3 Reasons Delta Is My Favorite Airline (Hint: Delta Miles Are More Valuable Than You Think!)

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These days you can’t travel without interacting with lots of different companies.  And with so many experiences it can be hard for an airline or hotel to stand out from the rest.

You’ll have interactions that are good, okay, horrible, and others that are fantastic.  In the past few years, I have had incredible customer service with Delta.  Whether it has been for work or leisure travel, they have almost always exceeded my expectations.  Here are 3 reasons why Delta is my favorite airline, and I secretly get sad when I have to fly with other airlines.

If you’re looking to get the most out of your Delta miles, check out Delta’s weekly discounted award flights.  And be sure to search Delta’s site for flights too because there are always lots of unadvertised deals.

A View of Beauty!

3 Reasons I Love Delta

Whenever I’m traveling domestically, I always try to fly Delta.  Here’s why I wouldn’t have it any other way!

1.   An Unmatched Flight Experience

From the time you arrive to check in your bag, to the time you are departing, the experience feels seamless.

There has been a large conversation in the airline community about the best way to board passengers.  Should you start with the back of the plane first?  Which airline has this science down best?  With Delta, they ensure their First Class flyers and passengers with status are escorted quickly, and segment their other flyers well with their group system.  I’ve flown anywhere from Basic Economy to First Class on Delta, and have never had an issue.

Even before boarding, innovation continues to be the a priority.  Delta is now experimenting with facial recognition at Atlanta Hartsfield-Jackson International Airport to make getting through security that much more seamless.  This is saving passengers an average of 9 minutes, which causes less stress and makes your experience more enjoyable.

Lastly, for me personally, the word “fee” drives me insane.  Unfortunately, companies are implementing these left and right.  Last month, Delta CEO Ed Bastian announced that the airline is currently working on providing free Wi-Fi in the future.  While it is great to see something be complimentary, there is a deeper meaning here in my eyes.  Delta isn’t in the business to squeeze dollars from their customers, but to provide the best in-flight experience possible.  That is what moves customers into loyalists!

This will make the experience in-flight that much better when I don’t have to pull my credit card out and cringe at paying $19.95 for 2 hours of average speed Wi-Fi.

A Staple of Flying Delta – Awesome Napkins & Starbucks Coffee!

2.   Impeccable and Unforgettable Customer Service

A very famous quote reads, “They may forget what you said, but they will never forget how you made them feel.”  This is exactly how I feel about Delta, and I have a few good examples.

I was flying from Salt Lake City to Austin, Texas for work and I finally earned my Delta Silver Medallion status.  While it isn’t much to brag about when many frequent flyers earn much higher status, it was a cool moment for me!  I told the flight attendants I was earning my Silver status, and they were extremely excited for me.  They made me a small to-go bag full of goodies including a bottle of wine, my favorite granola bars (Kind bars), and a hand-written thank you note.  A small gesture like this creates life-long customers.

Another time, my wife and I were flying back to Salt Lake City from Los Angeles the day after our wedding.  I told the flight attendants as we were boarding that we just got married.  They were so excited for us!  They congratulated us with free drinks, even though we were in coach.  Halfway through the flight, the captain announces to the plane and says “We want to announce we have 2 newlyweds on board, Brett and Kiersten!”  The entire plane clapped for us and it was an incredibly special moment.

Just recently, my wife and I were flying from San Francisco to Salt Lake City, and one of the flight attendants from that previous flight recognized both of us.  She was so excited to see us, and asked us about our honeymoon and how married life was treating us.  This sealed the deal for me.  I’m still in shock that this happened.

And the few times I’ve had small issues with Delta, such as delayed take offs or poor Wi-Fi service, they have always been quick to apologize and offer some sort of compensation.

Pro tip – If you are traveling for a special reason, be sure to let someone know!  They might just treat you to something special.  As my grandfather always told me, “It never hurts to ask. The worst thing someone can say is no.”

3.   Delta Miles Are Becoming Very Valuable

In the past, many people have joked that Delta miles are actually “SkyPesos” because of their lack of value.  Recently, Delta has had some incredible award sales that have raised the potential value you can get from an award ticket.

The best part is the AMEX Membership Rewards points I earn with my favorite credit card, The Platinum Card® from American Express, transfer to Delta at a 1:1 ratio!

Nothing is more frustrating than having a rewards program that isn’t worth a whole lot.  Delta prides themselves on rewarding their loyal customers, and I feel that I get solid value for my Delta miles.

Bottom Line

The many times I have flown with Delta, I have found the experience to outperform other domestic airlines I’ve flown such as American Airlines or Southwest.  However, I’m sure some of you reading have had poor experiences with Delta.  I’ve had 1 pretty bad experience in particular with Delta.  It was more with 1 specific employee, but no brand is perfect.

