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Did You Know? Marriott Guarantees These Benefits to Elite Status Members — If the Hotel Doesn’t Deliver, You Get Points or Cash

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Did You Know? Marriott Guarantees These Benefits to Elite Status Members — If the Hotel Doesn’t Deliver, You Get Points or Cash

Caroline LupiniDid You Know? Marriott Guarantees These Benefits to Elite Status Members — If the Hotel Doesn’t Deliver, You Get Points or CashMillion Mile Secrets Team

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INSIDER SECRET: If you’re owed compensation due to Marriott’s Elite status benefits guarantees, make sure to request your compensation from the hotel before you check out.

If you have status with Marriott, you’re entitled to benefits like a welcome amenity, the same room type you booked (or a better one that you agree to), lounge access and more, depending on your level of status. If you don’t get one or more of the benefits you’re entitled to, you are actually eligible for compensation in the form of points or cash.

And, since the Marriott Bonvoy Brilliant™ American Express® Card offers complimentary Gold status with Marriott, you will automatically be eligible for some of these guarantees just for having this credit card.

Let’s take a look at the types of benefits that Marriott guarantees, what status you need to get the guarantee and what you’re owed if the hotel doesn’t deliver.

If you’re a Platinum Elite member staying at the Le Meridien New Orleans, and they don’t have your booked room type (including bed preferences) available, you are owed $100 in compensation. (Photo courtesy of Marriott)

Marriott Benefit Guarantees for All Elite Members

The following benefits are guaranteed to all elite members:

Ultimate Reservation Guarantee

If you book a reservation at a Marriott property and they can not honor it, Marriott will pay for your accommodations at a nearby hotel for that night. And you’ll also be compensated for the inconvenience. Compensation varies by brand:

If Marriott can’t honor your reservation, they will put you up in a nearby hotel and offer compensation for the inconvenience.

Marriott Benefit Guarantees for Platinum, Titanium and Ambassador Elite Members

If you have Platinum, Titanium or Ambassador Elite status with Marriott, you’re eligible for more guarantees in addition to the one listed above. If you’re a little short of the next status level, remember that Marriott cards like the Marriott Bonvoy Boundless Credit Card and the Marriott Bonvoy Bold Credit Card offer 15 nights toward status just for having the card.

Guaranteed Platinum/Titanium Elite Welcome Amenity

If you have Platinum or Titanium Elite status with Marriott, you should receive a welcome amenity every time you check into a participating Marriott hotel. This amenity could be bonus points, a drink at the bar or any number of other things. If you aren’t given your amenity, compensation applies depending on the hotel brand.

BrandWelcome Gift Choice/PointsGuest Compensation (Paid in Local Currency)
Marriott Hotels, JW Marriott, Delta Hotels, Autograph Collection, Renaissance HotelsUS/Canada/EU: 1,000 points or $10 Food & Beverage credit per stay

AP/CALA/MEA: 1,000 points per stay or Food & Beverage amenity

RESORTS:
US/Canada/EU: 1,000 points per stay or breakfast in restaurant for member + 1 per day

AP/CALA/MEA: 1,000 points or Food & Beverage per stay or breakfast in restaurant for member + 1 per day
$100 USD
Gaylord Hotels1,000 points or $10 Food & Beverage credit per stay$100 USD
St. Regis, The Luxury Collection, W Hotels, Sheraton, Le Méridien, Westin, Tribute Portfolio1,000 points or amenity per stay or breakfast in restaurant per day (including resorts)$100 USD
The Ritz-Carlton, EDITION, Marriott Vacation Club, Design Hotels1,000 points per stayN/A
CourtyardUS/Canada/EU: 500 points or $10 Food & Beverage credit per day

AP/CALA/MEA: Hotels without lounge — 500 points per stay or Food & Beverage amenity or $10 Food & Beverage credit per day

Hotels with lounge — 500 points per stay and breakfast in lounge (if lounge is closed — breakfast in restaurant per day)
$50 USD
AC Hotels, Moxy HotelsUS/Canada/EU: 500 points per stay or $10 Food & Beverage credit per day

AP/CALA/MEA: 500 points or Food & Beverage amenity per stay or $10 Food & Beverage credit per day
$50 USD (AC Hotels)

$25 USD (Moxy Hotels)
SpringHill Suites, Fairfield by Marriott, Residence Inn, TownePlace SuitesUS/Canada/EU: 500 points or Food & Beverage item per stay

AP/CALA/MEA: 500 points or Food & Beverage amenity per stay
$50 USD (SpringHill Suites, Residence Inn)

$25 USD (Fairfield by Marriott, TownePlace Suites)
Four Points, Aloft500 points or amenity per stay or breakfast in restaurant per day$50 USD (Four Points)

$25 USD (Aloft)
Protea Hotels500 points per stay or breakfast in restaurant per day$50 USD
Element500 points or amenity per stay$25 USD

Guaranteed Room Type

If you book a room with two queen beds, you should get a room with two queen beds — at least in the US and Canada. In fact, Marriott guarantees that you will, or you are owed compensation from the hotel. Now, if you get offered an upgrade from a standard room with two queens to a sweet suite with a king bed and you take it, you will not be owed compensation.

Outside of the US and Canada, smoking/non-smoking preferences are honored based on availability and exact bed sizes may vary. Titanium Elites do have guaranteed priority for their requested type of bed and room, even outside of the US and Canada.

Compensation varies by brand:

Marriott guarantees that you will get the same room type that you book unless you agree to an upgrade within the US and Canada. Outside of the US and Canada, different rules apply.

