We devote thousands of hours of research to help you get Big Travel with Small Money. You support us by signing-up for credit cards through partner links which earn us a commission. Here’s our full Advertising Policy.
The coverage includes up to $600 of protection against damage or theft, 3 times per 12-month period, after you pay a $100 deductible. That’s up to $500 back toward repairs or a replacement!
Team member Keith has the Ink Business Preferred and pays his cell phone bill with the card to get the automatic coverage. And he’s hoping the coverage works as advertised because his cell phone screen recently shattered! I’ll let him tell you about it and how he quickly filed a claim online!
Keith: Thanks, Daraius! Sadly, I recently dropped my Apple iPhone 7 Plus on a concrete sidewalk. Here’s a look at the damage.
Damage like this is covered based on our review of Ink Business Preferred cell phone insurance benefit. So I submitted a claim, but it’s still pending review by an examiner.
I’m hopeful I’ll receive a reimbursement for part of the repair cost. If so, this coverage alone would nearly offset the annual fee I pay with this card, which is awesome!
I’ll share a step-by-step guide to filing a claim in case you find yourself with a damaged phone too!
How Chase Ink Business Preferred Cell Phone Protection Works
To be eligible for the $600 cell phone protection, you do NOT have to purchase your cell phone with the Ink Business Preferred card. But you DO have to pay your monthly phone bill with the card.
Coverage begins the day following your cell phone bill payment. And remains in effect until the last day of the calendar month following a payment. After that, you can make 3 claims in a 12-month period, as long as you keep paying your bill with the card.
Here are a few rules and exclusions:
- Lost phones are NOT covered
- Coverage only applies to you and your employees listed on your monthly cell phone bill
- Covered phones must be purchased new. Refurbished or resold phones are NOT included
If your phone was stolen, you must file a police report within 48 hours of the occurrence. And if your phone was damaged, they might require an assessment from a qualified phone repair service. Or that you send in your phone to be inspected.
An important aspect of the coverage is that it’s supplemental. So it only covers you after your other insurance plans (like 3rd-party insurance, renter’s, or homeowner’s plans). But if damage occurs outside of your apartment or home, it’s unlikely other insurance policies would cover you, which is why this credit card benefit is useful.
If your claim is approved, you pay Chase a $100 deductible. And they will reimburse you up to $600, or the price you paid for your phone, whichever is less.
To file a claim for cell phone damage or theft, you call the Chase Benefits Administrator at 888-320-9956. Or you can file a claim online like I did, which is really easy to do! Here are the steps.
Step 1. Log-In to Your Card Benefit Services Account
Step 2. Enter Claim Details Information
After you log-in or register a new user, you can start your claim. Simply click on “File a claim” to get started.
Next, you’ll have to enter your Ink Business Preferred card number to confirm your coverage. At this point, you’ll also have to register your cell phone by entering the purchase price and date you last paid your bill.
When registering your phone, you’ll have to enter some basic information like the manufacturer, model number, and serial number, and purchase price. At this point, be sure to also click that your claim is the result of cell phone damage.
The last part of this step is to enter your claim incident details. You can select the date the incident occurred and type what happened in the blank field.
The next screen will ask you whether you’d like reimbursement by check or debit card. I selected check, but this is a personal preference.
Step 3. Upload Relevant Documents
The most important step is to upload documents for the claim examiner to review. It depends on the reason for your claim, but you’ll likely have to upload:
- Most recent credit card statement showing monthly cell phone bill payment
- Cell phone bill showing verifying your name and phone number appear
- Repair estimate or receipt for work
- Police report (if phone was stolen)
Keep in mind, you can submit your claim and upload documents later on.
Step 4. Wait 7 to 10 Business Days for a Claim Decision
Once you submit your claim and upload relevant documents, you should learn the outcome within 7 to 10 business days.
You can check the status of your claim by clicking on “Manage Claims” on the screen I showed earlier in Step 2.
$85 Reimbursement Would Nearly Offset the Card’s Entire Annual Fee!
I paid $185 to replace my Apple iPhone 7 Plus screen at a local repair shop. So if my claim goes through successfully, I expect to receive an $85 reimbursement ($185 repair cost – $100 deductible).
This would just about offset the card’s $95 annual fee. And it doesn’t take into account the card’s other fantastic perks like:
- Earning 3X Chase Ultimate Rewards points for every $1 you spend on travel, shipping purchases, internet, cable and phone services, advertising purchases made with social media sites, and search engines (up to a maximum of $150,000 in combined purchases per account anniversary year)
- 25% bonus when you redeem points through the Chase Ultimate Rewards travel portal
- Primary auto rental insurance (CDW) when renting for business purposes, plus purchase and extended warranty protection
Plus, when you sign-up for the Chase Ink Business Preferred card, you’ll earn 80,000 Chase Ultimate Rewards points after you spend $5,000 on purchases in the first 3 months from account opening. That’s worth $800 in cash back or $1,000 in travel if you book through the Chase travel portal!
The coverage includes up to $600 of protection against damage or theft, 3 times per 12-month period, after you pay a $100 deductible.
After recently shattering his iPhone screen, team member Keith filed a claim online at cardbenefitservices.com. The claim is still pending. But he’s hopeful he’ll receive an $85 reimbursement after paying the deductible, which would nearly completely offset the card’s annual fee!
Do you have experience filing a cell phone insurance claim with the Ink Business Preferred? I’d love to hear in the comments!