American Express: The Saga Continues

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American Express: The Saga Continues

Million Mile SecretsAmerican Express: The Saga ContinuesMillion Mile Secrets Team

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I wrote earlier how it took 3 months, an IRS tax return, and lots of phone calls and letters to get approved for the American Express SPG card.

Well, my statement closed on the 16th and I didn’t get any bonus points (I was promised 30,000 points after spending $4,500 within 3 months).  I sent American Express a secure message and they replied back saying that it takes 8 to 12 weeks to get the bonus points and that I should wait for another month.

So I called the customer service who also told me that I had to wait for 1 month before they could do anything.  Of course, I called back a few times, but I got the same response.  Usually the bonus miles post to your account when the statement in which you’ve completed the minimum spending closes.

The Man of a Thousand Places has a similar issue with AMEX and they told him to wait for 4 weeks as well.  Now if only it were easier for me to be patient!

I also discovered that AMEX requested my score from Experion, not once, but 3 times!  Once when I applied for the card in July, and again in August and October.  I’m upset with the additional pulls since I now have 12 credit inquiries in the last 2 years on my Experion report.

As I explained in an earlier post on how to find out which credit bureau may be used when applying for a credit card:

In my experience, once you cross a certain number of hard (consumer initiated) credit inquiries over a 2 year period, your chance of getting approved for credit cards and other loans reduces greatly. I estimate this to be between 12 to 16 inquires per credit bureau, and remember that there are 3 main credit bureaus in the US: TransUnion, Equifax, and Experian.

If you are continuously applying for credit, there is a very good chance that you are financially stressed, and less likely to pay back your debt.  Banks don’t like that.

I suspect that banks have developed an algorithm which flags an applicant as risky if he or she has more than a certain number of credit inquiries over a 2 year period.

I’m going to write to Experian and ask them to remove the additional pulls from August and October since I did not authorize American Express to pull my credit score again (and again!).

I’m curious if any readers have requested a credit bureau to remove unauthorized credit inquiries from their credit report?

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Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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hmm.. i wonder how to contact Amex’s executive offices? thanks.

Million Mile Secrets

@Allen – 212-640-2000

The link to man of a 1000 places is broken. What is the page you are referring to?

Pardon my ignorance, but how are all of you tracking the number of hard and soft pulls from each agency? are you guys enrolled in a month to month program?

Million Mile Secrets

@hola – I do agree that AMEX’s customer service appears to have been slipping off late.

@Lee – – For example, my Experion has a section called “Record of Requests for Your Credit History.” In that section the “Inquiries Shared Only With You” are soft pulls and the “Inquiries Shared With Others” are hard pulls. Here’s a post on the difference between hard and soft pulls.

– I am not enrolled in a monthly program, but every time I get declined for a credit card, I download my credit report for free from the credit bureau.

@Kelly – The link is now fixed. Thanks for letting me know!


sorry posted the wrong link. The right blog was about call all three major credit agencies to freeze ur credit file when u r not applying for credit card. Here is the link

stupid question. What is the different between hard and soft pull?how can u tell from ur credit report? Thanks

AMEX has been gettin mean as of late, plus with the big losses in value of MR its no longer my prefered card. In fact their extra paid services like travel ins, and car rental ins have also gone down in cs quality. I am dumping AMEX before they cause me more trouble

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