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Hilton Tactfully Reminds Members That They’re Way Better Than Marriott

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Hilton Tactfully Reminds Members That They’re Way Better Than Marriott

Joseph HostetlerHilton Tactfully Reminds Members That They’re Way Better Than MarriottMillion Mile Secrets Team

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Marriott’s loyalty program is letting a lot of folks down.

To name a few crimes, it’s now MUCH harder to open Marriott and Starwood credit cards.  Transferring miles is more confusing.  And Marriott Gold Elite status isn’t worth nearly as much (no more free breakfast, no lounge access, no guaranteed late checkout).

Lots of folks are now giving their loyalty to Hilton instead.  And Hilton seems to be quietly rubbing Marriott’s face in their blunders with its new elite status chart.  They’ve added a few new “features” to the chart which were previously not as prominently advertised.

As Marriott Strips Benefits From Its Loyal Members, Hilton Feels the Need to Advertise Features That Were Previously a Given

Hilton now makes sure you know that Gold Elite status will get you free breakfast at any hotel (Marriott just discontinued that for their Gold elites).  Also, Hilton tells you that their Diamond status entitles you to a 1-bedroom suite based on availability.

And finally, Hilton reminds you that there are NO resort fees when you book an award stay, unlike Marriott.  Team member Keith ranted about his experience with $25 per night resort fees with Starwood.  Marriott charges double that at some resorts.

Hilton is pulling away from Marriott as folks realize how devalued it’s become.  Hilton points are WAY easier to earn than Marriott points.  Hilton cards are WAY easier to open than Marriott.  Hilton elite status is WAY easier to earn than Marriott elite status.  And Hilton elite status comes with more valuable benefits than Marriott.

To boot, Hilton just catapulted its credit card welcome bonuses the other day.  For example, you’ll get:

Am I being too hard on Marriott?  Which loyalty program do you prefer?

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Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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Joyce Hannaford

Marriott has changed for the worse

You are being way too hard on Marriott. I am gold with Hilton and a Platinum with Marriott. They earn about the same points but Hilton is much more to redeem. Stayed last night in Victorville, CA. Courtyard was 12,500 points and Hampton Inn was 29,000 points.

Last weekend North San Diego again 12,500 points for a Courtyard and the lowest Hilton in the county was 35,000 points.

I did pay 60,000 points each night at the Ritz Carlton Santa Barbara but the regular rate was over $1,000 per night.

You are missing the 4 pm check out and that Marriott has more hotels making it easier to find a lower rates, the perfect property with more room redemptions.

I do give Hilton credit for treating me better as a Gold member than Marriott treats me as a Platinum Premier member (service and upgrades).

Now if you were hard on IHG, I would understand that. Have you tried getting a free night at an IHG hotel. Good Luck!

Hilton does charge resort fees on award stays. When I was in Vegas for a weekend, I stayed at Hilton instead of the casinos because I had enough points for a free weekend. I argued with the manager at checkout for an hour about this, but he insisted the resort fees are not waived. Hilton has a great product though. I got free upgrades and free breakfast in Paris. I have checked out late too. I just ask nicely and they try and accommodate me. I tried to apply for an SPG card but I was declined. So Hilton it is.

It is devastating to us lifetime status holders at #Marriott that we suddenly are left in the lurch. I hate to start over with Hilton but it might happen.

Luzviminda PERALTA

Hilton should have the late check-out like Marriott @4:00 pm not like Hilton check out is 10:00am

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