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Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

What’s Happening Now at This AMEX Centurion Lounge Needs to Happen at All Airport Lounges ASAP

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What’s Happening Now at This AMEX Centurion Lounge Needs to Happen at All Airport Lounges ASAP

Scott LiebermanWhat’s Happening Now at This AMEX Centurion Lounge Needs to Happen at All Airport Lounges ASAPMillion Mile Secrets Team

Signing up for credit cards through partner links earns us a commission. Here’s our full Advertising Policy.

Before I discovered miles and points and travel credit cards, I had never stepped foot in an airport lounge.  But now I almost take these special spaces full of free food and drinks and WiFi for granted.  But there’s a major problem that’s gotten worse in recent years.

I’ll explain, but first, in case you don’t know, here are a few credit cards that come with airport lounge privileges:

Airport Lounges Like AMEX Centurion Are a Victim of Their Own Success.  They Need to Build Them Bigger to Accommodate More Guests

Airport Lounges Are Suffering From Overcrowding — AMEX Centurion Is Doing Something Positive About It

There are a record number of air passengers, perhaps due to the strong economy.  And more credit cards have added airport lounge access as a free perk.  And that’s why we have a problem… some airport lounges are stuffed with people all trying to stuff their faces with the tasty food, beer, wine, coffee, and more.

And that defeats the purpose of having a somewhat-exclusive lounge where you can relax in quiet before your flight.

The AMEX Centurion Lounge at Miami International Airport is about to be closed for part of January.  American Express says they’ll be upgrading and expanding the lounge.  This is what needs to happen at many airport lounges in the US.

I’ve visited more than a few Priority Pass airport lounges in the US and Europe and haven’t experienced overcrowding yet.  (You can get Priority Pass membership with cards like Chase Sapphire Reserve® and The Platinum Card® from American Express.)

But when talking with folks here at Million Mile Secrets and listening to reader comments on the blog, overcrowding is certainly an issue in the more popular lounges, especially during peak travel seasons.

American Express realizes that their AMEX Centurion Lounges are one of the treasured perks that comes with The Platinum Card® from American Express and The Business Platinum® Card from American Express so they’re right to invest in expanding the spaces.  I hope they accelerate this process! 

Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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On top of it, you have vloggers like AskSebby who are walking around a lounge with a camera on a gimbal even in the shower area. Walking around the food touching stuff with the camera panning back and forth. They need to ban cameras and “bloggers/vloggers” from lounges. WTF is wrong with people.

Hi Tom,

Thanks for commenting! That’s unfortunate. Have you seen a lot of vloggers when you visit lounges?

I personally don’t have too much of an issue with a few people vlogging as long as they’re being somewhat discreet and respecting the atmosphere of the lounge.

I only recognized the AskSebby guy, but the reality is that with all the ways to now access airport lounges (mostly through credit card benefits) the atmosphere in lounges is reflective of the same people and things in the general area of the airport.

If I am having a drink in the airport waiting for a flight and a group on their way to a bachelor/bachelorette weekend come into the bar hooting and hollering, OK that is normal. When they are doing that in a members’ lounge when other members trying to get work done it is a problem. Same with families. I am sorry, but if you have 2 adults and 3 kids and the adults go to the bar and let the kids run wild because they know it is a private lounge and staff will not let the kids out of the lounge unattended. That is wrong.

Bottom line is that the type of people that now have access do not understand what membership means, which is to treat the OTHER members and the lounge with respect. They see it as disposable and only there to meet THEIR needs like most people treat the general area of the airport.

Hi Tom!

I hadn’t really thought about the scenario you mention, so that’s a good one. I’m not sure how I’d feel about it if I went to a lounge to find a bunch of people entirely disrupting the calm peaceful atmosphere or running around wild.

But I do see your point of view!

My main point is that it is a MEMBERSHIP lounge, which means the MEMBERS have a stake in the lounge to insure it is a place of respect to each other and the facilities.

Typically, a membership of this type includes fees and an approval that puts skin in the game. I’ve been a member of numerous clubs (downtown squash club, tennis club, golf club) and if I behaved as people do in an airport lounge I would be warned and the threat of membership termination would be real.

At this point the airport lounge is like a private bathroom where only 20% of the people have the key, but they pass that key on to friends and family and the result is that there is s#!t and pi$$ everywhere now.

The reason why it is over crowded is the fact that each card has 2 free guests…even the suplementry card can bring 2 guests that is creazy and unfair…Amex should only allowed the card holder to enter ..at the best case the card holder and a wife or mom ..that is how it should be.

The reason why it is over crowded is the fact that rach card has 2 free guests…even the suplementry card can bring 2 guests that is creazy and unfair…Amex should only allowed the card holder to enter ..at the best case the card holder and a wife or mom ..that is how it should be.