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When a card’s annual fee is coming due I always check to see if there are any retention offers available. Some banks will let you chat online or send a secure message, while others require a phone call. There’s never any guarantee, but if you’re up for it, it can’t hurt to try!
I don’t (by any means) have a 100% success rate. But I’m happy to report that my most recent effort was a success! And I was able to get an offer, where in exchange for using my card, they would wipe out the annual fee on my CitiBusiness® / AAdvantage® Platinum Select® World Mastercard® for the second year.
If you’ve ever considered this card, now is a great time to apply, because the CitiBusiness American Airlines Platinum card is currently offering an increased 70,000 American Airlines miles bonus after spending $4,000 in purchases within the first 4 months of account opening. You can read our CitiBusiness AAdvantage review for more details.
The call was pretty easy. I informed the first representative that I was considering closing the card and he instantly transferred me to a retention specialist. The specialist asked why I might close the card, and I explained to her that in my particular situation, paying the annual fee likely wasn’t worth it. My hometown airport is small, and I’ve found that over the last few years, I’ve had more luck using United Airlines and Delta miles. So keeping a card that earns American Airlines miles didn’t seem to make sense any longer.
But she offered to waive the $99 annual fee if I spent $99 on the card within the next 90 days. And I decided to accept the deal! The call didn’t take much time at all, and I met the spending requirement the next day paying an expense for the vacation rental I manage.
If you have a Citi card, or a card from any other bank for that matter, with an annual fee coming up, it’s always worth a try to see if there are any offers available.
If you don’t want to hassle with an annual fee but are looking to earn more American Airlines miles, check out the American Airlines AAdvantage MileUp℠ Card. It’s a great choice for a no-annual-fee airline card, and you can still qualify for it even if you have other Citi American Airlines credit cards!