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What to do if your travel plans are impacted by the coronavirus

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What to do if your travel plans are impacted by the coronavirus

Joseph HostetlerWhat to do if your travel plans are impacted by the coronavirusMillion Mile Secrets Team

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Famous for all the wrong reasons, the novel coronavirus has unfortunately taken the world by storm. Originating in Wuhan, China, there are 300,000+ confirmed cases of COVID-19 worldwide and growing. More than 95 countries have reported infected citizens, and there have been over 16,000 deaths.

A large share of travelers who had planned their vacations abroad in the first part of 2020 are now canceling those trips due to fear of contracting COVID-19. You may be wondering if you should do the same (read our post on how to cancel a flight in the time of coronavirus).

Coronaviruses are nothing new. They’re the reason for respiratory tract illnesses such as the common cold. You may have experienced a coronavirus if you’ve ever had a fever, cough, headache, or sore throat. It’s called “corona” because it resembles a crown under a microscope.

However, COVID-19 is more serious than a simple cold. The virus is not believed to be as deadly as the 2003 SARS outbreak, but its impact has eclipsed that of the SARS contagion many times over — and the travel industry has been rattled. Popular squares are desolate, cruise ships quarantined, restaurants deserted, and factories have closed in areas where the coronavirus has been concentrated, such as Italy, South Korea, and (of course) China.

Many airlines, hotels and trains have offered travelers free change fees if their plans had them traveling to certain affected locations. The 2020 Summer Olympics may be canceled. Gigantic sports events, including the NFL, NBA and NCAA March Madness have been either suspended or canceled. The Professional Golf Association has postponed its golf tournament in China by two months.

The coronavirus isn’t going easy on the economy, either. Many states have declared a state of emergency with tight quarantine rules, such as the banning of public assemblies comprising 100+ attendees. Schools are canceled for weeks. Corporations scramble to find a way to enable their employees to work from home.

For one month, the Department of Homeland Security has suspended “the entry of most foreign nationals who have been in certain European countries at any point during the 14 days prior to their scheduled arrival to the United States.” This ban includes only those European countries that comprise the Schengen area (excluding Ireland).

You might have guessed, the stock market hasn’t suffered this much since the 2008 financial crisis.

With all that in mind, let’s take a look at this new coronavirus, and examine the precautions you should take if you have travel plans — including how to decide whether to go or stay.

(Photo by DimaBerlin/Shutterstock)

What is the new coronavirus (COVID-19)?

COVID-19 is a disease caused by a new respiratory virus and varies dramatically in severity (similar to the flu). It can cause cold-like symptoms such as a sore throat and runny nose, but it can also cause labored breathing and even pneumonia.

Whether the new coronavirus prefers certain hosts is still unclear — thus far it appears to be an equal-opportunity offender. However, the majority of deaths have occurred with older adults who already struggle with their health, not unlike any other respiratory virus. You’ll notice the pervasiveness of surgical masks among those in affected areas. That’s because the virus is most easily spread through coughs and sneezes, though you may also acquire it by touching contaminated items. Vigorous and frequent hand-washing is one of the best measures you can take to protect yourself from illness.

What if I need to cancel or rebook my trip?

You may discover that your travel itinerary has been canceled or changed regardless of your feelings about the coronavirus. Select flights are being temporarily discontinued. A number of cruise lines have canceled or changed 100+ trips across the Pacific and completely halted any voyages to China. Norwegian Cruise Line, Royal Caribbean, Crystal Cruises, Oceania Cruises, Holland America and Princess Cruises are among popular cruise lines that have canceled trips for months to come. The Diamond Princess, a vessel belonging to Princess Cruises, was quarantined in Japan for two weeks after the coronavirus was discovered aboard. More than 600 travelers were diagnosed with the illness.

While this certainly sounds alarming, you’ll find that being afraid to travel is not a covered reason that will allow you to request a refund with most travel companies. If you’re not traveling to an infected area, but would like to play it safe until the coronavirus has been extinguished, you’ll likely have to eat the cost of your nonrefundable travel.

