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Keith: This is not your average story about complaining to get free hotel points. Although I have quite a few of those! 😉
Last weekend, I was in Nashville for a friend’s bachelor party. I arrived the night before the rest of the group got to town. So I decided to book a cheap stay at an airport hotel.
After a few flight delays, I arrived in Nashville at 3:00 am. I took a ~5 minute taxi ride to the Four Points by Sheraton Nashville Airport. This is where the story gets good. At check-in, I learned the hotel was oversold and my room had been given away.
Most folks would understandably be upset in this situation. But I knew this was an opportunity to walk away with a free hotel night and much more!
Starwood Elite Status
It’s nice to enjoy room upgrades and earn extra bonus points when we’re on vacation. But there’s a benefit of Platinum status I would never have thought could come in handy:
Guaranteed room availability when your room is booked by 3:00 pm, 72+ hours prior to arrival.
Well, apparently this perk does not work as advertised.
A Free Night & 20,000 Starwood Points!
Here’s what I got for the inconvenience:
- A free night at the nearby Hyatt Place Nashville Airport hotel
- 20,000 Starwood points
- Free cup of coffee at the Four Points by Sheraton Nashville Airport when I visited to meet with the manager
Yes, 20,000 Starwood points! That’s enough to get me a free round-trip flight to Hawaii. Or a free night at highly-rated hotels like The Phoenician, a Luxury Collection Resort, Scottsdale.
I’m planning to save these points until the Marriott and Starwood loyalty programs merge in August. And I am super optimistic I’ll be able to get at least $750+ worth of free travel with these points.
The main takeaway from my story is: do not settle. I think many folks would take the free night at a nearby hotel and then curse Starwood for giving their room away.
I was grateful for the free hotel room. But a quick walk over to the hotel the following day for a conversation with the manager got me 20,000 free Starwood points!
Does anyone else have an oversold hotel experience? I’d love to hear how you handled it in the comments below!