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Well That Sucked – The Entertainment Screen on My Mom’s Delta Flight to Europe Didn’t Work (And Here’s What She Did About It)

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Well That Sucked – The Entertainment Screen on My Mom’s Delta Flight to Europe Didn’t Work (And Here’s What She Did About It)

Meghan HunterWell That Sucked – The Entertainment Screen on My Mom’s Delta Flight to Europe Didn’t Work (And Here’s What She Did About It)Million Mile Secrets Team

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My mom ran into a bit of a hiccup during a recent trip to Europe.  She flew from Minneapolis to London and (GASP!) her entertainment screen was inoperable.

Now, I’m fully aware this is a First World problem.  But we had worked hard to save up enough miles for a Delta Business Class ticket (by using many of the best credit cards for travel, of course!) and spent a lot of time looking for available award seats.  The trip was to celebrate her retirement, and I wanted the flight to be extra special.

After the trip, the more I thought about the screen, the more frustrated I got.  It wasn’t really about the screen, specifically, but more about the annoyance she’d had to deal with.  I wanted my mom’s first lie-flat Business Class experience to be perfect!  I mean lie-flat seats are the things dreams are made of, right?

So, I encouraged her to write to Delta and let them know what happened.

No Way Was an Annoying Flight Experience Going to Ruin My Mom’s Trip.  Attitude Really IS Everything!

I helped her write the complaint and we kindly let Delta know about the situation.  She explained the reason for the trip and the fact that it felt like she’d paid for a benefit she was ultimately unable to use.  She mentioned it was an especially big annoyance because it was a 10-hour flight!  The flight attendants had attempted everything from resetting the screen to using a remote, but the system wouldn’t respond.

Submitting a complaint (or compliment!) to Delta is easy.  You can log in to your account and send them an email.  Just be sure to have your flight details handy, as they’ll ask you to provide that information.

Of course, she didn’t let it ruin her vacation – it wasn’t THAT big of a deal.  But being able to watch the in-flight entertainment is, technically, part of what you’re paying for when you purchase a ticket.

Has anything like this ever happened to you?  What, in your opinion, would be fair compensation for an inconvenience such as this?  I’d love to hear your thoughts in the comments below!

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This article was pointless. What did delta do about it…..????

This is too funny. She was so worried about apologizing for the first-world problem and not sound like an entitled pain that she forgot the most important info on this article. What’s Delta response?

P.S. I’m actually surprised that the flight attendants didn’t offer something for her right then and there.

Author

Agreed! I would have thought they would have offered something. We’re still waiting to hear back from Delta.

I am a committed Delta passenger, I have been flying delta for several years yes I know there are other airlines out there but because of my travel experiences with them I am blinded to any other airline I can wake up and say where shall I go today and there is not one place I can think of that they can’t get me to by using Delta or one of there Delta partners like Air France or step Mexico or even using lyft from the airport they have made my time more valuable to me because of there services that they offer I can fly get a hotel and even get a hertz car rental on there user friendly app You can even use the app to track all your spending and watch your sky miles account grow right in front of your eyes part of my expirence with Delta is one that every one remembers its service I can’t tell you enough how accommodating the flight attendants are I have never seen one have a bad day They seem to enjoy what they do daily and I really do appreciate them another experience is the pilots they seem very committed and always keep you informed during your flight weather it be from delays to bumpy air I feel very relaxed when they keep me informed it the flight kudos to you my Delta team keep up the great work that you do and if anyone has the chance to fly Delta Try them before you take a budget airline I will guarantee that your experience will be like no other and you will see what I am talking about

Agree… Quite pointless waste of time. No useful information other than ‘something was broken and we filed a complaint’.

Article pointless??? Hmm, I think your response was pointless. The point of the article was Meghan was asking what someone with perhaps more experience would seek as compensation for this annoyance. She clearly asks that in the final paragraph.

Delta probably told her to fuck off. The in flight entertainment works in smart phones

Most similar articles / posts are made after there has been a resolution, so people can learn from the author’s experience. If the author’s purpose was to request help, the headline should have indicated it. “Well, that sucked – the entertainment screen on my mom’s flight to Europe didn’t work (and I need your thoughts about what compensation to request or expect).” Instead, “here’s what we did about it” sounds like the author resolved the problem in a way that readers may be able to learn from.

How was it resolved? That is what most readers really want to know.

