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How to file a Trip Delay insurance claim with Chase (my recent American Airlines delay fiasco was completely reimbursed)

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How to file a Trip Delay insurance claim with Chase (my recent American Airlines delay fiasco was completely reimbursed)

Joseph HostetlerHow to file a Trip Delay insurance claim with Chase (my recent American Airlines delay fiasco was completely reimbursed)Million Mile Secrets Team

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COVID-19 continues to haunt the travel world — and making no promises to slow. I thought this would be a good time to revisit Chase Trip Delay insurance. After all, Chase cardmembers with select cards are covered when paying for travel with their card (as are travelers on the same reservation). And while this novel coronavirus is a bit unprecedented, Chase says they’ll work with their cardmembers to find solutions to their travel troubles.

Here’s a real-life example of Chase Trip Delay insurance at work. My American Airlines flight over the holidays was delayed, causing me to spend an extra night in Dallas.

Because I used my Chase Sapphire Preferred® Card (one of the best credit cards for travel) to pay for the taxes on my award flight, I was eligible to be reimbursed for expenses related to my unplanned night. I filed a claim for the money I spent on food and a fancy hotel, and earlier this month I received my reimbursement from Chase. They approved every penny of my claim.

I’ll show you how easy it is to file a claim. And you can enroll in our newsletter for more need-to-know travel tips.

My American Airlines flight was delayed, and Chase rectified my situation. (Photo by Joseph Hostetler/Million Mile Secrets)

Receiving full reimbursement after my American Airlines flight delay

I’m no virgin to Chase travel claims — they cover a WHOLE BUNCH of travel ordeals in which I find myself. I’ve filed claims for:

  • Scratching a rental car
  • Delayed checked baggage (more than once)
  • Trip delays (more than once)

The best part about the insurance you’ll get with the best Chase credit cards like the Chase Sapphire Preferred and Ink Business Preferred Credit Card travel insurance is the reliability. I’ve never had a claim denied, and I’ve received literally thousands of dollars back. One of the best features is its trip delay insurance. If you experience a delay of 12+ hours, or if you’re required to stay overnight, Chase will reimburse you for all your reasonable expenses. That includes stuff like:

  • Hotel
  • Meals
  • Toiletries
  • Transportation

As long as you pay for your airfare at least in part with one of these cards, you can be reimbursed. It’s also worth noting that Chase Sapphire Reserve® Trip Delay insurance kicks in after just six hours (that’s amazing).

The information for the Ink Business Preferred card has been collected independently by Million Mile Secrets. The card details on this page have not been reviewed or provided by the card issuer.

Here’s how to file a claim if you’ve got one of the above cards.

Step 1. Head to the Eclaims Line website

Chase processes everything through Eclaims Line. On the website’s home page, click “New Claim.”

And as you can see, it’s easy to modify a current claim by clicking on “Existing Claim.”

Step 2. Enter your card info

To begin your claim, you’ll need to enter the Chase card with which you reserved your travel plans.

Step 3. Choose your claim type

Here is where you’ll see a full list of all types of claims you’re eligible for with your Chase card. Click “Trip Delay.”

Step 4. Enter your personal info

It’s all easy stuff. Name, address, phone number, email, etc. It should match your card info.

Step 5. Enter travel details

You’ll need to enter the dates of your trip, as well as the specific day you encountered a delay. Then enter the amount you want to claim, along with a short explanation for the delay.

For example: My flight was delayed from mechanical issues causing me to miss my connection which resulted in an overnight stay.

Step 6. Upload pertinent documents

This is by far the most laborious step. To substantiate your claim, you’ll need:

  • Proof that the travel was charged to your card
  • A copy of your ticket
  • Copies of receipts for the claimed expenses
  • A statement from the common carrier (i.e. the airline) indicating the reasons
    the trip was delayed (check out my post on how to get one of those here)
  • Possibly other documentation deemed necessary to substantiate the claim

Ensuring you have all the documents you need is a bit of a pain. But the half hour it took me to compile everything was definitely worth the ~$270 I received back. When I first submitted my claim, I was missing one piece of documentation. After I added the missing document, I received a check in the mail about one month later. Not bad!

Let me know if you’ve had experience with Eclaims Line. I’ve got nothing but glowing reports.

You can check out our post of the best travel insurance cards. And subscribe to our newsletter for more step-by-step guides like this.

Chase Sapphire Preferred® Card

Chase Sapphire Preferred® Card

  • Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 60,000 points are worth $750 toward travel
  • Get unlimited deliveries with a $0 delivery fee and reduced service fees on orders over $12 for a minimum of one year on qualifying food purchases with DashPass, DoorDash's subscription service. Activate by 12/31/21.
  • Earn 5X points on Lyft rides through March 2022. That’s 3X points in addition to the 2X points you already earn on travel.

More Info

Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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Hi Joseph,

Did Chase reimburse you for flight delay caused due to COVID?

Please clarify.

Thanks!

I filled for trip delay reimbursement through eclaims after our flight home from Honduras was canceled because of border closures due to covid-19. My claim was denied and they started that it was because the reason for the delay didn’t meet the criteria for coverage. So not a good experience for me.

I am supposed to go to Spain on 4/29. Spain is now closed to all travel. The travel company (in England) wants to keep 30% of the full amount. We want to cancel as they are not able to deliver the trip promised and we worry they might go bankrupt. Would Chase Sapphire Preferred cover that loss?

I have a not-so-glowing review, although my July 2019 claim was finally paid in full after much follow up. Still a great benefit.

I filed online, and was asked to resubmit the same receipt multiple times. Even received emails stating the receipt was missing, which it wasn’t. I called and emailed at least five times about this. Finally reached a supervisor who said the upload process results in blurry images and to send the receipt directly to her. That got the claim paid. So be prepared to follow up after a week or so after providing information to check the status. And remember to be kind 🙂

Can a person file for this above described reimbursement from Chase

**AND ALSO**

file for up to $700 back if flying in/out of EU for a 3 hour delay or up to $1,350 in USA (ie using a service such as airhelp.com?)

Thus making 2 (or more?) claims?

Or can a person only file for one of these many possible refunds?

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