Get up to $575 Back for a Damaged or Stolen Cell Phone With Wells Fargo Cards

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Get up to $575 Back for a Damaged or Stolen Cell Phone With Wells Fargo Cards

Million Mile SecretsGet up to $575 Back for a Damaged or Stolen Cell Phone With Wells Fargo CardsMillion Mile Secrets Team

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Did you know Wells Fargo offers Cellular Phone Protection as a benefit of their personal credit cards?

It covers up to $600 of protection against damage or theft, twice per 12-month period, after you pay a $25 deductible.  That’s up to $575 back toward a replacement!

Get Up To 575 Back For A Damaged Or Stolen Cell Phone With Wells Fargo Cards
Busted Cell Phone? Wells Fargo’s Cellular Telephone Protection Will Cover up to $600 When Your Phone Is Damaged or Stolen

I’ll go over the details of the program.  And tell you about a credit card that allows you to earn a new smart phone!

Emily and I don’t earn a commission on these cards, but we’ll always tell you about the best deals!

How Wells Fargo Cellular Phone Protection Works

Link:   Wells Fargo Propel World American Express

Link:   Wells Fargo Propel 365 American Express

To be eligible for the $600 worth of protection, you do NOT have to purchase your cell phone with a Wells Fargo credit card.  But you DO have to pay your monthly phone bill with a Wells Fargo credit card.

Only personal credit cards are eligible for coverage.  Business credit cards and debit cards are excluded.

Coverage starts the month following your 1st phone bill payment with a Wells Fargo credit card.  After that, you can make 2 claims in a 12-month period, as long as you keep paying your phone bill with a Wells Fargo card.

But there are some exclusions:

  • Lost phones are NOT covered
  • It must be your personal cell phone
  • Covered phones must be purchased new.  Refurbished or resold phones are NOT included

The full terms and conditions of the program are here. The information related to the Wells Fargo Propel American Express Card and Wells Fargo Propel 365 American Express card has been collected by and has not been reviewed or provided by the issuer or provider of this product or service.

Get Up To 575 Back For A Damaged Or Stolen Cell Phone With Wells Fargo Cards
Pay Your Phone Bill With a Wells Fargo Card to Start Receiving Cell Phone Protection!

To take advantage of the program, start paying your phone bill with a Wells Fargo credit card.  Coverage will begin on the 1st of the following month.

Say you pay your July phone bill with a Wells Fargo credit card.  Cellular Phone Protection will begin on August 1st.  And you will be covered the entire month of August.

But if you stop paying your phone will with a Wells Fargo card, the coverage will end.  You’re only covered until the end of the most recent month you’ve paid.

How to File a Claim

To make a claim, call a Wells Fargo Benefits Administrator at 866-804-4770 within 60 days of damage or theft.  You’ll need a copy of your receipt that shows when you bought your phone, your most recent cell phone bill, and proof that you paid your last phone bill with a Wells Fargo credit card.

Get Up To 575 Back For A Damaged Or Stolen Cell Phone With Wells Fargo Cards
Call a Wells Fargo Benefits Administrator to Start a Claim…and Keep Your Receipt From When You Bought Your Phone!

If your phone was stolen, you’ll need a police report.  And if your phone was damaged, they might require an assessment from a qualified phone repair service, or that you send in your phone to be inspected.

If approved, you pay Wells Fargo $25.  And they will reimburse you up to $600, or the price you paid for your phone, whichever is less.  Claims are usually processed within 10 business days.

Are There Drawbacks?

As with anything, you should make sure it’s worth it to you to use this protection.

It could be a hassle to gather up all the paperwork needed to file a claim.  And if your phone is stolen, you’ll need to file a police report.

Also, if you have insurance coverage, like homeowner’s or auto insurance, the protection offered by Wells Fargo will kick in after use the insurance you already have.  Because it is supplemental insurance.