In a time where many of us are seeing horrible incidents connected with the airlines, the everyday positive stories get overlooked.  I’m loyal to only a few brands, and it is because of the way they have made me feel.  American Express, In-N-Out Burger, and Delta have made me feel appreciated and taken care of, and that is why I’m loyal.  It will take a lot for me to change my loyalty.

What companies (travel or not) do you have a deep emotional appreciation for?  Let me know in the comments!

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Million Mile Secrets is a contributor to Million Mile Secrets, he covers topics on points and miles, credit cards, airlines, hotels, and general travel.

Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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Kenneth Hamlin
1 year ago

Our daughter and family live in England, we live in California. We have flown on many airlines to London. Delta is our first choice. Delta’s personnel have gone out of their way to make our flights a wonderful experience. International flights can be very stressful but Delta has made flying a much more relaxing journey. We’re looking forward to our next trip on Delta.

Andrew W
Reply to  Kenneth Hamlin
1 year ago

Glad to hear you’ve had great experiences with Delta! I’ve only ever flown domestic fights with Delta and can see why everyone loves them!

The phone app is great, notifications via text for any changes in flight schedule, and even on a delayed flight they kept all the passengers well-informed!

1 year ago

Delta isn’t my first choice airline (like many, Southwest wins first prize for people like me that tend to fly economy with family), but I will say that a Delta miles sale allowed my wife and I to go to the Big Apple for a weekend without our kids. And then we kept my nephew as my sister and brother-in-law did the same trip sans kids a couple weeks later! Highly recommend those Delta weekend sales.

Also, I agree that Delta customer service is superior to most, especially since they fixed whatever was happening in Atlanta that caused regular delays and cancellations several years ago whenever we flew through there!

Brett Holzhauer
Reply to  Brian
1 year ago

Glad to hear you are having good experiences!

1 year ago

My issue with Delta is that between offering reasonable first class domestic tickets and having a large number of elites, a mid level elite has very little chance of getting an upgrade. Also mid level elites cannot book Comfort + at booking. An upgrade to a middle Comfort + seat when traveling alone is not an upgrade as far as I am concerned. I have switched to United and am getting a lot more value out of United Gold than I got out of Delta Gold Medallion.

Brett Holzhauer
Reply to  Bogan
1 year ago


I totally get your argument! I am still Delta Silver for the rest of the year, and I’ve only been upgraded a couple times. Unless you fly a TON with one airline, low status doesn’t mean a whole lot.

Murray Klein
1 year ago

My worst experiences with abyssmal customer service have been on Delta and air France. I won’t buy an international ticket on this pair.

Brett Holzhauer
Reply to  Murray Klein
1 year ago

My one bad experience was with Delta from SLC-AMS. It was somewhat my fault but they were not helping at all. Sorry to hear you are having those issues.

Many Eng
1 year ago

Thank you so much for this positive and wonderful article about Delta. I’m a Delta flight attendant for 20 years and tries to do my best when I’m working. Thanks for flying with us and hope to see you one of your Delta flight!!

Andrew W
Reply to  Many Eng
1 year ago

Hi Many,

Thanks for your hard work with Delta! Having just flown on a domestic flight with Delta this weekend, I have to say it was a wonderful fight, even with a slight flight delay!

Everyone kept us informed as to what was going on, ETA, etc.

Keep up the great work. I can’t wait to fly Delta again!

Brett Holzhauer
Reply to  Many Eng
1 year ago

Thanks for reading and getting Delta passengers from point A to B safely!

Nancy Amols
1 year ago

I no longer live DELTA

Recently I have been loyal to DELTA , but those were for domestic flights.

My husband and I booked a flight to Europe on DELTA. Our itinerary was Newark to Paris to Athens in COMFORT seats.
One week before our flight DELTA changed us to JFK to Detroit to Athens and we lost our COMFORT seats.
By the way, we live in PA.,driving to JFK was unacctepable. Oh, and the layover in Detroit was 5 hours. Anyway we flew from our regional airport to Detroit ( for a three hour layover ). On the flight to Paris we were seats 2 and 3 of a 4 seat row. My husband and I both use canes. The seats had no legroom and we were practically in a fetal position; plus I am claustrophobic and never get on a plane unless I am in an aisle seat. Eventually they found me an aisle seat on economy which was more comfortable than my so called COMFORT seat foe which we paid extra. Speaking of paying extra,
my husband had quite a fight with DELTA to be reimbursed for the COMFORT seats we lost,
teir reason why we shouldn’t be reimbursed was we were still in the same cabin !!!

Our return flight, which we had booked for 7:30,was been changed to 6:00 am.

DELTA ‘S attitude was one of “Take it or leave it ” knowing it was too late to
make other arrangements.

We fly to Europe frequently and have always had a positive experience. In reviewing
the airlines we have used,
the common link was they were all European carriers.

For domestic flights we have no choice, but for Transatlantic flights, NEVER AGAIN