Issue With an Award Flight You Booked on a Partner Airline? We’ll Tell You Who to Call!

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Issue With an Award Flight You Booked on a Partner Airline? We’ll Tell You Who to Call!

MeghanIssue With an Award Flight You Booked on a Partner Airline? We’ll Tell You Who to Call!Million Mile Secrets Team

We devote thousands of hours of research to help you get Big Travel with Small Money. You support us by signing-up for credit cards through partner links which earn us a commission. Here’s our full Advertising Policy.

When you use miles or points to book a flight on a partner airline, like a United Airlines flight using Singapore Airlines miles, knowing which airline to call when a problem arises can be confusing.

Million Mile Secret Agent Rich asked:

If I book an American Airlines flight using British Airways Avios points, and there’s a problem with the flight, who do I call?  Should I try and resolve the problem with American Airlines or British Airways?
Issue With Your Flight? Which Airline Should You Call If You Booked an Award Ticket on a Partner Airline?

Thanks for the question, Rich!

Who to Call Depends on What You Need

If there’s an issue with an award flight you booked on a partner airline, like a cancellation, delay, or misconnection, you should deal with the airline you’re flying with.

In Rich’s case, he should contact American Airlines if there’s a problem with his American Airlines flight.  Even if he booked the ticket using British Airways Avios points.

The only reason he’d need to call British Airways is if there was an issue with the booking, like needing to change or cancel the flight.

So, if it’s a flight matter, contact the airline you’re flying with.  NOT the airline you booked the ticket through.  But if it’s a booking issue, contact the airline you booked with.

Of course, there may be a few exceptions to this rule.  But those are rare and will be few and far between!

Bottom Line

If there’s an issue with your flight, you might wonder which airline to call when you’ve used miles or points to book a flight on a partner airline.  Do you call the airline you’re flying with?  Or the airline you booked the ticket with?

Generally, you deal with the airline you’re flying if there’s a flight issue, like a cancellation, delay, or misconnection.  And you call the airline you booked with if you have a booking issue, like needing to change or cancel your ticket.

If you liked this post, why don’t you join the 25,000+ readers who have signed-up to receive free blog posts via email (only 1 email per day!) or in an RSS reader …because then you’ll never miss another update!

Chase Sapphire Preferred® Card

Chase Sapphire Preferred® Card

  • Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $625 toward travel when you redeem through Chase Ultimate Rewards®
  • Chase Sapphire Preferred® named a 'Best Travel Credit Card' by MONEY® Magazine, 2016-2017
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • No foreign transaction fees
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 50,000 points are worth $625 toward travel
  • No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards

More Info

Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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Whom** to call.

Sorry, I can’t help it sometimes. I really want to bring “whom” back.

who should you contact if you need to change the seat? Would that be the airline you booked with (in my case, Iberia) or the airline I’m flying (American)? Thanks!

Iberia, and you’ll have to call them.

You can grab a seat before it is assigned by getting your Iberia record locator, and looking up your reservation on Finnair.

After it is assigned there is no way to change it online.

Thank you!

Issue With an Award Flight You Booked on a Partner Airline? We’ll Tell You Who to Call!

We devote thousands of hours of research to help you get Big Travel with Small Money. You support us by signing-up for credit cards through partner links which earn us a commission. Here’s our full Advertising Policy.

Issue With an Award Flight You Booked on a Partner Airline? We’ll Tell You Who to Call!

Million Mile SecretsIssue With an Award Flight You Booked on a Partner Airline? We’ll Tell You Who to Call!Million Mile Secrets Team

We devote thousands of hours of research to help you get Big Travel with Small Money. You support us by signing-up for credit cards through partner links which earn us a commission. Here’s our full Advertising Policy.

When you use miles or points to book a flight on a partner airline, like a United Airlines flight using Singapore Airlines miles, knowing which airline to call when a problem arises can be confusing.

Million Mile Secret Agent Rich asked:

If I book an American Airlines flight using British Airways Avios points, and there’s a problem with the flight, who do I call?  Should I try and resolve the problem with American Airlines or British Airways?
Issue With An Award Flight You Booked On A Partner Airline Well Tell You Who To Call
Issue With Your Flight? Which Airline Should You Call If You Booked an Award Ticket on a Partner Airline?

Thanks for the question, Rich!

Who to Call Depends on What You Need

If there’s an issue with an award flight you booked on a partner airline, like a cancellation, delay, or misconnection, you should deal with the airline you’re flying with.

In Rich’s case, he should contact American Airlines if there’s a problem with his American Airlines flight.  Even if he booked the ticket using British Airways Avios points.

The only reason he’d need to call British Airways is if there was an issue with the booking, like needing to change or cancel the flight.

So, if it’s a flight matter, contact the airline you’re flying with.  NOT the airline you booked the ticket through.  But if it’s a booking issue, contact the airline you booked with.

Of course, there may be a few exceptions to this rule.  But those are rare and will be few and far between!

Bottom Line

If there’s an issue with your flight, you might wonder which airline to call when you’ve used miles or points to book a flight on a partner airline.  Do you call the airline you’re flying with?  Or the airline you booked the ticket with?

Generally, you deal with the airline you’re flying if there’s a flight issue, like a cancellation, delay, or misconnection.  And you call the airline you booked with if you have a booking issue, like needing to change or cancel your ticket.

If you liked this post, why don’t you join the 25,000+ readers who have signed-up to receive free blog posts via email (only 1 email per day!) or in an RSS reader …because then you’ll never miss another update!

Chase Sapphire Preferred® Card

Chase Sapphire Preferred® Card

  • Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $625 toward travel when you redeem through Chase Ultimate Rewards®
  • Chase Sapphire Preferred® named a 'Best Travel Credit Card' by MONEY® Magazine, 2016-2017
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • No foreign transaction fees
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 50,000 points are worth $625 toward travel
  • No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards

More Info

Chase Sapphire Preferred® Card

Chase Sapphire Preferred® Card

  • Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $625 toward travel when you redeem through Chase Ultimate Rewards®
  • Chase Sapphire Preferred® named a 'Best Travel Credit Card' by MONEY® Magazine, 2016-2017
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • No foreign transaction fees
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 50,000 points are worth $625 toward travel
  • No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards

More Info

Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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Any here is one I could not resolve: I used BA Avios miles to book an AA ticket from NYC to MIA. Due to weather, AA issued a travel waiver a few days in advance allowing changes to a different day (select days) for no charge. I called AA but they said they could not reissue the ticket, only BA could. But BA of course had not such waiver in place. Was there a way to effect the change?

So who do you call if the airline you are flying did a rescheduling change (say nonstop to 1 stop with 3 hour time change) that you don’t like, and want to get nonstop flight or better connecting flights? I have called the airline that I am flying with mixed results. Some making a free change , others saying go talk to you airline that I booked was th.