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Have you ever waited at the baggage claim to find out your checked bags didn’t make it on the plane?
It’s frustrating. And a reminder of the benefits of traveling light. 😉
Team member Keith experienced a bag delay situation after a Southwest flight. And the end result was surprising.
He received a Southwest travel voucher, which he used to get 2 free Southwest flights!
I’ll let you know what Keith did to get the travel credit. And share what you can do when bags are delayed.
A Free Southwest Travel Voucher for Bag Delay
I love Southwest because you can check 2 bags for free and there are no change or cancellation fees.
Team member Keith loves Southwest too! Especially because he has the Companion Pass, which has saved him thousands on airfare the past few years.
But after taking a Southwest flight home on a recent trip, he learned his 2 free checked bags didn’t make it on the plane.
The good news was the bags were scheduled to arrive on a later flight. And Southwest arranged for the bags to be delivered to his home. He also received information to track the delivery on WheresMySuitcase.com.
The bags were delivered ~10 hours after the flight. Keith was thankful this happened on the way home instead of on the first day of a vacation!
But he was still disappointed that he dropped the bags off 2+ hours before departure and they didn’t make the flight. So he sent Southwest customer service a quick message through their website with a summary of what happened.
Southwest responded within 2 days letting Keith know he’d get a $50 Southwest travel voucher because of the inconvenience.
Keith was grateful for the goodwill gesture! He already redeemed the credit for a ~$49 flight from Los Angeles to Las Vegas. And he added his wife as a companion for just the cost of taxes & fees.
So he essentially got 2 free flights thanks to the bag delay travel voucher!
I can’t promise you’ll get travel credit in a similar situation. But it doesn’t hurt to write a quick note to see what the airline says!
Credit Cards With Bag Delay Coverage
You can get baggage delay coverage when you pay for your trip with cards like:
- Chase Sapphire Preferred
- Chase Sapphire Reserve
- United MileagePlus® Explorer Card
- Citi Prestige® Card
- Citi® / AAdvantage® Executive World Elite™ Mastercard®
In most cases, your bags must be delayed 6+ hours for the coverage to take effect. The exception is with certain Citi cards, which cover you after 3+ hours.
This coverage will only reimburse you up to a certain limit for necessary purchases, like a phone charger or toiletries, while you wait for your bags to arrive. So if you don’t make any purchases while waiting for your bags, you won’t get any benefit from this coverage.
I recommend reading your card’s terms & conditions to see what’s covered for bag delays.
If you’re frustrated because your bags didn’t arrive on your flight, you can send a note to the airline’s customer service department.
Team member Keith did this after a recent Southwest flight and received a $50 travel credit! This was enough for 2 free flights because he has the Companion Pass!
And keep in mind several credit cards come with baggage delay coverage. This can come in handy if you have to purchase essentials while waiting for your bags to arrive.
Have you ever written to an airline because of bag delays?