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If you’ve ever owned a pet, you’ll empathize with the profound sadness of this story.
A passenger’s dog died after a flight attendant forced the owner to place it in the overhead bin. 🙁 This is just another incident in a long list of bad press for United Airlines.
United Airlines is taking full responsibility. But there is still a lot that we do not know.
Here are the details we do have.
Puppy Dies on United Airlines Flight
Witnesses claim that the dog owner was instructed by a flight attendant to put the pet carrier in an overhead bin. The flight attendant denied knowing there was a dog in the carrier. But at least one witness says he heard the attendant say “you need to put your dog up here.”
United Airlines is investigating the incident and is taking full responsibility. They are also fully refunding the passenger’s tickets, and paying for the puppy’s necropsy.
United Airlines transported more animals than any other airline last year. They also had the highest number of animal deaths reported to the Department of Transportation (~2 deaths per 10,000 transported animals). Though many of those were supposedly due to pre-existing conditions.
When Shouldn’t You Follow the Flight Attendant’s Instructions?
There is no reason for a pet to ever be in the overhead bin. And there is nothing in United Airlines pet policy that suggests that demand was necessary.
It’s possible the flight attendant didn’t understand there was a dog in the pet carrier. But I think it’s highly unlikely. Most witnesses are suggesting it took quite a bit of coaxing from the flight attendant to convince the passenger to move her dog to the overhead bin.
The death of a beloved pet is a tragedy, and hopefully United Airlines (and other airlines) can learn from this incident.
This is also a good reminder that before you travel with a pet, it’s important to review more than just the airline pet fees. Because sometimes even the employees may not be certain what the company’s policies are.
What do you think should be done about this?