Car Trouble? Chase Sapphire Reserve Roadside Assistance to the Rescue!

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Here’s a handy perk lots of folks will love – and one you hopefully won’t have to use!

If you have the Chase Sapphire Reserve card, you can call roadside assistance up to 4 times per year for help.  And Chase will cover up to $50 per incident for the most common roadside mishaps in the US or Canada, like flat tires, dead batteries, and key lockouts.

I’ll explain how it works, and what’s covered.

Chase Sapphire Reserve Roadside Assistance

Link:   Chase Sapphire Reserve

Link:   Chase Sapphire Reserve Roadside Assistance

Link:   Chase Sapphire Reserve Benefits Guide

I’ve written about the many benefits you’ll get when you have a Chase Sapphire Reserve card, like rental car insurance and emergency evacuation coverage.

You’ll also get roadside assistance, which is a great benefit for folks who drive regularly.  Or have a long-distance road trip coming up.

That’s because you can call for help 4 times per calendar year if you have trouble on the road.  And Chase will cover up to $50 toward your required service.

What’s Covered?

You can call for these common roadside services:

• Battery Boost – If your vehicle won’t start due to a dead or weak battery
• Flat Tire Service – If you have a flat tire, you can get help to install your inflated spare
• Fuel Delivery – If you run out of gas, an emergency supply will be delivered to you.  The cost of fuel is covered for up to 2 gallons
• 24-Hour Towing Assistance – In the event of a vehicle breakdown that requires a tow
• 24-Hour Lockout Assistance – Should you accidentally lock yourself out of your vehicle

In all of these situations, it’s great to know you can call for assistance.  But keep in mind, you can’t call for service if the vehicle is at your primary address.  So if, for example, your car is sitting in your driveway with a dead battery, you can NOT use this service.

Chase also says:

Assistance will be provided for one service event for the same cause during any consecutive 7-day period.

So if your car keeps having the same issue, Chase will only cover it again if it’s been over 7 days.

Most cars and trucks designed to drive on normal roads are covered.

But commercial vehicles, like 18-wheelers or larger vehicles, are NOT covered.  And you can NOT ask for roadside service if you’ve ventured into an off-road area, or in places where ordinary tow trucks can’t access.

Who Is Covered?

Chase says only the cardholder is covered for Chase Sapphire Reserve roadside assistance.  They also say you must own or lease the car.  Or drive a vehicle “furnished to you by the owner.”

So your friends or family can’t call for help unless they have their own card.  Or if you add them as an authorized user.

Considering it only costs $75 to add an authorized user to your account, it might be worth it for this benefit alone!

Are Rental Cars Included?

Chase does not clearly say whether or not rental cars are included.  

They say you need to own or lease the car.  Or drive a vehicle given to you “by its owner.”

If you call for help, Chase says you’ll need the “VIN (vehicle identification number) OR make, model, and year of vehicle.”  Getting that information is very easy.

However, if Chase sees you’ve just paid for a rental car with your card to take advantage of the primary rental car insurance, they may decline your request.  Or ask you to pay for it after the fact.

As always, honesty is the best policy.  And many rental car companies have roadside assistance set up for their own vehicles.  So it’s best to check with them first, to see if you can get help.

I Need Help, What Do I Do?

If you find you need roadside assistance, call 866-860-7978 for help.  Cross Country Motor Club, on behalf of Chase, will arrange help for you 24 hours a day, 7 days a week.

They’ll ask for:

• Your name and address
• Location of your car
• Vehicle information
• Phone number where you can be reached

Remember, you’re covered for any eligible service up to $50.  Beyond that, any additional fees will be charged to your card.

Bottom Line

The Chase Sapphire Reserve card is packed with benefits, including roadside assistance.

Up to 4 times per year, you can get help for things like emergency fuel, a tow, or key lockout.  And Chase will cover your service for up to $50 as long as the vehicle is NOT at your primary address.

This is a fantastic perk for peace of mind, especially if you drive often or have a big trip coming up.

Have you had experience with Chase Sapphire Reserve roadside assistance?  Please share your story in the comments!