AMEX Freezing Some Membership Rewards Accounts

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Update:   Folks on Reddit report their accounts have been un-frozen.

Check your AMEX Membership Rewards account!

Via The Points Guy, many folks report not being able to transfer their Membership Rewards points.

The reasons why are NOT clear at this point.  But, it appears it’s related to folks who recently signed-up for the publicly available 100,000 Membership Rewards Points offer of The Platinum Card® from American Express offer.  The link was available for less than 1 day!

AMEX Freezing Some Membership Rewards Accounts

Some Folks Are Unable to Transfer AMEX Membership Rewards Points!

I’ll explain what’s going on and what you should do!

What’s Going On?

AMEX is freezing some Membership Rewards accounts for further review.  You can still use your card.  But, you’re unable to transfer Membership Rewards points to AMEX transfer partners.

There’s a lot of speculation on forums like Reddit as to why AMEX is freezing accounts.  Many folks with frozen accounts indicate they applied for last week’s limited time 100,000 Membership Rewards Point AMEX Platinum offer.

The link was publicly available for a few hours, but was taken down as it seems like it was meant to be targeted.

Some have received their AMEX Platinum card, but haven’t activated it.  And their Membership Rewards points from other cards are still frozen.

Others have received the AMEX Platinum card and report no issues.

For example, Million Mile Secrets reader Mary Ann sent in this screenshot showing she already received the 100,000 AMEX Membership Rewards points from last week’s offer.  And her account is NOT currently frozen!

AMEX Freezing Some Membership Rewards Accounts

Some Folks Have Already Earned the 100,000 AMEX Membership Rewards Points From Last Week’s Limited Time Offer

What Should You Do If Your Account Is Frozen?

If your account is frozen and you’re not in a hurry to transfer AMEX Membership Rewards points, I would recommend waiting a few days.

AMEX is likely overwhelmed with customer service inquiries at the moment.  So calling may not help.

I’m optimistic AMEX will honor the publicly available 100,000 Membership Rewards point sign-up bonus and unfreeze accounts for folks who comply with the terms and conditions.

I’ll update y’all if more information becomes available!

Is your AMEX Membership Rewards account frozen?  Please share your experience in the comments!

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7 responses to “AMEX Freezing Some Membership Rewards Accounts

  1. Thats dirty business and makes me not trust them. Great way to make a mistake on their part worse. AmEx is a sinking ship with horrible customer service.

  2. Although I did not get in on this great deal, I did once not get credited for a large signup bonus. I always take screen shots and had plenty of proof that I signed up properly. Talked to several CS reps. Was told every story under the sun and every one conflicted. I was told multiple times I would get the points. I never did and finally gave up. The CS was really bad as a whole, particularly compared to the awesome Chase CS I always get.

  3. Robert Hanson

    Don’t count on anything an AMEX CSR tells you. If AMEX doesn’t want to honor what the CSR promised, they just say “The CSR was in error”, and you are then SOL. 🙁

  4. American Express is at a crossroads. Costco is gone within a month or so. And the kneejerk response by offering a slew of large signup bonuses began at least six months ago. I would caution AMEX to honor their obligations if cardholders have met minimum spends and their accounts are in good standing. We just collected $200+ from the IHG class action settlement. Those lawyers are probably eager for another no-brainer.

  5. I BELIEVE THAT AMEX IS THE BEST CARD OUT THERE THEY HAVE BUILT MY WORLD FOR ME AND HAVE NEVER EVER GONE BACK ON THEIR EORD THEY HAVE GONE WAY ABOVE ANY OTHER CARD TO HELP ME GROW IAM LOYAL TO THEM ABD ALWAYS WILL BE I HAVE BEEN WITH THEM AS A CARDHOLDER FOR THIRTY years THANK YOU AMEX FOR EVERYTHING

  6. Another reason why Amex is losing business, less benefits, less customer service. They already lost their partnerships with Fidelity, Jetblue, Costco, and Starwoods. How many more large corporate deals are going to be gone? There doesn’t seem to be any benefits left with sticking with Amex

  7. Pingback: Choosing Between the Sapphire Reserve, Prestige, Platinum, and Ritz-Carlton Credit Cards - Upon Arriving

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