This Little-Known Credit Card Benefit Is Amazing for Clumsy Cell Phone Owners!

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This Little-Known Credit Card Benefit Is Amazing for Clumsy Cell Phone Owners!

Million Mile SecretsThis Little-Known Credit Card Benefit Is Amazing for Clumsy Cell Phone Owners!Million Mile Secrets Team

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When you pay your monthly cell phone bill with the Ink Business Preferred, you’ll get automatic cell phone insurance.

The coverage includes up to $600 of protection against damage or theft, 3 times per 12-month period, after you pay a $100 deductible.  That’s up to $500 back toward repairs or a replacement!

Ink Business Preferred Cell Phone Insurance Claim
Cell Phone Insurance for Ink Business Preferred Cardholders Can Come in Handy If You Crack an Expensive Screen!

Team member Keith has the Ink Business Preferred and pays his cell phone bill with the card to get the automatic coverage.  And he’s hoping the coverage works as advertised because his cell phone screen recently shattered!  I’ll let him tell you about it and how he quickly filed a claim online!

Keith:   Thanks, Daraius!  Sadly, I recently dropped my Apple iPhone 7 Plus on a concrete sidewalk.  Here’s a look at the damage.

Ink Business Preferred Cell Phone Insurance Claim
Oops! The Shattered iPhone Screen Made It Difficult to Read the News in the Miles & Points World!

Damage like this is covered based on our review of Ink Business Preferred cell phone insurance benefit.  So I submitted a claim, but it’s still pending review by an examiner.

I’m hopeful I’ll receive a reimbursement for part of the repair cost.  If so, this coverage alone would nearly offset the annual fee I pay with this card, which is awesome!

I’ll share a step-by-step guide to filing a claim in case you find yourself with a damaged phone too!

How Chase Ink Business Preferred Cell Phone Protection Works

Link:   Chase Ink Business Preferred

Link:   My Review of the Chase Ink Business Preferred 

Link:   Get up to $600 Back for a Damaged or Stolen Cell Phone With Ink Business Preferred

To be eligible for the $600 cell phone protection, you do NOT have to purchase your cell phone with the Ink Business Preferred card.  But you DO have to pay your monthly phone bill with the card.

Coverage begins the day following your cell phone bill payment.  And remains in effect until the last day of the calendar month following a payment.  After that, you can make 3 claims in a 12-month period, as long as you keep paying your bill with the card.

Here are a few rules and exclusions:

  • Lost phones are NOT covered
  • Coverage only applies to you and your employees listed on your monthly cell phone bill
  • Covered phones must be purchased new.  Refurbished or resold phones are NOT included
Ink Business Preferred Cell Phone Insurance Claim
If Lose Your Cell Phone, the Ink Business Preferred Coverage Won’t Help, Because Only Damage or Theft Is Covered Under the Automatic Insurance Benefit!

If your phone was stolen, you must file a police report within 48 hours of the occurrence.  And if your phone was damaged, they might require an assessment from a qualified phone repair service.  Or that you send in your phone to be inspected.

An important aspect of the coverage is that it’s supplemental.  So it only covers you after your other insurance plans (like 3rd-party insurance, renter’s, or homeowner’s plans).  But if damage occurs outside of your apartment or home, it’s unlikely other insurance policies would cover you, which is why this credit card benefit is useful.

If your claim is approved, you pay Chase a $100 deductible.  And they will reimburse you up to $600, or the price you paid for your phone, whichever is less.

To file a claim for cell phone damage or theft, you call the Chase Benefits Administrator at 888-320-9956.  Or you can file a claim online like I did, which is really easy to do!  Here are the steps.

Step 1.   Log-In to Your Card Benefit Services Account

First, log-in to  If it’s your first time using the site, you can register as a new user by entering your email address and Ink Business Preferred card number.

Ink Business Preferred Cell Phone Insurance Claim
Go to and Log-In or Register as a New User

Step 2.   Enter Claim Details Information

After you log-in or register a new user, you can start your claim.  Simply click on “File a claim” to get started.

Ink Business Preferred Cell Phone Insurance Claim
First, Click on “File a Claim”

Next, you’ll have to enter your Ink Business Preferred card number to confirm your coverage.  At this point, you’ll also have to register your cell phone by entering the purchase price and date you last paid your bill.

Ink Business Preferred Cell Phone Insurance Claim
Register Your Cell Phone to Continue With the Claim Process

When registering your phone, you’ll have to enter some basic information like the manufacturer, model number, and serial number, and purchase price.  At this point, be sure to also click that your claim is the result of cell phone damage.

Ink Business Preferred Cell Phone Insurance Claim
Be Sure to Click Next to Cell Phone Stolen / Damaged so Your Claim Is Processed in a Timely Manner

The last part of this step is to enter your claim incident details.  You can select the date the incident occurred and type what happened in the blank field.

Ink Business Preferred Cell Phone Insurance Claim
Provide a Detailed Explanation of the Incident to Avoid Questions During the Claims Process

The next screen will ask you whether you’d like reimbursement by check or debit card.  I selected check, but this is a personal preference.

Step 3.   Upload Relevant Documents

The most important step is to upload documents for the claim examiner to review.  It depends on the reason for your claim, but you’ll likely have to upload:

  • Most recent credit card statement showing monthly cell phone bill payment
  • Cell phone bill showing verifying your name and phone number appear
  • Repair estimate or receipt for work
  • Police report (if phone was stolen)
Ink Business Preferred Cell Phone Insurance Claim
Upload Documents Like Your Credit Card Statement and Monthly Phone Cell Phone Bill Directly to the Claims Center

Keep in mind, you can submit your claim and upload documents later on.

