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I’ve written about AirHelp, a service that assists travelers with compensation from airlines in the event of overbooking, flight delay, or flight cancellation.
There’s another company, called Refund.me, which provides a similar service. They’ll help you file a claim with the airlines (up to 600 euros, or ~$661) and, like AirHelp, they’ll only charge a commission if you win your claim.
But only certain European Union flights are eligible. I’ll explain how it works!
What’s the Deal?
If, in the past 2 years, you’ve been denied boarding due to overbooking, or your flight was delayed or cancelled, you may be entitled to compensation from the airline.
In general, you could be eligible if:
- Your flight landed in the European Union and was operated by a European Union airline
- Your flight departed the European Union on any airline
The European Union includes these countries. Note that Norway and Switzerland are NOT on the list.
To compare, AirHelp has similar rules – but you can also file a claim for denied boarding if your flight occurred within the US. There’s no option for this with Refund.me.
If you have a valid claim, Refund.me will pursue the airline for compensation on your behalf, once you sign paperwork giving them Power of Attorney over your case.
They’ll even take the airline to court. If you win, you’ll pay them a commission of 25% plus 19% tax.
How Do You File a Claim?
If your situation is eligible, you’ll be asked for the flight number and date of travel.
Note: As you can see from the example below, your arrival time must have been delayed by at least 3 hours to qualify for compensation!
If your flight is eligible, Refund.me will ask you to sign a Power of Attorney form. And you’ll have to submit evidence for your claim, like:
- eTickets / email confirmations
- Boarding passes
- Photos (of delayed aircraft, flight status boards)
- Any other documentation given to you by the airline (vouchers, new itineraries, etc)
Refund.me says they have a 98% success rate in court. But the average time it takes to resolve a claim is ~100 days.
That’s because some airlines don’t respond to their requests, or use delay tactics to stall the claim.
That said, once your claim is settled, Refund.me will take a 25% commission, plus 19% VAT (tax).
Note: If you used certain Chase cards to pay for your ticket, you could receive up to $500 in compensation for a delayed flight.
So Which Is Better, Refund.me or Airhelp?
I don’t have personal experience filing a claim with either Refund.me or Airhelp, so I can’t comment on which is better, faster, or more successful.
That said, AirHelp charges a flat 25% commission (tax is included), so they’re marginally cheaper. Plus, they’ll process claims for denied boarding in the US, which Refund.me does NOT do.
You can only claim for flights in the past 2 years with Refund.me. With AirHelp, the limit is 3 years.
So at 1st glance, AirHelp seems more useful and flexible (and slightly cheaper). I’d love to hear from folks who’ve used either service to find out about their experience!
If you’ve been denied boarding, delayed, or had a flight cancelled departing from or arriving to the European Union in the past 2 years, Refund.me could help you win compensation from the airline.
You could get as much as 600 euros (~$661) depending on your circumstances. Refund.me will file the claim on your behalf, and if you win, they’ll take a 25% commission (plus 19% tax).
Other companies, like AirHelp, provide a similar service (and it’s slightly cheaper with more flexibility).
Have you successfully filed a claim with 1 of these companies? Please share your experiences in the comments!