rewards points after meeting tiered minimum spending requirements. Plus, you’ll have access to all of the incredible Amex Business Platinum card benefits.

The perks of being an Amex Business Platinum card holder don’t stop there. Other conveniences come with holding the card – I’ll explain.

Getting support from the American Express customer service team has never been an issue as an Amex Business Platinum card holder. In fact, I’ve always had really positive experiences with them.

Amex Business Platinum Customer Service

Apply Here: The Business Platinum® Card from American Express

Read our Amex Business Platinum review

The primary reasons any small business owner should get the Amex Business Platinum card are its valuable welcome bonus (worth nearly $1,400 in airfare, and potentially more!) and ongoing benefits, such as lounge access and an annual airline incidentals credit. Beyond that, I can attest to the fact that Amex provides great customer service.

Resolving an Amex card issue is easy because Amex has a helpful chat function. You can log into your account and start chatting with an Amex representative almost immediately, instead of waiting for what feels like hours on the phone.

I’ve chatted with or called Amex for issues such as:

  • Expediting an employee card
  • Asking for a retention offer
  • Reversing a late payment fee (mistakes happen!)
  • Confirming enrollment in spending bonus offers
  • Verifying specifics of Amex Offers

In each instance, my questions were answered and my issues were resolved promptly.

How does this differ from other companies? Well, for example, Chase cards don’t offer a chat feature. You can send a secure message via an online form, but you’ll have to wait at least one business day for a response. I’ve also attempted to resolve issues via Citi’s chat line, but more often than not, I end up having to call.

In my experience, Amex offers the most efficient customer service of any of the major card issuers. There’s nothing worse than being put on hold when you’re trying to resolve an issue and get on with your day! Amex customer service is one reason I always recommend the best American Express cards to friends and family.

For more information on the Amex Business Platinum card, have a look at our Amex Business Platinum review. To learn more about Amex Membership Rewards points, check out these guides:

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Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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Cliff Woodards II
1 year ago

Your blog post is incredibly misleading and completely inaccurate. To claim AMEX cardholders wait “hours on the phone” is total cow manure.

I have eight AMEX cards, including the consumer and business versions of both the Gold AND Platinum cards and I have NEVER waited more than 60 seconds to speak to a CSR. A Platinum CSR usually answers AND greets me by name, usually without even having to be placed on hold AT ALL.

I don’t even have to wait “hours” to speak to my dreaded cable company so your exaggeration is doing a great disservice, not only to those who read your blog and are perhaps applying for AMEX, but to AMEX itself, who ironically, you end up bragging about their customer service.

I remain amazed why anyone who has learned to TALK chooses to revert back to slower non-verbal forms of communication in the first place. In an age of instant gratification, nothing beats the immediate back and forth of TALKING TO, instead of texting a real human being.

1 year ago

Many years ago I had an AMEX Platinum card. It was the worst customer service I have ever experienced from any company. I won’t go into detail, but for example, I was charging a lot every month and paying it off promptly. Yet they would reject small random charges. When I would call them, they would say “We didn’t reject any charges.” And on and on and on.

I never did business with AMEX again. Hopefully they have improved. Of course, why would it matter? Their offerings don’t compare to Chase.

Andrew Wan
Reply to  Jon
1 year ago

Oof, sorry to hear about that experience Jon. Was there anything weird about the charges that may have flagged them as potentially fraudulent? Or maybe the magnetic strip on the card was damaged causing some of the purchase to not go through?