Wells Fargo says:

“Cellular Telephone Protection is supplemental to and excess of valid and collectible insurance or indemnity (including, but not limited to, Cellular Wireless Telephone insurance programs, homeowner’s, renter’s, automobile, or employer’s insurance policies). After all insurance or indemnity has been exhausted, Cellular Telephone Protection will cover the damage or theft up to $600.00 per claim subject to the terms, conditions, exclusions, and limits of liability of this benefit as well as the twenty-five dollar ($25.00) deductible.”

Also, Wells Fargo credit cards can be hard to get if you don’t already have a banking relationship with them.  Read my review of the Wells Fargo Propel cards for more info!

Some folks may find it easier to pay for a new phone with an AMEX card to take advantage of their extended warranty protection.  And then use a Wells Fargo card to pay their phone bill after the AMEX protection expires.

Get Up To 575 Back For A Damaged Or Stolen Cell Phone With Wells Fargo Cards
You Could Also Purchase Your Phone With an American Express Card to Use Their Extended Warranty Protection

If you want to earn the maximum points possible from your phone bill, a Wells Fargo card is not your best option.  Remember, the Chase Ink Plus and Ink Business Cash Credit Card give you 5X Chase Ultimate Rewards points per $1 spent on your phone bill.

And Chase has lots of transfer partners to help you get Big Travel.

So it’s up to you whether you want to earn points or extra insurance when you pay your phone bill!

Other Exclusions

You’ll want to understand the terms and conditions of the coverage before you start depending on it.  For example, if your phone screen is cracked but you can still use it to make calls, you might NOT be eligible to make a claim.  And remember that all claims have to be approved by a Wells Fargo Benefits Administrator.

Here are some other scenarios that Wells Fargo says will NOT be covered by Wells Fargo Cellular Phone Protection:

• Cellular Wireless Telephones under the care and control of a common carrier (including, but not limited to, U.S. Postal Service, airplanes, or delivery service). 

• Cellular Wireless Telephones stolen from baggage unless hand-carried and under Your personal supervision, or under the supervision of Your traveling companion who is previously known to You. 

• Cellular Wireless Telephones stolen from a construction site. 

• Cellular Wireless Telephone which has been rented, leased or borrowed or Cellular Wireless Telephones that are received as part of a pre-paid plan. 

• Cosmetic damage to the Cellular Wireless Telephone or damage that does not impact the Cellular Wireless Telephone’s ability to make or receive phone calls. 

• Damage or theft resulting from abuse, intentional acts, fraud, hostilities of any kind (including, but not limited to, war, invasion, rebellion, or insurrection), confiscation by the authorities, risks of contraband, illegal activities, normal wear and tear, flood, earthquake, radioactive contamination, or damage from inherent product defects or vermin. 

• Damage or theft resulting from misdelivery or voluntary parting with the Cellular Wireless Telephone. 

• Replacement Cellular Wireless Telephone not purchased from a cellular service provider’s retail or Internet store. 

• Taxes, delivery and transportation charges and any fees associated with the service provider.

On the plus side, you can make 2 claims for up to $600 each within a 12-month period.

I don’t have 1st-hand experience filing a claim with Wells Fargo.  But some folks have had success.

Family Plans Are Included

If your spouse, partner, or children damage their phone or have it stolen, it’s covered too!

Wells Fargo says:

Eligible Cellular Wireless Telephones are limited to the primary line and up to the first three additional, or supplemental lines as listed on Your cellular provider’s monthly billing statement for the billing cycle preceding the month in which the theft or damage occurred.

Get Up To 575 Back For A Damaged Or Stolen Cell Phone With Wells Fargo Cards
Up to 4 Phones Are Included in Wells Fargo’s Phone Protection Plan as Long as You Pay Your Bill With a Wells Fargo Credit Card!

So not only is YOUR personal cell phone covered, but also up to 3 additional phone lines that are listed on your account statement.  If you have a family plan with multiple phone lines, and pay the bill with a Wells Fargo credit card, your family’s phones are covered, too!

Earn a Phone – Then Protect It

Link:   AT&T Access More MasterCard

Link:   My Review of the AT&T Access More Card

Citi’s AT&T Access More MasterCard makes it easy to earn a statement credit for a new cell phone.