However, depending on your planned destination, airline, hotel and cruise companies may be quick to offer you an out. Japan and Iran are under a Level 2 travel warning from the U.S. government, and Italy, South Korea and China are under a Level 3 warning. As the coronavirus continues to spread, more airlines and hotels have extended the time frame for reduced/waived fees for passengers to change or cancel their travel reservations.

Many Chinese airlines have offered full refunds for travel within China, including:

  • Air China
  • Cathay Pacific
  • China Eastern
  • China Southern
  • Hainan Airlines
  • Xiamen Air

Several U.S. airlines currently offer a window of waived change/cancellation fees, including:

  • Alaska Airlines
    • Change fees waived for tickets purchased before Feb. 26, 2020, for travel between March 9 and May 31, 2020. You can rebook for travel up to Feb. 28, 2021. Award flights fully refunded for free
    • One-time change fee waived for flights booked between Feb. 27 and March 31, 2020, for travel by Feb. 28, 2021
  • American Airlines
    • Change/cancellation fees waived for travel through May 31, 2020. You’ll have to pay difference in fare
    • Change fees waived for flights purchased in March 2020 for travel through Feb. 28, 2021
  • Delta
    • One-time change fee waived for flights scheduled through May 31, 2020 (you’re still responsible for difference in fare)
    • Unlimited free itinerary changes for flights booked in March 2020 (again, you’re responsible for difference in fare)
  • Frontier
    • Receive a credit for future flights in the full amount of your purchased ticket. Also, receive an additional $50 per person voucher for cancelling your flight by March 25, 2020, for travel between March 22 and June 17, 2020. Redeem your voucher through December 31, 2020
  • JetBlue
    • Change and cancellation fees waived for all travel purchased between Feb. 27 and March 5, 2020
    • Change and cancellation fees waived for flights purchased between March 6 and 31, 2020, for travel through September 8, 2020. Receive a refund in the form of JetBlue credit
  • Spirit
    • Change fees waived, or request a credit for future flights (must be redeemed within six months, but can be redeemed for flights beyond six months)
  • United Airlines
    • Change fees waived for flights booked on or before March 2, 2020, for travel through May 31, 2020. You can rebook for travel through December 31, 2020. You will be responsible for difference in fare
    • Change fees waived for flights booked between March 3 and 31, 2020. You must reserve your new flight within 12 months of your original flight

If you didn’t book direct with the airline, but instead booked with points through an online travel agency, check out our post on canceling flights purchased with bank points.

You’ll note that Southwest is not on this list. That’s because Southwest allows you to change or cancel a flight for absolutely free up to 10 minutes before departure. That is an unbelievably customer-friendly policy. Whether there is a global crisis or not, Southwest has by far the most generous change policy of any airline. Read our step-by-step post on how to change or cancel a Southwest flight.

In addition, Amtrak will waive change/cancellation fees for trips made through April 30, 2020.

Updated March 23, 2020

Major hotel chains also offer some form of waived fees:

  • Marriott
    • Waived cancellation fees for travel arriving through April 30, 2020, as long as you cancel more than 24 hours in advance
    • Waived cancellation fees for new reservations made by April 30, 2020, as long as you cancel more than 24 hour before arrival
    • Marriott will extend the life of points scheduled to expire before August 31, 2020. Expiration date of free night certificates in 2020 will be extended to January 31, 2021. Expiration date of Suite Night Awards set to expire in 2020 will be extended to December 31, 2021
  • IHG
    • Waived cancellation fees for stays in Mainland China, Hong Kong, Macau, Taiwan, South Korea and Italy scheduled through April 30, 2020
    • Elite status qualification requirements reduced by 25% or more
  • Hilton
    • Waived change/cancellation fees for arrivals scheduled before April 30, 2020
    • You must change or cancel your reservation at least 24 hours before scheduled arrival
    • Hilton points expiring before May 31, 2020, will have their life extended
  • Hyatt
    • Waived cancellation fees for stays through March 31, 2020 for stays in the Greater China region, Japan, South Korea and Italy
    • Consolation 10,000 Hyatt points for those who change or cancel prepaid reservations made on or before March 8, 2020 (you won’t get your money back)
  • Accor
    • Waived change/cancellation fees for those traveling on or before March 31, 2020, to or from Mainland China, Hong Kong SAR, Macau SAR, Taiwan and South Korea
  • Wyndham
    • Waived change/cancellation fees for direct bookings for stays in Greater China, South Korea and Italy scheduled through March 31, 2020
  • Airbnb
  • Change/cancellation fees waived for reservations made on or before March 14, 2020, for travel between March 14 and April 14, 2020. The only exception is stays in Mainland China

If you booked your hotel via the Chase Travel Portal, read our post on how to cancel Chase Ultimate Rewards Travel Portal hotel bookings.

