Evolve Money Closing and Suspending Accounts

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Via Frequent Miler and Million Mile Secrets reader GLG, Evolve Money is closing and suspending accounts for frequent use.

Did Evolve Close or Suspend Your Account?

Did Evolve Close or Suspend Your Account?

Evolve Money

Link:   Evolve Money

I wrote about how you can buy PIN-enabled gift cards with a miles-and-points earning credit card and use Evolve Money to pay bills that can’t normally be paid by credit card.  Then Evolve Money evolved and let you use a credit card directly to pay bills!

But now, Evolve Money is starting to close and suspend accounts of folks who have been abusing the program.  Although, a few regular folks have been caught in the net.

Million Mile Secrets reader GLG commented:

Did about 10 payments and got this eMail from Evolve today:
Good afternoon,

This email is to inform you that your account with this biller at Evolve Money has been suspended due to the volume processed, there is now a 4 payment limit on this account per month. We are unable to allow future payments to this account until July 1, 2014.

Please be advised that future attempts to make a payment to this account prior to this date will result in an authorization hold of funds on your attempted payment method. We regret any inconvenience this causes, but hope that you will continue to pay other billers that are available to you through Evolve Money.

New Changes to Evolve Money

To keep your account from being suspended or closed, you should follow the new changes closely.

A.   4 Payments per Month to 1 Biller

You can only make 4 payments to 1 biller account per calendar month.  So each biller account can only receive 4 payments per month.

So if you’re paying your mortgage, you can only send a total of 4 payments to your mortgage company.  And if your partner also has an Evolve Money account, and you’ve made 4 payments to your mortgage company, your spouse can NOT make a payment.

So be sure you don’t exceed a TOTAL of 4 payments to any 1 account.

Frequent Miler says he thinks you can make 4 payments to any 1 account per billing company.  If this is correct, Mrs. McTravelots could make 4 payments to Ford for her F-150 and Mr. McTravelots could make 4 payments to Ford for his Focus.

But if you want to play it safe, stop at 4 payments per month to any 1 company.  This was implemented to prevent abuse, but folks who pay their bills with gift cards could be caught in the account suspensions.  The good news is that Evolve has been removing the suspensions if you can show that the payments were legitimate.

B.   Limits on Gift Cards

You can still use gift cards, but your payments are limited to the amount of the gift card.

You can no longer pay a large bill with 1 payment using multiple gift cards.  So if you have a bill for $675 and use two $500 Visa gift cards, that will count as 2 payments against your 4 limit total payments to any 1 account.

So if you have large payments to make, you should buy larger denomination gift cards.  You can buy gift cards from lots of places including, CVS, office supply stores, Simon Malls, and online.

You Can Still Buy Vanilla Visa Gift Cards At CVS

Variable Load Vanilla Visas Allow You to Load up to $500

C.   Payments can’t exceed $999

You can only make payments of $999 each.

Bottom Line

Evolve Money is closing and suspending accounts for abuse and has put restrictions in place to prevent abuse.

You can prevent your Evolve Money account from being closed or suspended, if you don’t abuse Evolve!  You’re limited to 4 payments to 1 account a month.

You can only make payments in the amount of the gift card.  Each payment can’t exceed $999.

How has your experience with Evolve Money been so far?

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17 responses to “Evolve Money Closing and Suspending Accounts

  1. Et tu, Darius?

  2. i;ve been using em since the start of yr & liked it. 2-day is actually faster than some of my bluebird payments. i always break it down to $500 bucket, even for same payee and use 2-3 card over 1-2 days. so far so good. i did have a couple of times where the 3rd payment from my other acct to the same vendor did not go thru & funds on hold. now I think i know why.

  3. Not a bad policy to avoid abusive usage.

  4. I received the same notice as above and I called them to find out why.
    Was informed that new policy started a few weeks ago. As long as loan/account # if different then should be 4 per month and not 4 per biller.

    Also clarified with the rep and now experienced that once the 4 loan# per bill reach (which I received an email to remind that I have reach the limit) then other billers is still available to send out payments.

    Was able to get 6 payments to one biller in May between 2 loans and beginning of June got above email due to reaching the 4 limit per loan#. At first, thought my next payment for the account like it mentioned was suspended until July 1 but they confirmed and I been able to make other payment to other biller.

    Hope that help.

  5. They didn’t “evolve to allow credit card payments”, you publicized a way to exploit a glitch that ended up costing them real money.

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  7. I think the new policy is fair

  8. Darius, most of us hope you ignore the grumps, or at least take it all with a grain of salt….and keep plowing forward! Your’e a gift! (I am referring mostly to comments on a related Evolve Money post.)

    I find that despite their whining, I learn some things from some of them. And this is not surprising since, “In my walks, every man I meet is my superior in some way, and in that I learn from him.” [–Ralph Waldo Emerson]

  9. One of the things one of the grumpies mentioned was a fee free gift card. Where do I find these?

    • @Don Flynn – Thanks! I don’t know of any fee free gift card which works with Evolve, but will post about them if I do. You could buy American Express gift cards through a cash back portal, and then use them to buy Visa or MasterCard gift cards. But that seems like too much work!

  10. One of things I wanted to post was my experience with Evolve. So far, so good. I have paid several bills that don’t accept credit card payments, or charge a ‘convenience fee’ (which is not very ‘convenient’ for my budget!) Besides my utility bill, I have paid my life insurance and also two store credit cards: Kohls and Target. And I will try Macy’s when I have a bill due with them.
    (BTW, for some of these I had to submit a request to add them as a payee in their system. This usually takes a few days so you don’t want to wait till the bill is due.)

    Then I tried my mortgage payment. I had to request that my bank be added. It was approved but after getting my payments returned for 2 consecutive months (they were “returned” by being “reloaded” onto my non-reloadable Visa Vanilla Gift Cards–good thing I did not toss them!), I finally learned that they had the wrong bank! (It had a similar name.) So, I stayed with it but eventually learned that my bank is not with RPPS Mastercard and this is the only way Evolve Money pays. I wish Evolve Money had just given me the address at the start and we would have figured out the problem much sooner but they tend to prefer to do everything by email, which is fine except that it can prolong a problem when only partial answers are given (although I called several times and found the person reasonably helpful).

    So, I may have to do Bluebird for my mortgage payment, but everything else has worked fine.

  11. what would you suggest for paying individuals? for example, i make a monthly payment to my unlce appx $1300, evolve doesnt allow this type of payment does it?

  12. Hi, I am hoping to use Evolve money to pay my property tax. My tax bill is 8k. I can only pay max 2K each month with the visa gift cards. That means it will take 4 months to pay the bill. I just called the county, but they don’t accept partial payments. Do you have any other idea as to how this can be done?

  13. Just received this message from Evolve today. Looks like they’re taking the maximum number from 4 payments down to only 1.

    Dear Evolve Money Customer,

    Due to changes in our risk and regulatory compliance policies, Evolve Money will be implementing a limit of one payment per biller account per month. This change takes effect September 1, 2014. There are no limits on the number of cash payments made with a Reloadit pack or Evolve Pay Bucks.

    We realize that some of our users have taken advantage of the multiple payments per month to pay off larger expenses such as mortgages. We are currently working on ways to improve the bill paying experience for you and expect to announce details soon.

  14. I went to make payment #3 of my mortgage payment today and it gave an error. Upon reading the help menu, it confirms the message above…”payments are limited to one biller one time a month when using a card. There are no limits for cash.”

    Oh well, another one bites the dust…

  15. Could you please send me a refund on the fund I sent yesterday the receipt number is 302107