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Park Hyatt New York – Detailed Review

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Park Hyatt New York – Detailed Review

Million Mile SecretsPark Hyatt New York – Detailed ReviewMillion Mile Secrets Team

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We have a terrific team here at Million Mile Secrets, and they love Big Travel with Small Money as much as I do!  So I’ve asked them to write about travel experiences they’ve enjoyed.  And I encourage readers to drop me a note if you’d like to share your Success Story!

Jasmin:   On a business trip, Daraius sent me to the Park Hyatt New York.  I was thrilled at the opportunity, because I normally stretch my points and stay with my kids at brands that aren’t quite so luxurious!

Daraius booked me on a points & cash rate under his Hyatt account as the second guest in the room.  That way, I could enjoy his Diamond (now Globalist) elite status perks like an upgrade and free full breakfast.  Thanks, D!  😉

Park Hyatt New York Detailed Review
Opened in 2014, the Luxurious Park Hyatt New York Is Hyatt’s Flagship Location

Although I only spent one night, I enjoyed amazing food, a fabulous suite overlooking Carnegie Hall, and impeccable service.  I’ll share pictures and details!

Park Hyatt New York Review

Link:   The World Of Hyatt Credit Card

The Park Hyatt New York is a top-tier Hyatt category 7 hotel, one of only 8 in the world.  Standard award rooms cost 30,000 Hyatt points per night.  Or you can book using points & cash for 15,000 Hyatt points and $300.

That may seem like a lot, but considering rooms at this hotel can cost over $1,000 per night at peak times, using points is an excellent deal if you’re looking to splurge!

I’ll review 6 main aspects of the Park Hyatt New York:

1.   A Lovely Location in Midtown Manhattan

Located on West 57th Street near 7th Avenue, the hotel occupies the first 25 floors of the 90-story One57 tower, which also houses very pricey condominiums.  It’s in a terrific spot, across from Carnegie Hall and walking distance to Central Park, Times Square, and other New York attractions.

You’re also a short walk from 8 different subway lines to whisk you wherever you want to go.

2.   Entrance, Lobby, and Check-In

I’ll be honest – my first impression of the hotel was a little underwhelming.  The entrance, on busy West 57th Street, was surrounded by scaffolding.  Perhaps they’re still doing work on the building because it’s so new.

Park Hyatt New York Detailed Review
Low-Key – Park Hyatt New York Entrance on West 57th Street

Inside the main entrance, there’s a bellhop desk and a stairway to the main lobby upstairs.  A helpful employee greeted me and directed me to the elevators which go to the reception area on the 3rd floor.  It’s a bit of an odd arrangement.

Park Hyatt New York Detailed Review
Inside the Park Hyatt New York Main Entrance

I guess I was expecting a majestic and elaborate lobby like some 5-star hotels, but the Park Hyatt New York lobby is very understated.  There’s no fancy check-in desk.  Instead, polite and efficient employees check you in on iPads.

And the reception area, decorated in muted tones, is relaxed and comfortable.  It’s all very functional and low-key.

Park Hyatt New York Detailed Review
The Lobby Decor Was a Little Dark and Monotone for My Taste, but It Was Modern and Elegant

The desk agent quickly found the reservation and gave me a keycard and directions to the room.  I tried not to smile too much (although I let out a little “squee!” on the inside) when she let me know I’d been upgraded to a suite.

She also offered a choice of 1,000 Hyatt points or a $25 food and beverage credit as the Diamond amenity.  I wanted to grab a snack, so opted for the credit (sorry, Daraius!).

Note:   Under the new World of Hyatt loyalty program, they’ve eliminated the check-in amenity.  🙁

Every employee I met was friendly, gracious, and helpful.  That’s one of the big reasons many of us prefer Hyatt hotels!

3.   The Living Room – Bar & Lounge

I didn’t care for a big meal so late in the evening, so decided to check out The Living Room, the hotel’s bar and lounge.  They offer lighter meals and snacks in an elegant setting, with high ceilings and modern decor.

It was quiet, with only a few businessmen sitting at the bar having drinks, but I imagine it would be a real hotspot on busier nights.  And folks on Yelp rave about the cocktails and champagne here.

I ordered the artisanal cheese plate, which featured New York cheeses and came with fresh and dried fruit, nuts, and honeycomb, along with hearty bread.

