The Wacky Reason I Was Denied for the Capital One Venture Card (and What I Plan to Do About It)

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The Wacky Reason I Was Denied for the Capital One Venture Card (and What I Plan to Do About It)

MeghanThe Wacky Reason I Was Denied for the Capital One Venture Card (and What I Plan to Do About It)Million Mile Secrets Team

We devote thousands of hours of research to help you get Big Travel with Small Money. You support us by signing-up for credit cards through partner links which earn us a commission. Here’s our full Advertising Policy.

Over the past year or so I’ve gotten a handful of targeted offers in the mail for the Capital One® Venture® Rewards Credit Card.  I held off on applying because I had other Chase cards I wanted, and I didn’t want to be restricted by Chase’s 5/24 rule.

But a few weeks ago I received yet another mailer, and this time the offer was for 60,000 Venture miles after meeting the card’s minimum spending requirement.

I Was Excited About the Possibility of Using Venture Rewards to Stay at a Boutique Hotel Like Giraffe Manor in Kenya

I have a couple of big expenses coming up, and I’ve always been intrigued by the ease of earning and using Venture miles.  So I decided to apply.

I’ve had a Capital One® Quicksilver® Card open for a long time, but I rarely use it because I now focus on earning miles & points with the other cards.

The Application Process

Filling out the application was simple and only took me a couple of minutes.  I submitted my application thinking that my approval was more or less guaranteed.  But then, the dreaded “we can’t approve you at this time…yadda yadda yadda” message appeared.  And I must admit, I was kind of offended!

How could I be denied for a card that they’d been pushing on me for so long?  I have a great credit score, so what’s going on?  Did I mistype something into the application?  This can’t be right!

I immediately got on the line with Capital One to figure out what was going on.  I’ve had applications go pending before, but I’ve never been outright denied.

Upon talking to a Capital One representative, they told me there was nothing they could do until I received a letter or email explaining the reason for my denial.  So I impatiently patiently waited for one.

The Reason for the Denial

About a week later I got both an email and letter stating that Capital One wouldn’t approve me for the Venture card because “too few or no revolving accounts have a balance.”

Yes, you read that right.  They’re denying me because I’m a responsible credit card holder and pay my bills on time.

I’m Not Going to Lie, Getting Denied for a Credit Card Stinks.  But I Still Plan on Following Up With the Bank to See If There’s Anything I Can Do to Be Approved!

I’m still in the process of following up with them to see if there’s anything I can do to get approved.  I plan on explaining how much spending I plan on putting on the card and reminding them of the fact that I’ve been a longtime Capital One customer.

Have you ever been denied for a card?  Were you eventually successful in getting approved after calling the bank’s reconsideration line?  Tell me about it in the comments!

Also, be sure to check out our review of the Capital One Venture card.  It’s our top pick for the easiest to redeem travel rewards.  And is a fantastic card for anyone looking to avoid the hassle of dealing with award charts, blackout dates, and bonus categories!

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Capital One® Venture® Rewards Credit Card

Capital One® Venture® Rewards Credit Card

  • Enjoy a one-time bonus of 50,000 miles once you spend $3,000 on purchases within 3 months from account opening, equal to $500 in travel
  • Earn 2X miles on every purchase, every day. Plus earn 10X miles on thousands of hotels; learn more at hotels.com/venture
  • Named ‘The Best Travel Card' by CNBC, 2018
  • Receive up to $100 application fee credit for Global Entry or TSA Pre✓®
  • Fly any airline, stay at any hotel, anytime; no blackout dates
  • Miles won't expire for the life of the account and there's no limit to how many you can earn
  • No foreign transaction fees
  • $0 intro annual fee for the first year; $95 after that

More Info

Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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820 credit. Denied the card for having some balances. Called, nothing to be done. Wrote letter to Capital One and got back refusal on same grounds. Have 2 Capital One cards, Quicksilver and Spark business with no balances. I was told I could upgrade my quicksilver to the Venture card, no problem. The problem would be no points. My balances were low on 0% offers for large purchases.

Author

Interesting and totally frustrating. Thanks for sharing your experience!

I’ve worked in banking for awhile. Quick clarifier on your decline reason. They aren’t looking for you to have a revolving balance. They are referring to a revolving account, things like credit cards or HELOCs. Odds are, your balance is never 0, or only 0 for a day depending how you pay. Whatever the balance is on the banks monthly report date is you revolving balance.

The risk when you have a lot of these accounts with no balance is that they aren’t part of your routine and are more likely to be used only when you encounter a tough period financially. Credit cards are an endlessly difficult balance. You need to have a lot of line, but not too much. You need to use only a small portion of that line, but you have to use some of it.

My husband is having issues getting cards from them as well. We are waiting on denial letter but he has excellent credit as well. Very annoying.

Author

Isn’t it, Shelley? Keep me posted. It sounds like getting approved after a denial is fairly difficult.

I had my wife apply for the Capital One Venture card 2 weeks ago and just got that same letter of denial. Just like you they kept sending pre approval letters only to than deny her. I was pretty shocked at the response. Let me know if you get approved by calling in.

Author

Will do, Rick. No luck yet. I plan on writing them and including the mailed offer.

My wife (whose credit report score is over 800) was recently denied for a Barclay’s American Airlines card. Although she listed an income that should have been more than sufficient, the denial said her debt to income ratio was too high. Other than a few small credit card balances, the only outstanding “debt” she has is our home mortgage and a financed car, both of which are jointly owned, so, of course, the balances on these two accounts show up on her credit report.

So we called Barclay’s and pointed out that she does not pay either the mortgage or car payments, which are paid by me. After answering a lot of questions about our joint income and the sources of the income, the denial was reversed and she is being issued the card.

Takeaway lesson: Potential issue when a spouse who is jointly liable on home mortgage and car financing may be considered to be responsible for entire joint debt balance.

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