Updated March 13, 2020

Be sure to monitor these policies, as they seem to change daily. With the generous offers above, it can certainly still be worth booking a flight or keeping your hotel reservation for the time being while you optimistically monitor the coronavirus outbreak. You’ve got nothing to lose for speculatively booking, as many reservations are completely refundable.

Even if your vacation is outside major travel companies, be sure to ask for special circumstances due to the coronavirus. MMS editor Liz has a sister who’s booked into a Caribbean timeshare next month. Her window for rebooking is closed, but the company is making exceptions, providing her the opportunity to push her reservation up to a year in advance.

Protections for travel credit card holders

The best travel insurance credit cards come with trip delay and cancellation protection baked into their valuable suite of benefits. They assist with unexpected illness or injury, or if another unforeseen circumstance pops up at the last minute. You’ll be covered for things like:

  • Inclement weather
  • Sickness
  • Death
  • Jury duty

For example, the Chase Sapphire Preferred® Card offers reimbursement of up to $10,000 per person ($20,000 per trip) for prepaid expenses such as airfare and hotels. You and immediate family traveling with you are covered. Read my step-by-step post about how to file a Trip Delay insurance claim with Chase.

However, there are plenty of instances that aren’t covered, such as injury due to negligence, preexisting conditions and war. As you may guess, fear of the coronavirus is not listed as a covered reason. Your credit card is not obligated for nonrefundable expenses, even if your reservations are canceled. However, a few banks (Chase included) have expressed that they understand the plight of their customers, and will work with them to remedy each situation on a case-by-case basis.

(If you are sequestered for health reasons, you may be covered by your travel credit card — but you must in fact be infected with the virus.)

Will independent travel insurance cover me?

Many people may have purchased independent travel insurance for just such a disaster. However, be prepared for disappointment unless you’ve purchased an expensive plan such as one that allows you to cancel your tickets for any reason, or for work-related reasons. Often the insurance company requires you purchase this option a significant amount of time before your planned travel, or soon after your initial travel booking. These plans can easily cost more than 10% of the price of your covered travel.

Should I still take my trip if I am traveling to a “safe” destination?

Even if you have no intention of visiting a country with an issued coronavirus warning, you may wonder if you should postpone your travel or continue with business as usual. The answer is entirely up to your gut, though there are a few things to consider before changing your plans.

First, consider your connections. Just because your destination city isn’t on high coronavirus alert doesn’t mean you won’t visit airports near infected areas. The more connections you have, the more likely you are to encounter other travelers who have crossed paths with the virus.

Second, realize that travelers may find themselves under strict quarantine protocols when traveling to or from your destination. Newly-affected areas have been appearing suddenly and unexpectedly. The U.S. has implemented screening at 11 ports of entry, where arrivals are screened to ensure they show no indications of having the new coronavirus. While most passengers who test negative are given the responsibility to continue to self-monitor for two weeks, those coming from China’s Hubei province are being automatically quarantined for two weeks.

As a preventative measure, consider bringing extra necessities during your trip, such as medication and work supplies, in case you’re segregated for an extended period of time.

What to do to stay safe during your travels

While most preventative measures are common sense, it’s worth reiterating that to minimize chances of contracting the coronavirus, you should be washing your hands often. Sanitize  your seats on the airplane, at the airport and on the train, along with frequently-used handles like those at your hotel room, in your cruise cabin and elsewhere. Alcohol-based sanitizer works like a charm.

Not much else has proven effective against the illness. Surgical masks don’t do much against the disease, as they aren’t designed to filter germs as small as the coronavirus. (They may slow down the spread of the illness if those already infected are wearing them, but those not infected likely won’t benefit from wearing a mask themselves.)