Park Hyatt New York Detailed Review
Such a Pretty Presentation and the Perfect Snack Before Bed!

I wish I’d found out the type of olives they served as a bar snack.  They were delicious!

4.   West Side Suite

Because Daraius had booked the room under his account, I was upgraded to room 1812, a West Side Suite.  These are one-bedroom corner units looking out onto West 57th Street.  And they’re so spacious, at over 1,000 square feet!

Park Hyatt New York Detailed Review
The West Side Suite Is Bigger Than Most One-Bedroom New York Apartments!

The king-sized bed was super comfortable, with bottled water and slippers laid out on each side.  The decor wasn’t fussy or over-the-top, and the subtle lighting made it feel homey.

Park Hyatt New York Detailed Review
As You’d Expect, the Bed Was Incredibly Comfy – and Exactly Where I Was Headed After a Long Day of Travel!

I may have spent some time playing with the automatic curtains in the living area.  😉 With a wall switch, you can control the opening and closing of the sheers and heavy blackout curtains.  At that moment, I wished my kids were there, because they would have gotten such a kick out of it!

Park Hyatt New York Detailed Review
With the Flick of a Switch, You Can Look Out Into Manhattan and the Bustle of the Street Below

The mini-bar was stocked with everything you could possibly need for entertaining and relaxing.  From a fancy Nespresso coffee station…

Park Hyatt New York Detailed Review
Need Caffeine? The Park Hyatt New York Has Your Morning Jolt Covered

…to top-shelf snacks and beverages.  This is a suite where you could party like a rock star!

Park Hyatt New York Detailed Review
Much to Daraius’ Relief, I Took Only Photographs

The most impressive part of the suite was the main bathroom.  With floor-to-ceiling windows, a huge soaker tub, and premium amenities, it was one of the most luxurious hotel bathrooms I’d ever seen.

Park Hyatt New York Detailed Review
The Oversized Soaker Tub Would Be Perfect to Melt Away Stress – Just Don’t Forget to Close the Blinds!

The hotel provided plush robes.  And there were separate, spacious areas for the toilet and shower.

Park Hyatt New York Detailed Review
Toilet on the Left, Shower on the Right – and a Cuddly Robe to Lounge Around In!

The toilet was one of those high-tech Japanese units with various washing and drying functions.  And when you approached it, the lid would flip up automatically!  (Another moment where I wished the kids were there!)

Park Hyatt New York Detailed Review
You Pretty Much Don’t Have to Touch Anything – These Toilets Do ALL the Work for You, Except Maybe Talk on the Phone

And the bathroom mirror had a television installed in it.  It took a while to figure out the remote was in the drawer beneath the bathroom sinks.

Park Hyatt New York Detailed Review
Don’t Judge – I Was Busting Out the Retro Styles Getting Ready the Next Morning With Some Vintage American Idol Footage

The rainfall shower was just beautiful (and relaxing).  This mommy felt like queen for a day!

Park Hyatt New York Detailed Review
No Shower Karaoke Occurred Here, I Promise 😉

The toiletries were from Le Labo, which (thank you, Google) is a French perfumerie.  Certainly not the type of soap and shampoo I have at home, but wow – it’s very nice.

Park Hyatt New York Detailed Review
The Tubereuse 40 Line Is Exclusive to the Park Hyatt New York. These Won’t Be Going Into the Communal Pile Under the Bathroom Sink for When We Run Out of Shampoo!

In the hallway, there was a powder room with a toilet and sink.  So if you’re entertaining in the suite, you don’t have to let your guests into your private bathroom.

Park Hyatt New York Detailed Review
Second Bathroom Without Fancy Bidet-Style Toilet

I also liked that the suite had surround-sound and plenty of outlets and hookups for all types of electronics and media.  The Wi-Fi (free) was fast, too.

Park Hyatt New York Detailed Review
Lots of Space to Work and Stay Connected

There was ample storage space with closets in the bedroom and hallway.  I liked how the drawers were tucked away in the closet, keeping the bedroom space open and airy.

Park Hyatt New York Detailed Review
Enough Space in the Closet for Clothing, Valuables, and Daraius & Emily!

I had a restful and quiet sleep here, with no noise from the street below.  Heaven!

5.   Diamond Breakfast

The next morning, I did a bad thing.

