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Hilton Tactfully Reminds Members That They’re Way Better Than Marriott

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Hilton Tactfully Reminds Members That They’re Way Better Than Marriott

Joseph HostetlerHilton Tactfully Reminds Members That They’re Way Better Than MarriottMillion Mile Secrets Team

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Marriott’s loyalty program is letting a lot of folks down.

To name a few crimes, it’s now MUCH harder to open Marriott and Starwood credit cards.  Transferring miles is more confusing.  And Marriott Gold Elite status isn’t worth nearly as much (no more free breakfast, no lounge access, no guaranteed late checkout).

Lots of folks are now giving their loyalty to Hilton instead.  And Hilton seems to be quietly rubbing Marriott’s face in their blunders with its new elite status chart.  They’ve added a few new “features” to the chart which were previously not as prominently advertised.

As Marriott Strips Benefits From Its Loyal Members, Hilton Feels the Need to Advertise Features That Were Previously a Given

Hilton now makes sure you know that Gold Elite status will get you free breakfast at any hotel (Marriott just discontinued that for their Gold elites).  Also, Hilton tells you that their Diamond status entitles you to a 1-bedroom suite based on availability.

And finally, Hilton reminds you that there are NO resort fees when you book an award stay, unlike Marriott.  Team member Keith ranted about his experience with $25 per night resort fees with Starwood.  Marriott charges double that at some resorts.

Hilton is pulling away from Marriott as folks realize how devalued it’s become.  Hilton points are WAY easier to earn than Marriott points.  Hilton cards are WAY easier to open than Marriott.  Hilton elite status is WAY easier to earn than Marriott elite status.  And Hilton elite status comes with more valuable benefits than Marriott.

To boot, Hilton just catapulted its credit card welcome bonuses the other day.  For example, you’ll get:

Am I being too hard on Marriott?  Which loyalty program do you prefer?

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Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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I just like to join you all discussing I am experiencing the same problem you guys are having I am Holiday Inn Ward a Marriott and Hilton and you are right it is hard to gain points for Marriott and get the same quality as a I would from Hilton and Holiday Inn

I started off a Marriott customer, after a bad experience at a hotel I switched to Hilton and had a great experience. While it takes more points for a comparable room at Hilton, you earn points so much faster making it a better option.

After getting Hilton Diamond for life I am now staying at Marriott again. What I miss most is free breakfast and reliable quality based on hotel brand level, Marriott/Hilton vs. Fairfield/Hampton. Some Marriott hotels are nice and others aren’t quite there, all Hilton hotels and up are always very nice.

Once I get Marriott Platinum for life in another 3 years I will switch back to Hilton as my primary choice. Only regret is I missed the ability for Marriott Titanium for life.

Love, love, love Hilton although my family member works for Marriott. Hilton perks are way better, a whole lot better, a hell of a lot better in addition to their decor and room comfort. Hilton customer care address customet problems right away. Marriott has yet to address a complaint I had 4 months ago. Only negative eith Hilton, their prices are high.

Yeah

Joyce Hannaford

Marriott has changed for the worse

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