Guaranteed Lounge Access

If your hotel has a lounge, and you have Platinum status or higher, both you and one guest are entitled to access the lounge. If the lounge is closed or the hotel doesn’t have a lounge, the hotel is required to offer breakfast in their restaurant. If they don’t, compensation applies, depending on the brand:

If you have Platinum status or higher with Marriott, you should be offered lounge access or breakfasts in the hotel’s restaurant for yourself plus one guest on each day of your stay.

Marriott Benefit Guarantees for Titanium, and Ambassador Elite Members

If you have Titanium or Ambassador Elite status with Marriott, there’s one more guarantee that applies to you.

48-Hour Guaranteed Availability

If you need a hotel room at the last minute, Marriott has your back if you’re a Titanium or Ambassador Elite member. They guarantee that they will always have a room available for a paid stay, as long as you book at least 48 hours before arrival.

Note that this guarantee excludes:

  • Resorts
  • Marriott Vacation Club
  • Participating Vistana properties
  • Design Hotels
  • Other hotels on limited dates (e.g. special events)

How to Actually Claim Your Compensation

Alright, so Marriott has fallen through for you on one of the benefits outlined above. How do you actually get your compensation?

This is key. You have to request the compensation while still a guest at the hotel, prior to checking out. Failure to request the payment before checkout will result in a complete waiver of your right to receive compensation.

This isn’t, as far as I could find, noted anywhere on Marriott’s website, but I spoke with a customer service representative to get this information when I was inquiring about the room type guarantee.

Bottom Line

Marriott has some great status benefits in place for elite members, and the hotels actually are required to honor the benefits. If you’re an elite member with Marriott, and you haven’t had one of your benefits honored, you may be owed compensation from the hotel.

But, you have to make sure to request the compensation before you check out, otherwise, you will waive your right to receive said compensation.

Leave any questions in the comments. And remember to subscribe to the Million Mile Secrets newsletter for more tips on how to be smart with your miles and points!

Marriott Bonvoy Brilliant™ American Express® Card

Marriott Bonvoy Brilliant™ American Express® Card

  • Earn 100,000 bonus Marriott Bonvoy points after you use your new Card to make $5,000 in purchases within the first 3 months.
  • Enjoy up to $300 in statement credits each year of Card Membership for eligible purchases at participating Marriott Bonvoy hotels.
  • Earn 6 Marriott Bonvoy points for each dollar of eligible purchases at participating Marriott Bonvoy hotels. 3 points at U.S. restaurants and on flights booked directly with airlines. 2 points on all other eligible purchases.
  • Receive 1 Free Night Award every year after your Card account anniversary. Award can be used for one night (redemption level at or under 50,000 Marriott Bonvoy points) at a participating hotel. Certain hotels have resort fees.
  • Enjoy unlimited airport lounge visits when you enroll in Priority Pass™ Select membership.
  • No Foreign Transaction Fees.
  • $450 annual fee.
  • Terms Apply.
  • See Rates & Fees
Terms Apply | Rates & Fees

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Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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The Marriott Ultimate Reservation Guarantee is not guaranteed and far from Ultimate.

Recently, I had a Marriott property cancel my room reservations at a low rate and then offer up rooms at an extremely high rate.

If the hotel can simply cancel a reservation for convenience (or to receive a higher room rate) what good is the guarantee?

Marriott no help – all the way up. Titanium member with 25 future years of business travel likely moving to Hilton.

This practice shouldn’t be allowed. Marriott should step up and enforce guarantees or bill the hotel to make it right.

what about in mexico? like JW marriott Cancun?

Let me be clear… on behalf of all hotel employees… the more you throw your “Elite” stays in our face, the less cooperative we are. Be nice, be understanding and do will we. Just because you might travel a little or even a lot… you have NO idea what it takes to run a hotel. None, zero. Asking for the GM over some that an associate can easily fix, pisses is off. We are there to help you! Let us. Throw a tantrum and we will laugh at you, and be less motivated to help you. Treat us with respect and we will do the same. Don’t be cheap. Tip your housekeeper, bell hop and servers. They make below minimum wage. DO NOT threaten legal action… hotel workers are instructed to stop helping you at that point because they are not legal experts. You will be directed to corporate legal and your tiff is over. Do not cry racism. You’re embarrassing yourself. Hotel workers are THE most diverse work force there is.

In closing, again be nice and understanding… that will get you your benefits. That will get you a nicer room. I speak the absolute truth.

Excellent points. It’s all about asking nicely and being respectful of everyone.

What this writers DOSEN’T tell you and conveniently leaves out that there are rules and exceptions. Such as “based on availability”. When a hotel is sold out, it’s sold out. You’re not guaranteed a suite that someone is paying full price.

Also, most resorts do not have Elite Lounges. They are exempt. An actually qualified Elite Member will know this stuff. So what the writer is trying to tell … is general knowledge for well-seasoned Elite Travelers as well does not scare hotels… which is what they’re attempting to do. (Failed).

Katherine Manning

I stayed at the JW in Palm Desert in May, 2019. A pretty much terrible stay! Construction above my room, smokers on a driveway/ walkway smoking and talking loudly late at night, during our dinner, the waitress questioned if I could afford a glass of champagne…bought a bottle, she filled my glass and dropped the bottle which emptied all over me and the table… she just laughed! I realize the restaurant is not Marriott’s property , but really?

I spoke with people at the front desk multiple times about my complaints and they said “we cannot do anything about that” ( standard answer to everything). I could go on, but I guess you all think it is past history ( I wrote a letter and tried hard to speak with the mgr…”off the property at the moment”)

We always stay at a Marriott if available….our family foundation follows the same rules! We may not be your biggest customers, but we are faithful ones!

Katherine Manning

President, Mary H Storer Foundation

Go stay somewhere else.

Wow. That sounds like a nightmare. Waitress asking if you could afford a glass of champagne, really!? Just, wow.

Anyone who says “I can afford….” is looking for something for free. -Hotel Employee

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