Hilton Drops Same Day Cancellation Policy

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Hilton Drops Same Day Cancellation Policy

Million Mile SecretsHilton Drops Same Day Cancellation PolicyMillion Mile Secrets Team

Signing-up for credit cards through partner links earns us a commission. Here’s our full Advertising Policy.

Via Loyalty Traveler, starting January 1, 2015, you will no longer be able to cancel a Hilton hotel reservation on the same day as your arrival.

Hilton Drops Same Day Cancellation Policy
Beginning January 1, 2015, You’ll Pay a Penalty If You Don’t Cancel the Day Before Arrival When You Stay at Hilton Hotels, Like the Hilton Bentley Miami South Beach

You have to cancel by 11:59 pm (local hotel time) the day before to avoid a cancellation policy.  But some hotels may have more restrictive cancellation policies.  This means that you may have to cancel much before 11:59 pm the day before you arrive.

Hilton Changes Cancellation Policy

Beginning January 1, 2015, the absolute latest you can cancel your Hilton booking without paying a penalty will be 11:59 pm local hotel time, the day prior to arrival.

And some individual hotels require you to cancel even earlier to avoid the fee!

This universal cancellation policy will go into effect for all reservations made after January 1, 2015.

According to the Hilton representative on Flyertalk, Hilton hotel reservations made before January 1, 2015, will not be affected the cancellation policy change.

Cancellation Policies Vary

Cancellation policies at Hilton hotels vary so be sure to check with your specific hotel.  So some hotels may require you to cancel earlier than 11:59 pm local hotel time the day prior.  Check the policy of your hotel.

For example, the Hilton Puerto Vallarta Resort has a 2-day prior to arrival cancellation policy.

Hilton Drops Same Day Cancellation Policy
You Have to Cancel 2 Days Prior to Arrival To Avoid Cancellation Fees at the Hilton Puerto Vallarta Resort

And some Hilton hotels have a more punitive cancellation policy when you make a reservation over the holidays.  The Hilton Times Square has a 30-day cancellation policy over New Year’s Eve.

Hilton Drops Same Day Cancellation Policy
30-Day Cancellation Policy for Hilton Times Square Over New Year’s Eve

What You Should Do

Emily and I don’t make a lot of changes to our travel plans, but for folks who do, Hilton’s new cancellation policy could cost a lot of money.

But this could be good news for folks who book hotels at the last minute.  They might be able to get rooms at hotels that would normally be sold out.

Bottom Line

You will pay cancellation fees at Hilton hotels if you do NOT cancel your reservation by 11:59 pm the day before arrival beginning January 1, 2015.

Hotels booked prior to January 1, 2015, are subject to current cancellation policies.

Some individual Hilton hotels have more restrictive cancellation policies, so be sure to check!

Will this make you more likely or less likely to book with Hilton?

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I hope they make exceptions for weather related cancellations. I live in snow country and sometimes have had to cancel for that reason. What about flight cancellations? If I can’t get to the city where the hotel is due to a flight cancellation, will I be SOL?

Does this apply to award stays as well (in terms of receiving re-deposit of any HHonors points used to make the booking), or only to revenue stays? Unless, I overlooked something since I’m reading this on the fly, I don’t see award stays addressed in this.

What if you are staying at another Hilton in another city rather than the one you have a reservation at? Well tonight I am paying double because of a snow storm. B.S. will Hilton really risk losing loyal customers for this broad brush policy?

Any word on whether this will be more flexible for Gold or Diamond members? My plans are frequently changing, and I need the ability to cancel the morning of a reservation. As for being “fair” to the hotel, most properties get plenty of walk-ins and last minute reservations.

I don’t think this is a big deal. And it only seems fair to the property. Tough to re-let a room with no notice.