Etihad Changing Some Mistake Fare Itineraries

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Are you 1 of the lucky folks who bought an ultra-cheap mistake fare from Etihad in December, 2014?

If so, check your email!  Point Me to the Plane reports Etihad is canceling itineraries booked on partner airlines, and re-booking folks on direct Etihad flights!

And folks on FlyerTalk confirm they’ve had their tickets changed as well.

Etihad Changing Some Mistake Fare Itineraries

Did You Get in on the Etihad Mistake Fare? Your Itinerary May Have Changed

For some folks, this won’t make a difference (maybe they prefer a direct flight!).  But for others this will be a real pain!

What’s Happening?

Link:   Etihad Mistake Fare FlyerTalk Thread

Some folks who bought the Etihad mistake fare purchased tickets that routed through Europe, with the 1st leg from the US on an Etihad partner airline, like American Airlines.

Many booked this way on purpose to build in a long layover or overnight stop in European cities like Dublin, Manchester, or Paris.

Etihad Changing Some Mistake Fare Itineraries

Did You Plan for a Quick Pint in Dublin Before Flying to Abu Dhabi? You’re Likely Out of Luck!

But now, Etihad is canceling the segments on partner airlines, and re-booking folks on direct Etihad-operated flights from the US to Abu Dhabi!  If your flights are affected, you’ll get an email with your new trip details.

Part of the email reads:

We refer to the recent booking you made online to travel on our services.  The flights that were selected require travel on our code share partner American Airlines for a part of your journey and then a transfer on to a connecting Etihad Airways flight.  As we operate a non-stop service on the same date, we have accommodated you on the direct Etihad Airways flight at no additional cost to yourself.  Please find attached the new travel itinerary and e-ticket for your journey.

This isn’t good news for folks who were looking forward to a pit-stop in Europe on the way to their final destination.

And it’s very bad news for those who booked flights from their home airport to the city where their Etihad itinerary begins, because the timing of those might not work anymore.

Some might have purchased non-refundable rooms or activities for their European layover!

Etihad Changing Some Mistake Fare Itineraries

Hopefully You Didn’t Book a Non-Refundable Hotel in Europe!

Some folks have tried to call Etihad to have their original itinerary re-instated, but most are being told that it’s not possible.  That’s because it’s a mistake fare, and Etihad likely doesn’t want to lose more money by paying their partner airlines the proper rate for those flight segments!

While it’s nice that Etihad honored the fare, these schedule changes could be very inconvenient (and expensive) for folks who booked tickets through Europe.

But I guess it’s hard to complain (much) when you got your ticket for less than $200 round-trip! 😉

Bottom Line

Etihad is changing the itineraries of folks who booked mistake fare tickets with segments on partner airlines, like American Airlines.  Check your email to see if your flights are affected.

This is bad news for folks who wanted a layover or stopover in a European city before continuing to Abu Dhabi.  And it’s even worse for those who bought flights from their home airport to the city where their Etihad itinerary starts.  Or for those who purchased non-refundable European hotel rooms and activities.

But it’s good news for those who prefer the direct flight!

Remember to follow me on Facebook and Twitter so you don’t miss out on the next mistake fare or deal!

Did Etihad change your itinerary?

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9 responses to “Etihad Changing Some Mistake Fare Itineraries

  1. I for one was very happy with the change, they moved me from an hour layover in Manchester to a direct flight JFK to Abu Dhabi. Flight is in September so I hadn’t booked my inbound to NY yet, and I have backup plans in NY if it falls through. Complaining seems a bit like picking up a lottery ticket off the ground, finding out it’s a winner and then realizing it’s only a $500 winner instead of a $5,000 winner. It’s a $200 ticket on one of the best airlines in the world.

  2. ^^^^ If you consider 10-across seating in a 777 as one of the “best in the world” then you haven’t flown long-haul much.

  3. And guess you would know a lot more than organizations that rate airlines….maybe you should start your own list of I know everything and therefore I’m going to have my own site…oh, and, ya, 76 countries, 5 continents, so, there ya go.’s top 10 airlines for 2015

    1. Air New Zealand;

    2. Etihad

    3. Cathay Pacific

    4. Qantas

    5. Emirates

    6. Singapore Airlines

    7. EVA Air

    8. Lufthansa

    9. All Nippon Airways

    10. British Airways

  4. Just happened to me. Very annoyed. Not only is it going to be an extremely long flight in coach, now it won’t earn an AA miles either. If anyone knows any arguments against this I’m all ears.

  5. @Gaurav You could forfeit the flight. It’s only a couple hundred bucks. It depends how much you value your time and discomfort. I know these types of blogs are all about being cheapos, but a couple hundred bucks lost would be money well spent so I didn’t have to set foot in Abu Dhabi.

  6. So I booked this glitch fare and I actually returned from Abu Dhabi about a week ago. About 2 weeks before my flight I got an email from priceline saying my flight had been changed but no info so I immediately called Etihad, they changed both flights to direct but of course I strategically booked a 14hour layover in Paris. I explained to the rep that I had family I had planned to visit in and after holding a few moments she changed my departing flights to what I originally booked and kept me on the direct return flight.

    I guess I did so well because I booked one of the earlier departures. I also got upgraded to business when I flew out of Paris, I assume they overbooked and since I never picked a seat and checked in at the last minute, they maybe had to move me or maybe the ticket agent was just in a good mood? lol…

    If it were me,I’d try calling but looks like they’ve caught on and are now standing their ground on this.

  7. Darn, I booked non-stops so EY won’t be changing my flights. Work commitments are forcing me to cancel. Anyone had luck getting their $187 refunded? I haven’t figured out how to approach it, especially since Priceline is involved.

  8. Tim… I think you should try to sell it or give it away if you really can’t go. The airline will allow you to edit the name of the traveler.

  9. I booked ticket from Nairobi to Mumbai on 27th July. On 31st July Etihad airways deducted 20000 more apart from ticket fares. I have send email to them they told they will refund.
    Can anyone please let me know within how much days they refund the money as per their policy.