Take precautions around hyper-public areas like airport terminals, buses, taxis, trains and airplanes. Don’t touch your face until you’ve washed your hands after commuting on these forms of transportation.

If you feel symptoms of the cold or flu, don’t panic. Travel is hard on the body, and sickness isn’t uncommon. If you begin aching or coughing, or if you experience fever, stay away from other travelers as best you can and pop a surgical mask on as courtesy to everyone else. You’ll do yourself a favor, and many countless other travelers, too.

Bottom line

There are ways to travel cautiously and minimize your chances of contracting COVID-19. Steer clear of countries like Italy and South Korea, which have been flagged as hotbeds for the virus. Minimize your connections to and from your destination to reduce your chance of rubbing shoulders with anyone who may have come into contact with the virus. And wash your hands and sanitize your surroundings often — never touch your face after handling a tray table, hand rail, etc.

You can follow the Centers for Disease Control and Prevention for daily updates about the coronavirus. This is the best way to stay up to date with current threat levels, and help you decide where and where not to globetrot.

Subscribe to our newsletter for more travel tips and tricks.

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Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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Do you guys know if I booked with points do you still get the points back and no fees charged?

Moy, did you get any feedback/answers to this question? I used Chase Sapphire points for airline tickets and haven’t been able to connect with any real human being yet to discuss this.

Any luck on this? I booked hotel using my Capital One Venture points and been on hold for 5 hrs straight trying to cancel and get my point refunded. End up got disconnected after 5 hrs on hold. Will try again tomorrow, smh.

India banned me from traveling since I visited Japan on Feb 8. I received no notice the policy changed that day and found myself stranded at the Yangon, Myanmar airport at 1 am. IndiGo refunded my airfare. IndiGo did not notify or even know about the policy change. It was preposterous.

Chase, however, did not cover my $85 hotel fee and claimed it was a non-covered expense. Is this inaccurate?

I’m a member of many mileage and hotel programs, most of which have emailed with both updated and generous cancellation policies, and new protocols for cleaning airplanes and their portion of the airports. Much appreciated!

Completely silent to date are Avios, and British Airways.

Today I’m cancelling my April trip to Europe, which was booked in November… ugh. Airlines seem to refund only to those who booked after the danger was known?

All of the hostels are refunding every penny. Bless them.

I booked 2 lodgings and 3 activities on the Chase travel site with points. I’m doing my best to cancel those, but the site assumes I want to book more days and redirects me to lodging options before going to the selected reservation.

Just sayin’ !

All the best to each of you out there!

Good article but one missing piece is what to do if you’re currently traveling in Europe and not able to come home! Flights returning to the US are sparse and astronomically priced. For people who cannot afford the fares, but must leave soon (let’s say that their 90 days visa-free travel is approaching) are currently stuck with no options/remedies.

Prepare to hunker down there. The EU and other European countries will almost certainly make exceptions for people with expiring visas. There are and will be many more people in Europe and the USA in a much worse predicament that you are currently in. At the end of the day, for anyone paying attention the writing was on the wall if not broadly disseminated. If you are healthy consider yourself fortunate and put on those big girl pants.

That’s just nuts, with so many planes flying empty!
Can you get repatriated?
Contact your US state or Federal representative?
I assume this is universal so you wouldn’t benefit from taking a short (cheap?) flight to another airport?
Best wishes!

Alexander Kuruvila

We (my wife and I) were booked into a 28 day Costa Cruise, starting in Mauritius today(March 14th) and ending in Venice on April 10th. We are seniors in the 70’s and we canceled the cruise on Feb. 28th and informed them, because it was ending in Venice. Even though Italy is on a lock down, this cruise is still going (may be because it is repositioning from Indian Ocean to Mediterranean sea). Since the ship is sailing, no one is being offered any money back or credit for a future cruise. The cruise tickets were paid for by my CSR. What are my options if any to claim a refund of the lost cruise fare? TIA!

I would call CSR and explain the situation to them. Can’t hurt. I’m not sure you’ll get anything back, but explain to CSR that one of the reasons for getting and booking with the card is their fantastic travel insurance. Perhaps that helps.

Totally irresponsible of Costa Cruise not to refund, or at least offer you a credit. I hope somewhere there is a travel hall of shame for companies with terrible policies like this.

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