Now Hiring: “Breakfast Buffet Bouncer” – Hyatt Place Hotels to Enforce New Rules

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Now Hiring: “Breakfast Buffet Bouncer” – Hyatt Place Hotels to Enforce New Rules

Scott LiebermanNow Hiring: “Breakfast Buffet Bouncer” – Hyatt Place Hotels to Enforce New RulesMillion Mile Secrets Team

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Scott:   The kitchen is closed.

Hyatt, what are you thinking?!

Hyatt Place is Hyatt’s hotel chain where you go for a comfortable stay and a decent breakfast buffet each morning.  But now Hyatt’s accountants have decided this benefit is not bringing home the bacon for the company.  And I’m seriously cheesed.

Which Hotels Offer Free Breakfast
Hyatt Says They’ll Soon Be Offering a “Compelling Breakfast Offering.”  Will It Look Like This?  And Who Describes Breakfast as Compelling?  “Honey, Did You Enjoy Your Toast?” “Oh Yes, It Was Compelling.  And the Grape Jam Provided Synergistic Value.”

Now, in order to get your most important meal of the day, you must book directly with Hyatt.  So if you book with Expedia, or the Citi Prestige 4th night free perk, or your company’s travel agency then… no soup for you!

I get it.  Hyatt has to pay Orbitz and all those other websites whenever we book a hotel that way.  But Hyatt, if you don’t like it — either:

DON’T list your hotels on those sites

or

ADD something special to direct bookings.

I suppose they calculated that not enough people who book through 3rd-party websites care if they miss out on earning Hyatt points and other Hyatt perks.

Unfortunately for Hyatt (a hotel chain that I LOVE that has an otherwise wonderful loyalty program), they have competitors in the big-comfy-room-with-free-breakfast-and-a-gym-to-work-off-the-sausages-you-ate-at-free-breakfast space.

Whenever possible, I do book directly through the hotel website.  And the Hyatt credit card is one of many wonderful Chase credit cards.  I’ve kept it for years.  But sometimes you just can’t or don’t want to book through the hotel’s site.  What if you’re taking advantage of the Capital One Venture sweet 10X points deal through hotels.com?

(With Capital One® Venture® Rewards Credit Card you earn 10 Venture miles per $1 you spend on Hotels.com bookings.  To earn the bonus, you must book your stay through www.hotels.com/venture and pay with your card through January 31, 2020.)

Anyhow, I’ll switch to IHG Staybridge Suites.  I’ve had great experiences with them in multiple states.  They give you free breakfast, Wi-Fi, a fitness center, and more.  Or I’ll go to Hampton Inn by Hilton.  Or Hilton’s Embassy Suites.  Or Marriott’s Fairfield Inn.  All have free breakfast.  Options abound, folks.

Hyatt, of course, can do what they want.  My feeling is this is a bad move for them.  Families especially do well at hotel brands like this.  They will lose those bookings too.  Or worse, these families won’t know about the change, and when the parents don’t want to pay for breakfast at the hotel, their young kids will end up screaming in agony from the hunger pangs.

See Related:   Use the American Express Fine Hotels & Resorts program to get free breakfast at luxury hotels!

And Just Who Will Be the Breakfast Buffet Bouncer at Hyatt Place?

Is that a new career path?  Because I’m all about creating more jobs for hard-working Americans.  But somehow I think this task of taking little red tickets or checking for a wristband will fall on some already overworked staff member.

And do I really want to wear a wristband that says Hyatt Place on it?

Hyatt, I love you.  Please walk back this policy change.

But until then, Hyatt Place, you can stick your eggs where the sunny-side don’t shine.

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Excellent post, Scott. Too many other travel bloggers were making excuses for Hyatt (I’m looking at you Shawn & m2m…. even as one point with the bizarre claim that nobody would care…)

This is a really bad move for Hyatt, right down there with the stupid names for their new reward categories. Are you a “discoverist?”

And yes, it will be comical to annoying to see how those open seating/open lobby Hyatt floorplans will accommodate the new discriminatory policy…. Just how will they/who know? (short of hiring a “bouncer” — all sarcasm here much deserved — and again, thank you for having the nerve, the independence to call the spade what it is)

ps, you didn’t mention Chase Ultimate Rewards reservations for Hyatt Place…. At certain times of the year, it’s far, far “cheaper” to book stays with HP locations on Chase points (rather than transferring them 1:1 to Hyatt)…. Now, doing that, I’d lose the valued breakfast…. For those days, I’ll stay elsewhere. Dumb, dumb move. (fed by blogger accomplices)

Author
Scott Lieberman

Thanks, escot! And thanks for reminding everyone about the method of using Chase points.

I am concerned that my Chase points when transferred to Hyatt will not show as a true Hyatt reservation. I will still book through Hyatt with points, but my points didn’t get much respect for me last time we stayed at at Hyatt. We were in a noisy location at the Medford, MA, hotel.

Hyatt has the best exchange rate for UR points. I love Hyatt hotels.

Does Chase know this? This probably effects you when you reserve and “pay” for a room through Chase using their Ultimate Reward points. I recently did this in Houston to save over 9,000 points versus transferring UR points to Hyatt points. Hyatt nights where 12K, but “paying” with UR points was only 9K. To Hyatt it looks like a booked through Expedia…at least that is what I was told by the desk clerk.

This is the funniest post I’ve read in a long time. You don’t want to wear a Hyatt Place wristband?

Just plain stupid move

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