The employee who checked me in let me know I could take my full complimentary Diamond breakfast in the hotel restaurant.  Or, if I preferred, I could order room service.

And because the room included breakfast for two people, she said I had ~$114 in breakfast credit to use (not including a ~$6 room service fee).  I wasn’t about to go to the restaurant and order $114 worth of food.  But room service was anonymous (you can order from the in-room iPad) and not publicly embarrassing.  🙂

Park Hyatt New York Detailed Review
The Room Service Diamond Breakfast Brought a Whole New Dimension to the Phrase “Eating for Two”

I had a hard time deciding what to try, and forgot to grab a picture of the menu.  I wanted to sample more than one entree!

Thankfully, the kind man who brought the food didn’t bat an eyelid at wheeling the (full) cart into a room occupied by one hungry gal.  I’m sure he knew it was all for a trip report.

Park Hyatt New York Detailed Review
Yes, I Did, and It Was Divine. All That Was Missing Was a “Wafer Thin” Mint 🙂

I ordered the Maine lobster egg white scramble…

Park Hyatt New York Detailed Review
Big Chunks of Lobster and Fresh Avocado – So Decadent!

…but I also wanted to try the duck confit hash, which came with a perfectly cooked egg…

Park Hyatt New York Detailed Review
Almost Too Pretty to Eat!

…and a delicious, crumbly, buttery biscuit.  I also ordered a pot of French press coffee (very good), fresh tomato juice, and a side order of sausage (which I barely touched).

There was not a chance I could eat all that food.  But I gave it my best shot.  The duck confit hash was, by far, the best part of the meal.  That, I finished almost all of…

Park Hyatt New York Detailed Review
The Perfectly Cooked, Slightly Runny Egg Yolk Combined With the Duck Confit and Wild Mushrooms Was Incredible

…but afterwards, I was reminded that this insane meal was not without consequence.

Park Hyatt New York Detailed Review
Nope, NOT Stepping on You Right Now!

It was time to check out the fitness facilities.

6.   Gym, Spa, and Pool

Although I didn’t have time to try them out, I popped up to the 25th floor to check out the pool, gym, and spa.

The pool area was deserted.  It’s a beautiful lap pool, and the lifeguard on duty let me know there are speakers underwater which play classical music.

Park Hyatt New York Detailed Review
A Lovely Spot to Take a Quiet Break From the Stresses of the City

There was also a hot tub…

Park Hyatt New York Detailed Review
Relax in the Hot Tub Adjacent to the Lap Pool

…and plenty of towels and lounge chairs to chill out in.

Park Hyatt New York Detailed Review
So Quiet and Deserted, I Imagined Grabbing a Quick Snooze on the Comfy Looking Lounge Chairs

And there were lots of extra towels and ice water available.

Park Hyatt New York Detailed Review
Everything You Need for a Relaxing Afternoon by the Pool

The gym was also empty.  The equipment looked like it had never been touched.

Park Hyatt New York Detailed Review
The Gym Equipment Looked Modern and Well-Maintained

And you could look out over the city as you exercised.  The views weren’t that great, unless you like the concrete jungle!

Park Hyatt New York Detailed Review
Being on the 25th Floor, You’re at Eye Level With a Wall of Manhattan Skyscrapers

The change rooms were well-stocked with toiletries and supplies.  Everything was super clean and modern!

Park Hyatt New York Detailed Review
The Change Rooms Have Everything You Need to Freshen Up After a Workout

The spa, Spa Nalai, offers traditional and holistic treatments.

Park Hyatt New York Detailed Review
Reception Area at Spa Nalai

I wasn’t able to visit the treatment rooms, but they sound intriguing – for example, a quartz sand treatment bed!  Perhaps next time…

Is It Worth It?

The Park Hyatt New York definitely deserves its reputation as the top Hyatt hotel.  But if you’re looking for a showy or extravagant experience, you won’t find it here.

Everything about the hotel is stunning, the food is excellent, and the service top-notch.

You can get a tremendous value from your Hyatt points, especially if you’re upgraded to a premium room or suite.  Yes, 30,000 Hyatt points a night is a lot, but keep in mind your stay, if paid in cash, could cost over $1,000 per night!

Park Hyatt New York Detailed Review
A Standard Room in October Costs $1,237 per Night! Or Use 30,000 Hyatt Points Instead

If you’d have a paid stay in Manhattan anyway (where rooms often cost $300+), it might be worth booking a cash & points rate for 15,000 points and $300.  Just keep in mind, you’ll pay room taxes on this type of booking.