Author

We’re still waiting for a reply and I’ll update the post once we hear back!

Earth to Meghan? 8 months later? I’m hoping Delta has replied by now???

Call them they are very helpful and they try to make things better as a Diamond Flyer & Platinum member . Explain what happened and see if they can give a complimentary round trip to your mom first class. It is the beginning of the year so anything is possible.

I’m amazed at how some people think they are entitled to gobs of compensation for relatively minor issues. Maybe for a stale dinner roll compensation should be lifetime free first class airfare? I was flying Emirates in Biz and my entertainment system was inoperable. Stewardess couldn’t fix it, no seats available to relocate, said she was sorry, wasn’t her fault, drank a little more and slept, flying from USA to Dubai. Changed planes from Dubai to Singapore, same aircraft model, same seat, same problem. Coincidence, I think not. Design issue, probably. Informed stewardess of same, same result, no open seats, etc. However, this stewardess brought me a complaint for and encouraged me to write Emirates and describe problem and said Emirates takes it seriously. I didn’t want to and was happy just to relax, drink some wine and sleep again. After a few reminders from stewardess to fill out form, I filled it out and returned it to her. On departing the plane, stewardess handed me bag containing a bottle of Dom Perignon and a box of Godiva chocolates and apologized profusely, as if it were her fault which of course it wasn’t. About a month later, I received a letter from Emirates with an upgrade good for one year from any class of ticket I purchased, economy to biz, biz to first, for any flight I chose. People, stop thinking you’re entitled to extravagent compensation for minor issues and get on with your life, stop trying to get over on everyone for little things. Sounds like you are all entitltle Millenials.

I was with you right up until the last sentence. But want to stereotype, ok: I’ve seen Boomers whine about this sort of thing in airlines & hotels far, far more than Millennials.

They haven’t had “stewardesses” on flights for a long number of years now. They are flight attendants.

Did she arrive safely? If she is a regular flyer with delta then they will certainly take care of it somehow. Bitching about it all over the internet before delta gets a chance to “correct” your 1st world problem is not going to help

Wow such rage to a woman who was simply asking for advice. I hope you find a way to calm down before your rage winds you up all over the internet and NOT in a good way.

I agree. There are more pressing issues in the world. Do you watch TV lately? This is a bit ridiculous.

So, what’s the punch line? The two of you crafted a complaint? Wow.

Whatcha mean our plane is crashing we paid fer business class!!!! Crap breaks be glad it wasn’t something critical.. Bust out the Smart Phone or Tablet and be grateful your moms still healthy enough to take a long trip with you.

I’m not looking for sympathy but my cant leave her bedroom due to cancer treatments ruining her immune system, sometimes we cant afford to pay her Satellite bill. But like I said before she breaks out the good ol smart phone!!

Wow seriously you need to take a look at yourself crying about a screen not working get off the high horse you think you road in on and see the things that are really wrong with the world.

This situation happens all the time. I am a Medallion and its not the company’s fault. It was a technological issue, and im sure it happens to all the other electronic items you may have at home. As for your comment about the entertainment, that is not what your paying for. You are paying for a seat from point A to B. You can still view the same movies off your own device if it really matters that much to you. Take the advice from your mom, and get over it. There are bigger issues in life☺

Poop. Poop happened. Poop happened and Delta did nothing. On a recent flight from China, the seat next to me was empty. Great I thought. I was sitting in the center section with 4 seats. Practically first class (NOT) with aisle on one side and empty seat on the other. Everything was fine, even with the the couple on the far right with a new born. I’m an experienced flier and have really good ear plugs, eye mask etc. The flight was fine until meal service. I know, I know, the food your thinking is always a complaint. But I was flying premium select and the food usually isn’t that bad. In fact I sometimes eat it. It was the poop!! The last sitting two seats over decided that meal service was the appropriate time to change her babies poopy diaper. And she decided to do it right there, in the seat next to me. Wiping the babies rear with some sort of paper towels and piling them on the floor in front of the seat next to me. The flight attendants asked her stop but in English, they only had one attendant that spoke Chinese and they didn’t call her to help as she was in first class cabin serving meals. It was disgusting, unsanitary and stinky!!! I filed a complaint but never even so much as a response. I still fly Delta but now I complain about everything. They hate me.

Usually the FA will perform an entertainment system reset.

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