Step 4.   Wait 7 to 10 Business Days for a Claim Decision

Once you submit your claim and upload relevant documents, you should learn the outcome within 7 to 10 business days.

You can check the status of your claim by clicking on “Manage Claims” on the screen I showed earlier in Step 2.

Ink Business Preferred Cell Phone Insurance Claim
Go to the Manage Claims Page to Check on the Status of Your Claim!

$85 Reimbursement Would Nearly Offset the Card’s Entire Annual Fee!

I paid $185 to replace my Apple iPhone 7 Plus screen at a local repair shop.  So if my claim goes through successfully, I expect to receive an $85 reimbursement ($185 repair cost – $100 deductible).

This would just about offset the card’s $95 annual fee.  And it doesn’t take into account the card’s other fantastic perks like:

  • Earning 3X Chase Ultimate Rewards points for every $1 you spend on travel, shipping purchases, internet, cable and phone services, advertising purchases made with social media sites, and search engines (up to a maximum of $150,000 in combined purchases per account anniversary year)
  • 25% bonus when you redeem points through the Chase Ultimate Rewards travel portal
  • Primary auto rental insurance (CDW) when renting for business purposes, plus purchase and extended warranty protection

Plus, when you sign-up for the Chase Ink Business Preferred card, you’ll earn 80,000 Chase Ultimate Rewards points after you spend $5,000 on purchases in the first 3 months from account opening.  That’s worth $800 in cash back or $1,000 in travel if you book through the Chase travel portal!

Ink Business Preferred Cell Phone Insurance Claim
I Used the Ink Business Preferred Sign-Up Bonus to Travel to New Zealand With My Wife and Family!

Bottom Line

Ink Business Preferred cardholders get automatic cell phone insurance just by paying their monthly phone bill with the card.

The coverage includes up to $600 of protection against damage or theft, 3 times per 12-month period, after you pay a $100 deductible.

After recently shattering his iPhone screen, team member Keith filed a claim online at  The claim is still pending.  But he’s hopeful he’ll receive an $85 reimbursement after paying the deductible, which would nearly completely offset the card’s annual fee!

Do you have experience filing a cell phone insurance claim with the Ink Business Preferred?  I’d love to hear in the comments!

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Ink Business Preferred℠ Credit Card

Ink Business Preferred℠ Credit Card

  • Earn 80,000 bonus points after you spend $5,000 on purchases in the first 3 months from account opening. That's $1,000 toward travel when you redeem through Chase Ultimate Rewards®
  • Earn 3 points per $1 on the first $150,000 spent on travel and select business categories each account anniversary year
  • Earn 1 point per $1 on all other purchases–with no limit to the amount you can earn
  • Points are worth 25% more when you redeem for travel through Chase Ultimate Rewards
  • Redeem points for travel, cash back, gift cards and more – your points don't expire as long as your account is open
  • No foreign transaction fees
  • Employee cards at no additional cost
  • $95 Annual Fee

More Info

Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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Wells Fargo has a much better version of this insurance on ALL their cards. The deductible is only $25 (sales tax not re-imbursed, however). It can be a used phone, you just have to prove it was connected to your account with it’s IMEI number. Same max of $600, but can only be used TWICE in a year. If you are really “accident” prone, the Chase deal might be better with up to THREE claims per year, but you have to buy only NEW phones (probably not wise if you are THAT accident prone…LOL.

Definitely wise to invest in a good cell phone case for anyone who’s accident prone 🙂

Regarding Pre-paid phones:

“You should know that phones that have been rented, leased, borrowed or that are a part of a pre-paid wireless service plan or ‘pay as you go’ type service plan are not eligible.”

The language is that it excludes phones “RECEIVED as part of” a prepaid service–where they toss you a free, cheap phone, locked to their service. This is in contrast with my purchase of a Pixel directly from Google, which I took as a BYOD to a prepaid provider. That phone was not RECEIVED as part of a prepaid service.

The difficulty in this case is that my bill does not show my phone, but rather a BYOD. Elsewhere on my account it shows my IMEI, which I took a screenshot of before switching service to my replacement device. Additional only search shows what phone model that IMEI is. It’s going to take a claims administrator with a brain…

I am unclear as to whether they will pay my original cost of the damaged phone (receipt will be hard to find), or the cost of the new replacement phone.

Generally, they pay a fixed “exchange” amount determined by their sources. You will never get your “original” cost of the phone. iPhones all have a set “exchange” price for each model which is the most you will get. Any repair in excess of that amount will not be paid past that amount.

Did they happen to ask for the original receipt showing the phone purchase or just the bill that shows the phone listed?

Hi Donny – just the bill showing the phone listed.

My apple iphone 7 just died….stopped working. Can i claim it under my chase ink business preferred card insurance? I pay phone bill with it….

If yes, how do i do it?

Hi Mat – you can follow the steps in this post to file a claim with Chase Card Benefit Services.

I can file a claim as my iphone just died and is not starting (due to some phone issue on its own), or i can only claim it if it died due to physical damage? When i called the claims benefit number and spoke to agent, she said if it died on its own it is not covered. Is she right? Pls help and guide me

Of course, it died because you dropped it in the sink, right?

Please share outcome. Were you able to get reimbursed? I had a hard time getting this worked out. I gave when they wanted an original Apple estimate.

Hi Helen – sorry for the delay, but I did receive a reimbursement check in January. They paid the difference between the $100 deductible and the cost of the repair.

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