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Southwest is already the most customer friendly airline on the planet. Especially for folks who don’t have firm travel plans yet.
That’s because they have an insanely generous cancellation policy. If you need to change a Southwest flight you reserved with either points or money, you can modify it for zero fees. And if you need to cancel, the points or money you spent on the flight will be deposited into your Southwest account for future use even on the cheapest tickets (and with more expensive refundable tickets you’ll get your money back).
But now, Southwest’s cancellation policy is even better than before!
Southwest’s policy is that if you purchased a fully refundable ticket, you can have that ticket reimbursed to your credit card (instead of added to your Southwest account for future use, as is the case with non-refundable fares).
However, you’ve previously NOT been able to have the money refunded to your card if you change your refundable fare. So if you modified that Business Select ticket, you would be waiving your entitlement to a cash refund. If you cancelled the ticket, the money would be stored in your Southwest account for later.
Southwest has eliminated that policy. You can now modify a refundable fare and still receive a refund to your credit card if you cancel. Refundable Southwest fares are:
- Award Flights
- Business Select tickets
- Anytime tickets
- Senior tickets
Just note that this great policy change is only for tickets purchased on October 10, 2018, and beyond. If you’ve purchased your fare before then, you won’t benefit from this policy. Unless you cancel your reservation and re-book!
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