Million Mile Secrets supports our readers with thousands of hours of research and writing to help you get Big Travel with Small Money. You support us (and you!) by signing-up for credit cards through partner links on our site, which earn us a commission. This keeps our small team employed and working hard for you! Here’s a longer explanation of our Advertising Policy.

Are You Missing Out on Free and Valuable Points by Not Speaking up?

Are You Missing Out on Free and Valuable Points by Not Speaking up?

Million Mile SecretsAre You Missing Out on Free and Valuable Points by Not Speaking up?Million Mile Secrets Team

Million Mile Secrets team member Keith recently spent 4 nights at the Courtyard by Marriott Santa Monica.  The stay didn’t start off so great.  But the hotel more than made up for it.  I’ll let him tell you what happened!

Keith:   My wife and I wanted to take advantage of the recent Marriott free night promotion, so we booked a staycation at the Courtyard by Marriott Santa Monica.  This hotel was recently built and opened in February 2017.  Given it’s so new, we were expecting a pleasant experience.

Are You Missing Out On Free And Valuable Points By Not Speaking Up
The New Courtyard by Marriott Santa Monica Is Only a ~5 Minute Walk to the Famous Pier!

Unfortunately, within a few hours after check-in, we experienced:

  • Limited water pressure in the bathroom sink
  • No hot water in the shower
  • Loud air conditioner rattling noise
  • Heavy leak under the bathroom sink
  • ~11:00 pm fire alarm

Rooms at this hotel cost $300+ per night.  And given it’s essentially brand new, I wasn’t expecting any issues.  That said, the hotel staff was incredible and quickly addressed them.

Don’t Check-Out Empty Handed!

My wife and I travel frequently and understand issues can arise.  But I do like to provide feedback to hotels in hopes that future guests don’t have similar negative experiences.

So during my stay, I spoke with the hotel’s Assistant Manager.  I learned that most of the issues we experienced related to the “efficient” construction design of the hotel.  For example, the water pressure is consistently low (I mean really, really low) because there are special valves installed to avoid excessive water usage.

And the fire alarm was caused by an electrical issue with the air conditioning system.

The Assistant Manager was kind and asked what she could do the make up for the negative experiences.  Of course, I asked for points!  So she offered to give me the points equivalent of a free night, which was 40,000 Marriott points.

Are You Missing Out On Free And Valuable Points By Not Speaking Up
I Was Grateful to Get 40,000 Marriott Points for the Inconveniences During My Stay!

I definitely wasn’t expecting such a generous offer.  The large amount of points certainly offset the inconveniences we experienced.

My wife and I typically prefer to stay at Starwood hotels.  So we can convert the 40,000 Marriott points to ~13,000 Starwood points (3:1 transfer ratio).  That’s enough points for a free night at The Westin Dublin, which is on our travel bucket list!

Are You Missing Out On Free And Valuable Points By Not Speaking Up
I’d Love to Convert the Marriott Points We Received to Starwood Points to Book a Free Night at The Westin Dublin!

Rooms at this hotel typically cost $350+ per night if you pay cash.  This makes the points we received extremely valuable!

Bottom Line

After a negative airline or hotel experience, it never hurts to voice your concerns.

Recently, team member Keith spoke with a hotel manager after several room issues.  And he was pleasantly surprised to receive 40,000 free Marriott points as compensation for the inconveniences.

What’s the most compensation you’ve received following an airline or hotel inconvenience?

If you liked this post, why don’t you join the 25,000+ readers who have signed-up to receive free blog posts via email (only 1 email per day!) or in an RSS reader …because then you’ll never miss another update!

Chase Sapphire Preferred® Card

Chase Sapphire Preferred® Card

  • Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $625 toward travel when you redeem through Chase Ultimate Rewards®
  • Chase Sapphire Preferred® named a 'Best Travel Credit Card' by MONEY® Magazine, 2016-2017
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • Earn 5,000 bonus points after you add the first authorized user and make a purchase in the first 3 months from account opening
  • No foreign transaction fees
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Get 25% more value when you redeem for travel through Chase Ultimate Rewards. For example, 50,000 points are worth $625 toward travel.
  • No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards

More Info

Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

Add comment

E-mail is already registered on the site. Please use the Login form or enter another.

You entered an incorrect username or password

Sorry, you must be logged in to post a comment.

3 comments

by Newest
by Best by Newest by Oldest

I just had a terrible experience at an IHG hotel in Indianapolis that I didn't even end up staying at because of the interaction even before that. I wrote the manager a long letter. We'll see if they take any action to remedy the situation.
You'll love Ireland!! Be sure to eat some banoffee pie!!

Sorry to hear about your IHG hotel experience. I do hope they make it up to you. Thanks for sharing the Ireland tip!

They did not. Just the general "Sorry you weren't happy, hope you try us again in the future".