Hilton Tactfully Reminds Members That They’re Way Better Than Marriott

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Hilton Tactfully Reminds Members That They’re Way Better Than Marriott

Joseph HostetlerHilton Tactfully Reminds Members That They’re Way Better Than MarriottMillion Mile Secrets Team

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Marriott’s loyalty program is letting a lot of folks down.

To name a few crimes, it’s now MUCH harder to open Marriott and Starwood credit cards.  Transferring miles is more confusing.  And Marriott Gold Elite status isn’t worth nearly as much (no more free breakfast, no lounge access, no guaranteed late checkout).

Lots of folks are now giving their loyalty to Hilton instead.  And Hilton seems to be quietly rubbing Marriott’s face in their blunders with its new elite status chart.  They’ve added a few new “features” to the chart which were previously not as prominently advertised.

As Marriott Strips Benefits From Its Loyal Members, Hilton Feels the Need to Advertise Features That Were Previously a Given

Hilton now makes sure you know that Gold Elite status will get you free breakfast at any hotel (Marriott just discontinued that for their Gold elites).  Also, Hilton tells you that their Diamond status entitles you to a 1-bedroom suite based on availability.

And finally, Hilton reminds you that there are NO resort fees when you book an award stay, unlike Marriott.  Team member Keith ranted about his experience with $25 per night resort fees with Starwood.  Marriott charges double that at some resorts.

Hilton is pulling away from Marriott as folks realize how devalued it’s become.  Hilton points are WAY easier to earn than Marriott points.  Hilton cards are WAY easier to open than Marriott.  Hilton elite status is WAY easier to earn than Marriott elite status.  And Hilton elite status comes with more valuable benefits than Marriott.

To boot, Hilton just catapulted its credit card welcome bonuses the other day.  For example, you’ll get:

Am I being too hard on Marriott?  Which loyalty program do you prefer?

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Hilton does charge resort fees on award stays. When I was in Vegas for a weekend, I stayed at Hilton instead of the casinos because I had enough points for a free weekend. I argued with the manager at checkout for an hour about this, but he insisted the resort fees are not waived. Hilton has a great product though. I got free upgrades and free breakfast in Paris. I have checked out late too. I just ask nicely and they try and accommodate me. I tried to apply for an SPG card but I was declined. So Hilton it is.

It is devastating to us lifetime status holders at #Marriott that we suddenly are left in the lurch. I hate to start over with Hilton but it might happen.

Luzviminda PERALTA

Hilton should have the late check-out like Marriott @4:00 pm not like Hilton check out is 10:00am

I had no idea that Marriott and Hilton charge elite members those lovely Resort Fees, even on award stays.

As a Hyatt Globalist, I never pay resort fees on award OR regular stays. That adds up to a lot saved per year.

Meant to say that Hilton only charges members resort fees on regular stays, but doesn’t charge them on award stays.

Maybe I should read the article or proofread my words?

You’re not being too hard on Marriott. I’m gold in both programs (Platinum in Marriott till December I think) and I’m only staying at Marriott going forward if there are no Hyatt or Hilton hotels near where I’d want to stay. And that is with having loads of Marriott points.