Get Up To 575 Back For A Damaged Or Stolen Cell Phone With Wells Fargo Cards
Earn a Statement Credit of up to $650 Towards a New No-Contract Cell Phone With the New Citi AT&T Access More Card

If you have AT&T as a service provider, you’ll earn 3X Citi ThankYou points per $1 you spend with AT&T on the Citi AT&T Access More card.  But you will be forgoing the Wells Fargo Cellular Protection Plan because this is NOT a Wells Fargo card.

Keep in mind you don’t have to keep AT&T as your service provider just because you buy your phone there.  Because there is NO contract involved.  So you can choose from any service provider!

International Travelers Can Use the Coverage

I’ve written about how to stay connected to your loved ones while traveling.  Now with Wells Fargo Cellular Phone Protection, you’ll have an added layer of security if something happens to your phone abroad.

Get Up To 575 Back For A Damaged Or Stolen Cell Phone With Wells Fargo Cards
Enjoy Big Travel AND Peace of Mind!

Bottom Line

Wells Fargo’s Cellular Phone Protection will give you up to $575 back if your phone is damaged or stolen in everyday life OR along your travels.  And it covers up to 3 additional lines, as long as they are listed on your account statement and paid monthly with a personal Wells Fargo credit card.

When combined with the Citi AT&T Access More card, you can earn a new phone and protect it with Wells Fargo’s coverage.  But if you’re an AT&T customer, you’ll be giving up 3X Citi ThankYou points per $1 by charging your monthly bill to a Wells Fargo card instead.

Folks who value peace of mind more than the extra points, may consider taking advantage of this built-in coverage by paying monthly phone charges with a Wells Fargo credit card.

Emily and I don’t receive a commission from the Wells Fargo cards or the Citi AT&T Access More card, but we’ll always tell you about the best ways to use your cards to save money!

If any of y’all have filed a claim with Wells Fargo, please let me know about your experience in the comments!

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Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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Contrary to what this article says, you DON’T pay Wells Fargo for anything…if your phone needs to be replaced due to it being broken or stolen, and if your phone costs $625.00 to replace, then Wells Fargo’s insurance company will send you a check for $600.00 to replace your phone. You will simply have to pay $25.00 out of your own pocket as a “deductible” and that goes to where-ever you are buying the phone from.

The downside, they will ask if you have home owners or renters insurance, and if you do, they will ask for your declarations page showing your “deductible” for claims.

If your deductible is $500, they will send you a check for $500. If your deductible is $250, then they will send you a check for $250. If it’s $1,000, then they will send you the full $600.

Bottom line, your renters/home owners takes precedent.

I have submitted two claims so far, and both for $600 to buy new phones…

Also, this ONLY COVERS ACCIDENTAL DAMAGE and STOLEN phones (police report required for a stolen phone) — this is not an “extended warranty”, per se.

I just called the benefits administrator and learned that mechanical(?) issues are not covered. My phone has a built-in battery and won’t hold a charge, nor will it power on while plugged in. Anyone have success getting reimbursed with this type of claim? My phone is just over two years old and set me back $649! Thanks for your help.

Card benefit services is a joke. They will flood you with ridiculous requests for documentation before they make any decision on replacing your phone. I have been back and forth with them 3x so far in the last month and they have still not finished the review process. Terrible service.

Daniel Berginz

My wife lost her iPhone a few days ago. Since she is a a teacher I got her a new new phone with the the same number but different SIM. I just called the the number as advertised through my VISA direct payment and they told me they could not honor the claim because it “disappeared under mysterious circumstances” and since we had no observed a theft documented by a police report we would not be eligible for reimbursement of any kind. I think this is silly and if all “insurance benefits” at Wells Fargo are handled this way I will switch banks.

This is so for real! I filed a claim and got a check. Amazing find and thanks for sharing. I have saved $33/month from not having to pay cell insurance and then saved again with only having a $25 deductible. Getting a check for $575.

Was your phone leased? Almost all carriers require you to lease their phone – or buy it outright. looking at the exclusions it looks like the phone cannot be leased – which is a catch-22 because they almost always are now-a-days.

Tmobile phones are not “leased” phones.

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