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Weird Glitch Searching for Discounted Award Flights With Flying Blue

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    Some folks like to transfer their American Express Membership Rewards, Starwood, or Citi ThankYou points to Flying Blue to take advantage of discounted Flying Blue Promo Award flights to Europe, the Middle East, and Near Asia.

    And the Point Princess writes there’s a glitch in Flying Blue’s award booking system.  It causes different available award seats to be displayed, depending on which country and airline you set on their website when you search for tickets.

    Sometimes it won’t show available award seats at a certain mileage level when you check for tickets from 1 country, and shows a different number from another!

    Hey KLM and Air France – What’s Going on With Your Promo Award Searches? (And Where Can I Buy This Mouse?)

    I decided to experiment to see if I could replicate Point Princess’ findings!

    What’s the Deal?

    Point Princess reports she was able to see available Flying Blue Promo Award seats on KLM’s website when she set the website to a European country (in this case, Denmark), but NOT when she searched from their US site.

    You can change your default country and airline by clicking on the flag icon in the upper right hand corner of the Flying Blue Promo Awards page.

    You Can Change Your Default Country When You Search for Flying Blue Award Seats

    You can also change the airline website you’d like to search on, and in some cases, language.

    You’ll See This Menu Which Allows You to Change Airline, Country, and Language

    This month, Flying Blue Promo Awards are available on flights from Houston, Toronto, and Montreal to Europe.  I experimented with different website and country combinations to see if there were any differences.

    1.   Example:  Houston to Paris in Coach

    I searched for flights in March from Houston to Paris in coach using the US Flying Blue Promo Award website.  It returned available Promo Award seats on almost every day except three.

    The US Flying Blue Site Shows That You Can Book Promo Award Seats on Most Days

    I repeated the same search, this time choosing France as my country.  The results show fees in euros, and the same dates are available for Promo Award seats.

    The French Site Shows the Same Available Dates for Promo Awards…but Look Closely!

    Here’s something weird!  On the dates where Promo Award seats aren’t available, the number of points needed for an award ticket are different.

    Booking on the US site, you need 42,500 miles to fly on March 13, and 35,000 miles on March 14.

    But on the French site, you need 50,000 miles for the same dates!  And the fee conversion between dollars and euros doesn’t always match up.

    The return trip from Paris to Houston is even more strange.  Here are the available seats using the US website:

    Plenty of Promo Award Seats Coming Back From Paris on the US Website

    And here are the results from the French site.  There are 3 days that had available Promo Award seats on the US website that do NOT show up on the French search!

    Wait, What? Where Did Those Promo Award Seats Go?

    So in this case, it’s better to search from the US site.

    I tried another search.

    2.   Example:  Toronto to Amsterdam in Business Class

    Using the US Flying Blue Promo Award site, I searched for Business Class seats from Toronto to Amsterdam.  There are still many dates available.

    You Can Fly in Business Class From Toronto to Amsterdam for 31,250 Miles 1-Way

    But when I searched from the Dutch site, there was 1 date that was no longer available at the discounted award price.  Instead of 31,250 miles, the price jumped to 150,000 miles 1-way!

    Strange, Again. Why Is This Flight No Longer Available at a Discounted Rate?

    The return flight had missing award seats, too.  Here’s the search from the US site:

    Lots of Promo Award Seats Coming Back on the US Site

    And here are the Dutch search results:

    No More Promo Award Seats on March 21 When You Search From the Dutch Site

    I have NO idea why there’s a difference!  My best guess is that maybe each country gets a certain quota of low-level award seats to use.

    In the examples I checked, I got better results searching from the US site.  But for Point Princess, the opposite was true.

    So if you’re having trouble finding available award seats on the dates you want, try switching countries or airlines!

    Just remember, if you’re booking your award ticket in euros, you should use a card that does NOT charge foreign transaction fees, like the Chase Sapphire Preferred or the Barclaycard Arrival Plus World Elite Mastercard.

    Bottom Line

    You might get different results searching for Flying Blue award seats, depending on the country and airline you have your website set to.

    In the examples I checked, there were better award seats available searching from the US Flying Blue site, compared to European sites.  But others have had the opposite experience.

    It’s worth checking other country and airline combinations if you have trouble finding the Flying Blue award seats you want.  You never know what you might find!

    Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)