Canceling a Chase Ultimate Rewards Travel Portal Hotel Booking – Thanks to Winter Storm Harper

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Canceling a Chase Ultimate Rewards Travel Portal Hotel Booking – Thanks to Winter Storm Harper

JasminCanceling a Chase Ultimate Rewards Travel Portal Hotel Booking – Thanks to Winter Storm HarperMillion Mile Secrets Team

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Like many of you, my travel plans have been messed up this weekend by Winter Storm Harper.  Airlines have issued travel waivers for folks who need to reschedule flights, but we’re not flying – instead, I had plans to take the kids to Niagara Falls (~1.5 hour drive) for a one-night water park hotel package.

It’s not going to happen – our area in Western New York is forecast to get up to a foot and a half (!) of snow.  I’d booked the package through the Chase Ultimate Rewards Travel Portal with points earned from my Chase Sapphire Preferred Card.

I’ve never had to cancel a Chase Ultimate Rewards portal hotel booking before.  And it was surprisingly easy.

Canceling Our Niagara Falls Water Park Trip Through the Chase Ultimate Rewards Travel Portal Couldn’t Have Been Easier (Image Courtesy of

I’ll share the process in case you ever need to cancel a Chase Ultimate Rewards travel portal hotel booking in the future.

How to Cancel a Chase Ultimate Rewards Travel Portal Hotel Booking

Read our guide to the Chase Ultimate Rewards Travel Portal

I wanted to treat the kids to a little getaway on Sunday night (they have Monday off for Martin Luther King Jr. Day).  We’ve taken winter trips to water park hotels in the past – there are several in Niagara Falls, Canada, including Great Wolf Lodge, Americana Waterpark Resort and Spa, and Fallsview Indoor Waterpark (the last is where we booked – it’s affiliated with 4 hotels).

You can book some of these water park packages through the Chase Ultimate Rewards travel portal, including Great Wolf Lodge.  But Great Wolf Lodge charges an arm and a leg (and the food and extras are horribly expensive).  It would have cost ~33,000 Chase Ultimate Rewards points for a single night, so we gave it a skip this time.

Instead I booked the Clifton Victoria Inn at the Falls, which is part of the Fallsview Indoor Waterpark group.  I chose a refundable rate and paid ~10,000 Chase Ultimate Rewards points for the night, which includes four 2-day water park passes.

I’d hoped the weather forecast would change, but no luck.  The room was refundable until today at 4:00 pm Eastern Time, so I went ahead and canceled it through the Chase Ultimate Rewards travel portal.  It’s a really simple process – either navigate to, or click the “See Your Itinerarybutton on your confirmation email.

Once you find your reservation, select “Cancel Reservation“.

If You’ve Made a Refundable Booking, You Can Easily Cancel Through the Chase Ultimate Rewards Portal

You’ll then get a confirmation the booking has been canceled.  In this case, because I paid with Chase Ultimate Rewards points, it only took a few minutes for the points to credit back to my account.  However, if you’ve paid with your credit card, it can take up to 24 hours to process and up to 7 days for the credit to post.

If You Booked With Chase Ultimate Rewards Points, It Only Takes a Few Minutes for Them to Reappear in Your Account. If You Paid by Credit Card, It Takes Longer to Process

The kids, of course, are disappointed.  But we’ll try again another weekend.  I’m just pleased it was so easy to cancel and get my points back.

What If You’ve Booked a Non-Refundable Rate?

If you have to cancel a non-refundable booking, you’re usually out of luck.  However, Chase (and other online travel agencies) often make exceptions during major storms.

Currently, Chase has a page up on the Ultimate Rewards travel site regarding Winter Storm Harper.  And it advises folks with non-refundable hotel bookings (or hotels that charge a fee to cancel) to call Chase Travel at 866-345-4003 for assistance.

If You Don’t See an Option to Cancel Your Hotel Booking, Call Chase First Before Doing Anything

For non-refundable bookings made through other online travel agencies (like Orbitz), I’d suggest calling them first as well.  If you’ve booked directly with the hotel or chain, call directly to see what they can do for you.  Even if they haven’t issued an official travel waiver, reports online suggest in many cases they’ll issue a refund or credit if you’re not able to travel due to a major storm.

Situations like this are a good reminder to always book your travel with one of the best credit cards for travel insuranceMany have trip interruption or cancellation insurance which includes coverage for weather events like this.  For example, the Chase Sapphire Preferred guide to benefits says you’re covered if you have to cancel because of “Severe weather, which prevents a reasonable and prudent person from beginning or continuing on a Covered Trip“.  So even if your hotel or online travel agency won’t issue a refund, you may have recourse through Chase’s travel insurance.

Always read the guide to benefits to know what you are (and aren’t) covered for before you book!

Has Winter Storm Harper thrown a wrench into your travel plans this weekend?  Have you had to cancel hotel bookings?  Share your experiences in the comments!

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Chase Sapphire Preferred® Card

Chase Sapphire Preferred® Card

  • Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
  • Chase Sapphire Preferred named "Best Credit Card for Flexible Travel Redemption" - Kiplinger's Personal Finance, June 2018
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • No foreign transaction fees
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 60,000 points are worth $750 toward travel
  • No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards

More Info

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Had a nonrefundable hotel last week. Due to weather I called hotel. They said they would waive it being nonrefundable. Then called chase and gave the managers name. Everyone was great and I got my points back. Obviously each hotel will be different


Hi Ryan – That’s great to hear! Always worth a phone call.