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5 Reasons You Might Be Denied Global Entry (and What to Do About It)

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5 Reasons You Might Be Denied Global Entry (and What to Do About It)

Meghan Hunter5 Reasons You Might Be Denied Global Entry (and What to Do About It)Million Mile Secrets Team

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INSIDER SECRET: It’s easy to get a statement credit for application fees associated with these Trusted Traveler Programs with any of the top credit cards for Global Entry and TSA PreCheck.

Waiting in long security and customs lines is one of the least enjoyable parts of traveling. That’s why many savvy travelers opt for Trusted Traveler Programs like TSA PreCheck and Global Entry — to move quickly through security and customs.

If you’re considering either program I always suggest Global Entry. When you’re approved for Global Entry, you’ll also be approved on many of your flights for TSA PreCheck, which makes Global Entry the more valuable of the two programs. Luckily, a number of credit cards offer a statement credit for the Global Entry application fee (up to $100), including:

The information for the Southwest Rapid Rewards Performance Business card has been collected independently by Million Mile Secrets. The card details on this page have not been reviewed or provided by the card issuer.

Applying for Global Entry is more involved than TSA PreCheck. There are numerous stories of people being denied Global Entry for a variety of reasons.

I’ll share some interesting examples and tips for what to do if your application is denied.

(Photo courtesy of Arne Beruldsen/Shutterstock)

Reasons for Being Denied Global Entry

  • Infractions involving prohibited or undeclared items (Think you can bring that mango into the country without telling anyone? Think again.)
  • DUI conviction (Yes, even if it was 20+ years ago.)
  • Unfavorable information from another government (Kicked out of Canada for rowdy behavior as a young adult? It’s probably still on your record.)
  • Being disrespectful to the agent during the Global Entry interview (Honestly, you should know better than to mess with authority.)
  • Failing to disclose pertinent information on your application

Unfortunately, your approval or denial can be a bit subjective on the interviewer’s part. Regardless, tell the truth on your Global Entry application and during the interview.

If you’re denied for any reason, US Customs and Border Protection (CBP) has a process for appeals. Here’s what they say:

In the event you are denied or revoked from the Trusted Traveler Programs, then you may provide additional documentation to the CBP Trusted Traveler Ombudsman and request reconsideration.

You can read more about the reconsideration process here. You’ll have to do a good job of explaining your situation, arguing for your approval along, and providing your supporting documentation. I’ve read reports of people retrieving copies of records as far back as high school.

It may be a pain, but, in my opinion, Global Entry is well worth the hassle. I’ve had Global Entry for more than two years and I’ll never go back.

Looking to make your time in the airport less stressful? Check out our list of the top credit cards for Global Entry and TSA PreCheck. And if you want to learn more about Trusted Traveler Programs like Global Entry and TSA PreCheck, be sure to check out these posts:

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Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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My husband applied June 2019 and waited over 8 months and finally hear back but it’s a denial! With no reason… the letter says he’s not eligible… wth… I don’t know why he’s not eligible. US citizen, no fussing with the law whatsoever, no dui, nothing… And I have no idea how, if even possible, to find out! Fortunately, we are not in dire need of Global Entry. This is a such a joke.

I sent in my application June 2019. It was accepted in November and my interview was February 2020. My agent was great, it went well I thought and the agent explained that I would receive my card in approximately 10 days to two weeks. Three days later I check the TTP website and it said I was denied with no explanation. Will I get a letter soon explaining the denial?

How can i get approval from United kingdom to USA. Now that my 10years Barr is over I have learn from my mistakes in the past. I need you to trust me again and i want visit USA and come back. I am a trader.I promise to come back in just want short holidays over there and back to my beautiful home in London thanks very much

I had a DUI and a dismissal and a Excellent Agent 5 months 10 minute interview an hauled ass!

Please speak English. What are you talking about? What was dismissed? “Excellent Agent 5 months 10 minute invterview an hauled ass!” What does that mean?

I was denied for Global Entry twice (without an interview). All the reasons they list for a denial does not apply to me (arrests, investigations, immigration issues, etc.). I emailed them twice (waited 5 months for a response for each email) and received the same general answer to both emails. Called them and was told I can only receive an answer via the email address that I emailed twice already. I applied with my credit card and received the credit back, but it seems disgusting that I could pay $100 twice and not have someone adequately address my application denial. I submitted a reconsideration request in July of this year and have yet to hear anything back.

Damn Troy, what did you do?

I was in USA for more than a year only but my 10 years Barr is over now and want to visit USA and back to London

Author

That’s incredibly frustrating, Troy! Did you not receive any particular reason along with your denial? The whole process really seems a bit disorganized, honestly (from how they process applications to how they decide on approvals/denials).

It’s worth asking the next time you come through immigration, though. A friend of mine was denied and a friendly agent in LAX explained what likely triggered his denial.

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