Ask For A Few Extra Starpoints [Expired]

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Ask For A Few Extra Starpoints [Expired]

Million Mile SecretsAsk For A Few Extra Starpoints [Expired]Million Mile Secrets Team

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If you already have an American Express Starwood Preferred Guest credit card, you may be able to either get a few thousand Starpoints as a “gesture of goodwill” or hit the jackpot and get matched to their current credit card bonus offer.

Or you could get nothing, but you’ll never know unless you ask!

Last year AMEX had a similar promotion on their SPG card and you could get:

1.    5,000 Starpoints added to your account as a gesture of goodwill

2.   Matched to the more lucrative current offering

3.    Nothing

There are no guarantees that you will get ANY points, but you will never know if you don’t ask.

American Express has superb customer service, and you may be able to get additional Starpoints just by asking nicely and emphasizing your longstanding and profitable relationship with American Express.

There are reports on MilePoint of folks getting Starpoints added to their account just by asking.

aussieflyer writes on Milepoint that sending a Secured Message to “Social Media” from your American Express account increases your chances of getting an additional bonus in your account.

And a similar suggestion on FlyerTalk.

jethro writes:

If unsuccessful try sending the PM to “social media” instead of general inquiries on the Amex site.

So log on to your American Express account, and use the secure messaging center, and send a message to “Social Media.”

Once you select the “Social Media” option in the secure message center, you have to choose either “Facebook” or “Twitter.”

In your message you can make reference to either American Express or SPG Insider who both have Twitter accounts.

If you don’t get the response you want, message back 2 or 3 times (or send a message to general inquiries as well), call the customer service line a few times, tweet your message, or post on the American Express Facebook wall.

What To Say?

1.  Secure Message.

“I have had my SPG card for many years and have charged thousands of dollars on the credit card.  American Express provides the best customer service among all my other credit cards, and I look forward to being a happy American Express customer for many more years.

Recently, I came across an offer for 30,000 Starpoints (include link to offer in your message) which offers 15,000 more SPG points than what I originally received.

However, I really like my American Express SPG credit card, and don’t want to give it up, and would be very grateful if you could apply the terms of the current offer on the SPG credit card to my account.”

If you get declined at first, try again 3 to 4 times.

2.   Telephone Call.

Here’s a sample script:

Customer Service Rep: Hi!  How are you? And how can I help you today?

You: I’m just great!  I’ve had my SPG credit card for 5 years, and I’ve spent tens of thousands of dollars on the card.  It is a terrific card and I love how easy my banking has become since I switched to American Express.

Customer Service Rep: I’m glad to hear that!

You: However, I noticed that there is a new offer on SPG credit cards which offers 30,000 bonus points versus the 10,000 points I received. I would be very grateful if I could get matched to that offer.

Customer Service Rep (bangs away on keyboard): Unfortunately, I can’t match the terms of the current offer for you.

You: I’ve been a loyal customer for over 5 years.  If you can’t match the current offer, is there anything else you can do?  (Stop talking, and let the CSR speak.)

Customer Service Rep: Sorry sir, we can’t do anything at this time, but we do appreciate your business.

You: I’m very disappointed to hear that.  Chase has been sending me offers of 50,000 bonus points on their Sapphire credit card, but I’ve never seriously considered them.

As a loyal customer of 5 years, I just want to be able to get the same great deal that new customers are getting. Is there anything else you can do?

Customer Service Rep: Okay, I can give you 5,000 SPG points as a gesture of goodwill.

You: Thanks!

If it doesn’t work, ask to speak to a supervisor or hang up and call back a few times.

Bottom Line:

Sending 3 to 4  secure messages and calling American Express customer service, may get existing SPG cardholders a few extra Starpoints which will let you have more Big Travel with Small Money.

But there are no guarantees that you’ll get anything, though I’m pretty sure that you’ll get nothing if you don’t ask!

My hunch is also that it is easier to get these additional bonuses, similar to the additional 50,000 point bonus on the Chase Sapphire card, sooner rather than later.

Please be polite and professional when you write messages or call in.

Customer Service Staff have to deal with a lot of nonsense every day, and besides being the right thing to do, you will be more likely to get additional points if you’re friendly and courteous.

Let us know if you were successful in the comments!


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Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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I’m curious about something, is the only way for me to build enough points to use at Starwood through having a preferred credit card? If so u will stop going to Starwood and go elsewhere. I don’t think I like te idea that hotels like the westin and their participating sister hotels only gift customers using credit cards. First in this world where everyone is in debt in exorbitant amounts why should that be encouraged? Second I work hard to manage my life so that credit cards aren’t the first thing I grab wwn I’m in the world. I only use them at hotels because they’re required!

This just seems all too exclusive for my taste.

Million Mile Secrets

@Sheryl Camp – Unfortunately, the main way to earn SPG points is through the credit card or by staying at SPG hotels. You’re right that folks shouldn’t spend more than normal on a credit card just for the points.

My first time reading your blog today, love it and found it very interesting. I’m usually very good at calling customer service and requesting things but for some reason this idea never came to me. I had my SPG card since 2007 and am currently a platinum member so I called and asked for 15K and was immediately offered 3K, which I declined then offer was 5K and finally we settled with 10,000 additional points to be added to my account. Not bad for less than 10 minutes on the phone. I owe you one, Thanks!

Million Mile Secrets

@Eddy B. – Glad it worked out!

Recently had an issue with my personal SPG card where they charged me interest on purchases despite my having paid the amount off in full on the date it was due! I took this opportunity through the Social Media secured message center to ask that first the incorrect charges be removed. Secondly, I asked that I receive some bonus points since they were throwing 30K bonus points at new members.

In response I received an email that they would credit back the fees (how nice given that they were not legitimate in the first place). However, I am not eligible for any bonus points as an existing card member.

I then sent in another message again asking for some bonus points as a good standing card member and indicated that my business SPG card was due soon for renewal and if this was how they treated existing card members I would likely cancel my card.

Here was their response: “Thank you for your e-mail. I am sorry to hear that you may be closing your account. I respect your position and I will share your feedback.

Based on this experience I am less than thrilled with Amex’s so called “great” customer service.

Guess I will have to try calling.

Million Mile Secrets

@aaexnonrev – That’s not cool. Sounds like they’re hoping you’ll give up.

@Jon C – That’s very unlike AMEX’s customer service. Perhaps you’ll have better luck calling!

Emailed social media , they said it was targeted , which I was, asked me to email the offer. I did. Now they want me to fax the offer, I did , waiting to hear. Feel like they are seeing how many hoops they can get me to jump through. What’s next mail the offer, carrier pigeon?

Well, this one has a happy ending for me. The message to social media panned out. They are crediting me the additional 5000 bonus points and offered to give me the 15000 even if I miss the $15K spend on my offer, which I have now already exceeded. I guess persistence pays off. Thanks for the tip.

Million Mile Secrets

Scott C – That’s fantastic! 20,000 SPG points just for asking a few times, and perhaps a little frustration when they initially said no!

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