United Suddenly Changes Terms & Conditions Of “Months of Miles” Promotion

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United Suddenly Changes Terms & Conditions Of “Months of Miles” Promotion

Million Mile SecretsUnited Suddenly Changes Terms & Conditions Of “Months of Miles” PromotionMillion Mile Secrets Team

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Million Mile Secrets reader Anita commented that United has changed the terms of the “Months of Miles” promotion – very drastically – as the promotion is underway!

I blogged earlier about the “Months of Miles” promotion where, depending on your offer, you could earn a potential unlimited amount of bonus miles after having 2, 3, 0r 4 United partner transactions.

There was confusion over who was actually registered for the promotion, since folks registered for the promotion online, only to be told on the phone that they were NOT registered, despite having a direct mailing and/or email confirmation of their registration.

I reached out to UA Insider to clarify how to confirm registration in the promo.  UA Insider replied that United had received lots of similar requests, and that the issue was being researched and we’d have an answer in a few days.

Fair Enough.

But today (September 7), United made the following changes to the promotion:

  • Restricted the maximum amount of miles earned to 25,000 miles
  • Require ALL transactions to have a minimum $10 value

However, the promotion was open for registration from August 11.

It is unclear if the new terms and conditions apply ONLY to folks who register from September 7 to September 10 (the last day to register for the promotion).

Or if the new terms and conditions apply retroactively to registrations from August 11 to September 6.

I strongly believe that it is unfair and wrong to apply the new terms and conditions to folks who registered and participated in the promotion based on the (different) terms and conditions presented to them when they were originally invited to participate in the promotion (no earning cap & minimum dining transaction value)

There will be United executives on our StarMegaDO3 flight from Chicago to Montreal later today (including UA Insider), and I will ask them for a clarification.

So far the “months of miles” promotion hasn’t been executed well, but I am hopeful for an amicable resolution!

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really as a biz traveler who UA is going after, i really don’t have enough time to get involved in this new “scam” I though i might do something along the way to earn some extra pts, but if UA wants to constantly keep changing things then I rather just chuck the whole airline and start book on AA or Delta. I really don’t have time for this nonesence coming out of UA lately

T&C #13 says in part ” There is no limit to the number of bonus award miles that may be earned during the offer period.” Where do you see the 25,00o mile restriction?

Thanks for the info. I am amazed how the rules can always be changed mid-game. What is disappointing though, or rather discouraging, is that lots of people have already shelled out money to take advantage of this promotion. I do not think it is necessarily fair to go back to the consumer and say we changed our minds, and you know all that money you already spent to earn miles, well you are not getting them now. Eventually people just will not even bother with these promotions since it has become almost a full-time job to keep track of it all and then argue for your miles once they never show up in your account.