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I have an AA Executive Elite MASTERCARD FROM CitiBank. The travel protection benefits are completely misleading. I recently had a travel delay of approximately 2 hours from Zurich to Philadelphia. As a result, I missed my connection. As a result of destination change 3 months prior to departure, American did not automatically put me on the next available flight from PHL to BDL (Hartford, CT). I was on standby for the last flight of the night, for which I did not clear. American offered me a hotel voucher for a particular hotel, but the hotel was sold out, and the voucher was not honored. There were no available flights for another 24 hours, so I booked Amtrak from Philadelphia to my final destination of Springfield, MA. I submitted a reimbursement request with the credit card insurance carrier. The claim was denied because the originating flight delay was a delay of less than 6 hours. This is a completely useless benefit with regard to any flight delay that causes a missed connection. So any flight delay later in the day that causes a missed connection will never result in a reimbursement benefit. A one hour delay later in the evening can result in being stranded and an overnight stay in the connection city. Have you done any analysis of the various travel insurance benefits being offered by different credit cards. I’m discouraged, as this is a $450 annual fee card. I believed that I had travel protection; turns out I did not.

Can you comment on the new United MileagePlus to Marriott point exchange? And vice versa. Is it a good value? Thanks

The Amex 100,000 Business bonus link failed to open for me.

I think you readers would welcome an article on EXACTLY what is and what is not covered by the travel insurance that Chase Preferred card offers — my eyes are getting tired of trying to read all of the fine print. Thanks.

Hi,

I run ParkSleepFly.com and AirportParkingReservations.com, I wanted to see if we can jump on a call on the many potential ways to work together, commercial relationship or higher level discussions.

Eager to hear back.

Thanks,
Carlos Chilin

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