This hotel would be a terrific spot to use the sign-up bonus points from The World Of Hyatt Credit Card.  Or transfer points from the Chase Sapphire Reserve, Chase Sapphire Preferred Card, or Chase Ink Business Preferred Credit Card for free nights.

And if you need more Hyatt points, there are lots of ways to earn them!

Bottom Line

I’m so grateful that Daraius sent me to the Park Hyatt New York.  He booked me on a points & cash rate of 15,000 Hyatt points plus $300 per night, and I was upgraded to a West Side Suite that would otherwise cost over $2,000!

The suite was the nicest I’ve stayed in, and the Diamond breakfast room service was fabulous.  I only wish I’d had more time to enjoy the hotel’s facilities.

If you’ve stayed at the Park Hyatt New York, I’d love to hear about your experience!

Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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I’m sure that the suite given to VIPs is a grand experience, but what you get for 30,000 Hyatt points doesn’t bear much resemblance, It’s “minimalist” which means that Hyatt saves a whole lotta money by not making it elegant. Only the price tag is “luxurious.” I was especially turned off by the fact that it doesn’t have a business center—only a computer on a high console in the public areas, with a stool so that you don’t have to stand, but you can’t put your knees under the console, so that it’s really only useful for printing out your boarding pass. It doesn’t pretend to offer the convenience of the business center at a bottom-level Marriott.

The concierge-sporting the insignia of the professional association of concierges— didn’t know off the top of his head whether there was a crosstown bus on 57th St.—the Park Hyatt’s Street. People who stay at the Park Hyatt don’t take the bus.

We – incl. 1 seven y.o. daughter – stayed there last year Aug 2016, easily best hotel experience we’ve ever had. I was not Diamond, only Platinum and booked “standard” rooms for 2 nights for 25k pts/night. When checking in, they apologized our room was not ready and offered us the similar West Side Suite that looks identical to this article for $100/night. I quickly said YES. We had almost identical experience sans the breakfast. Our daughter really enjoyed the powered curtain and the swimming pool!

I think the word “understated” is a great description of this location. We also did Happy Hour with a friend who visited us in their 2nd floor lobby bar/restaurant, prices were very fair for the location. All interaction with staff was very positive.

Needless to say, a very happy Hyatt Platinum – cough, Explorist 1-year upgrade this year – customer. I’ve never had any negative experience at Hyatt properties, whether they are for business or pleasure, but I just can’t deal with this new World of Hyatt (what I consider as stupid and unnecessarily complex) tiers so I’m considering to cancel the Hyatt card and go all-in with Starwood brands (also a long-time Amex SPG member). Tough decision as we also just got back from San Diego last week, where we got upgraded to Club at the Hyatt Regency at Aventine.

In short: GREAT hotel, this Park Hyatt NY!

Heather @

I am not sure if you will see this but a couple of questions. When was the PH NY ever 25K and is it the case that the hotel made you pay $100 extra per night to give you one room instead of 2? Was the suite that much of an upgrade over two rooms?

Wow, nice upgrade! I agree – Hyatt is top-notch, never had a bad experience with them either. They’re great with kids, too. 🙂

Thanks for the review and pictures. We are using our two free nights here in 2 weeks so great timing on the report. Looking forward to our stay.

You’ll have a wonderful time! Enjoy!

Great report and great photos. Gives a real sense of the place. I’ve been thinking of where we should spend our 2 free nights from the Hyatt card and reading this report I think we’d get awesome value from those free nights. The prices at this place are insane!!

Thanks 🙂 It’s a perfect spot to use the 2 nights for sure!

We stayed there last year for 3 nights and it was the best hotel experience we’ve ever had. We are Hyatt Diamond (still can’t use the “G” word) and used points + cash.

We’ve been upgraded to the Presidential Suite at Grand Hyatt Kauai (2800 square feet with three balconies), a top floor suite at the Paris Vendome and a villa in Indian Wells (Palm Springs) with our own backyard and hot tub and I wouldn’t trade any those for our un-upgraded room at the Park Hyatt New York. Everything was so nice and luxurious without feeling showy or obnoxious.

That’s a good way to put it – luxurious without feeling showy or obnoxious. It really is a special place!

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