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Sometimes these points do not show up in your account, so she’ll show us ways to make sure this doesn’t happen.
Lyn: Starting online shopping at the Southwest Rapid Rewards Shopping portal is one of the easiest ways to earn Southwest points for free travel.
If you’re going to be purchasing something anyway, why not earn some points to boot? Plus, most of these points, unless Southwest says they are “bonus points,” qualify for the Southwest Companion Pass.
Daraius and Emily know this is the best deal in travel, because with the Companion Pass, a friend or family member flies with you for nearly free for up to 2 years.
For a step-by-step process of how to easily earn the Southwest Companion Pass, you can download my free guide.
How to Make Sure You Receive Your Southwest Shopping Portal Points
It’s incredibly frustrating to buy something significant through the portal and never receive your points for it.
I’ll show you what mistakes to avoid to ensure you get all your hard-earned Southwest points to use for Big Travel with Small Money!
1. Allow Cookies in Your Browser
In order for the shopping portal to track your activity from the portal to the retailer website, you will need to have cookies enabled in your browser.
While it varies by browser, enabling cookies is an option typically in your browser settings under “Privacy” or “Content.” Before you do any shopping, make sure your cookies are enabled.
2. Be Careful With Ad Blockers
Southwest says using a program or extension to block ads in your web browser could cause problems with receiving your points.
For Chrome, Firefox, and Safari users, they suggest adding the Southwest Rapid Rewards Shopping portal to your AdBlock list of allowed sites. Alternately, you could stop using ad blocker programs altogether just to be sure.
3. Use Only Southwest Coupon Codes
Unfortunately, you can only use coupon codes provided by Southwest.
So carefully consider each offer and deal and decide for yourself if you’d rather save using a different coupon code or earn Southwest points.
Southwest does frequently provide good coupon codes within the offers for each retailer on the portal, so be sure to keep an eye out for those!
4. Stay on the Shopping Portal Until You Finish Your Purchase
DO NOT click to another website on your current browser tab after visiting the retailer website via the shopping portal or putting an item in your cart.
Stay on the retailer website on your browser tab until you have completed your purchase. If you do leave the retailer website, start the process from the beginning at the Southwest Rapid Rewards Shopping portal. Click through to the retailer website AGAIN and re-add any items you had in your shopping cart (delete any that you had previously added).
While Southwest does not say so directly, I have heard many people suggest you complete your purchase within 2 to 3 hours even if you leave the retailer website open on your tab. If not, I would, again, re-start the process just to be sure!
What to Do If You Don’t Get Your Southwest Points
Allow 6 to 8 weeks for Southwest to post the points to your Rapid Rewards account, though often the points will arrive much sooner. To see if your points have been credited, visit the Southwest Rapid Rewards Shopping portal and select “My Account” on the top right.
Log-in if you have not already, and you’ll be able to view your most recent points activity. You should also receive an email from Southwest indicating the points you have earned.
If you return an item, you do NOT get to keep the points :). The Southwest Rapid Rewards Shopping portal will remove them from your Rapid Rewards account.
Make yourself a note ~8 weeks later to contact the Rapid Rewards Shopping folks directly if your points have not been credited.
You can reach them by selecting “Contact Us” at the bottom of the Southwest Rapid Rewards Shopping portal and sharing the details of your purchase.
By taking these 4 steps, you’ll help ensure your Southwest Rapid Rewards Shopping portal points show up every time!
Please share your experiences with the Southwest shopping portal in the comments!