United Airlines Allegedly Forced Infant to Sit in a Dangerous Position

We devote thousands of hours of research to help you get Big Travel with Small Money. You support us by signing-up for credit cards through partner links which earn us a commission. Here’s our full Advertising Policy.

United Airlines Allegedly Forced Infant to Sit in a Dangerous Position

Million Mile SecretsUnited Airlines Allegedly Forced Infant to Sit in a Dangerous PositionMillion Mile Secrets Team

We devote thousands of hours of research to help you get Big Travel with Small Money. You support us by signing-up for credit cards through partner links which earn us a commission. Here’s our full Advertising Policy.

Flight attendants exist for more reasons than to fetch beverages and stroopwafels.  They’re meant to know and enforce rules that keep us safe.

But not only do some flight attendants appear to NOT know the rules, they sometimes strong-arm folks into unsafe practices!

Via FOX News, a woman flying United Airlines says a flight attendant forced her to face her infant daughter’s car seat forward before takeoff.

United Airlines Employees Would Not Allow a Mother to Sit Her Infant Daughter Rear-Facing (the Way She Insists Is Safest)

When the woman explained that her daughter is below the recommended weight for a forward-facing seat, and its potential dangers, another crew member boarded the plane to reinforce the flight attendant’s order. Then TWO MORE crew members approached her, and the woman says she was “berated.”

The woman claims one of the attendants said that “she didn’t really care about what I thought was safe, but this was just policy.”  When the woman challenged that statement, a flight attendant disappeared to check, and returned to admit that the infant “is supposed to rear-face, but the gate agents have final say in how the baby sits.”

So the gate agents superseded the airline policy?

United Airlines has since refunded the infant ticket, and said, “it was our mistake and we acknowledge that.”

Everybody makes mistakes and forgets a page out of the rulebook now and again.  The annoying part is how ferociously the mistaken airline employees defend their original statement.  Instead of finding the humility to double check before scolding a passenger.

At least the flight attendant didn’t insist she stow the child in the overhead bin.

Anyone out there have insight into how babies should be safely positioned on a plane?

If you liked this post, why don’t you join the 25,000+ readers who have signed-up to receive free blog posts via email (only 1 email per day!) or in an RSS reader …because then you’ll never miss another update!

Chase Sapphire Preferred® Card

Chase Sapphire Preferred® Card

  • Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $625 toward travel when you redeem through Chase Ultimate Rewards®
  • Chase Sapphire Preferred® named a 'Best Travel Credit Card' by MONEY® Magazine, 2016-2017
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • No foreign transaction fees
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 50,000 points are worth $625 toward travel
  • No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards

More Info

Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

Add comment

E-mail is already registered on the site. Please use the Login form or enter another.

You entered an incorrect username or password

Sorry that something went wrong, repeat again!

2comments

by Newest
by Best by Newest by Oldest
All-Purpose Guru

The comment “(the way she insists is safest)” makes it sound like a battle of opinions and is not an appropriate comment.

The seat itself will have a label stating how it is to be used and should be the ultimate authority as to how the seat is installed.

All-Purpose Guru

The seat was designed to be rear-facing. It should be installed rear-facing.

Having the child forward-facing in a seat not designed for it puts the child at risk. In an accident the baby’s neck is vulnerable, which is why the seat should be rear-facing, to support the head.