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Update: September 17, 2011, 4:40 pm – American Express may not honor targeted bonus points if you weren’t targeted despite previously notating them on your account. If you have written communication, it may be easier to get those bonus points.
As we know, American Express was allowing folks to call in and apply targeted offers for more points to their account even if they weren’t targeted for that offer.
But this is no longer possible.
However, I’ve read reports of American Express refusing to honor bonuses that were previously promised to customers by American Express customer service representatives.
FlyerTalk member HikerT, has posted on how calling the American Express Executive Offices at 212-640-2000 may help.
I didn’t apply for an American Express Gold or Platinum card, because I knew that I wouldn’t be happy if I couldn’t get the small sign on bonus bumped, so I don’t have any personal experience with this.
If you’ve been promised points which haven’t yet shown up in your account, you may want to give the executive offices a call!
(Hat tip to HikerT!)