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Million Mile Secrets reader, Lynn, commented:
I purchased JetBlue airfare through Kayak’s Kiwi.com. Will my checked baggage fees be the same as if I booked directly with the airline?
But there are other factors to consider when booking through an Online Travel Agency (OTA) like Orbitz, Expedia, or Kiwi.com.
For example, depending on the airline, you might earn fewer miles on your flight if you don’t book directly. Or you could accidentally book a “no-frills” Basic Economy fare without realizing.
I’ll explain what you should know before booking airfare through an online travel agency.
Drawbacks of Booking Airfare With an Online Travel Agency
But here are 3 things you should know before you buy.
1. You Might Pay More for Airfare Through an Online Travel Agency
Certain airlines add fees to airfare bought through online travel agencies to encourage folks to book directly instead.
- Austrian Airlines
- Brussels Airlines
- SWISS Air
If you’re traveling with family, these fees can add up!
I used Google Flights to search a round-trip flight from Los Angeles to Frankfurt on Lufthansa. And the results show the extra fee you’ll pay if you book through an online travel agency.
2. Earn More Airline Miles Booking Directly
When you book airfare through an online travel agency, you might earn fewer miles than you would if you purchased airfare directly with the airline.
And JetBlue points never expire. So even if you’re just a casual traveler, you can accumulate miles over time to use for future award flights!
3. Avoid Purchasing a Basic Economy Fare
I’ve written how American Airlines and others have started selling restrictive Basic Economy tickets.
While the base fares are cheaper than regular coach tickets, you can end up paying more for things like bringing a carry-on or choosing your seat in advance.
And it can be easy to book a Basic Economy fare by accident.
For example, I searched Priceline for a one-way non-stop flight from Atlanta to New York (LGA). The search results show flights for ~$124.
But the cheap flight options are for a Basic Economy fare, which is NOT clearly displayed on the results page.
I confirmed the airfare shown in the Priceline search was Basic Economy by searching the same flight directly on the Delta website.
You’ll see Delta gives you more options, including Basic Economy and regular coach. In this example, the regular coach fare is $15 more.
If you book this example flight through Priceline, the ticket comes with these restrictions:
- No seat assignment until after check-in
- No refunds
- No ticket changes
- No standby travel changes
- No paid or complimentary upgrades
For some folks, booking the cheapest fare is the best option. But others might be disappointed with the restrictions.
Even if you plan to book through an online travel agency, I recommend checking the airline’s website to see the type of fare you’re purchasing.
But there are some drawbacks of booking airfare through an online travel agency, including:
- Certain airlines add fees to tickets when you don’t book directly
- You can earn more miles on paid flights booked directly with some airlines
- You might book a Basic Economy fare by mistake, which comes with several restrictions
If you prefer to book through an online travel agency, I recommend checking Google Flights or ITA Matrix first. Because these are great tools, which can help you quickly compare prices across many flight options.