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Southwest Companion Pass Glitch! Did You Get an Email From Southwest Today?

Southwest Companion Pass Glitch!  Did You Get an Email From Southwest Today?

Million Mile SecretsSouthwest Companion Pass Glitch!  Did You Get an Email From Southwest Today?Million Mile Secrets Team

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Oops!  Via Reddit, Southwest sent out an email today by mistake, congratulating folks on receiving the Southwest Companion Pass for 2017.

Their Twitter account has been inundated with tweets about whether or not the email was valid.  And Southwest has confirmed that the email was, in fact, a technical error.

Southwest Companion Pass Glitch
Did You Get an Email From Southwest This Morning?

That’s too bad, because a free Southwest Companion Pass would have certainly been the best New Year’s gift ever! 😉

Southwest Companion Pass Email

According to Southwest’s Twitter feed, LOTS of folks received an email about earning the Companion Pass for 2017.  Unfortunately, Southwest has confirmed that those emails were sent in error.  

There’s no word yet if Southwest will do anything as an act of goodwill for anyone affected.  You never know!

A few of the tweets are from folks who are very upset about the mistake.  But other tweets had a good sense of humor about the mix-up.

Between the recent changes to the Companion Pass program and today’s email debacle, some folks aren’t feeling warm and fuzzy about Southwest.

If I were Southwest, I’d offer everyone 2 free checked bags on their next flight.  Oh wait… 😉

Bottom Line

Tons of folks received an email from Southwest stating they had earned the Companion Pass for 2017, even if they hadn’t actually qualified for it.

Unfortunately, Southwest has confirmed that the emails were sent by mistake.  So ignore the email if you receive one.

Did you get an email from Southwest about earning the Companion Pass?  Let me know in the comments!

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Some people just love to be offended…sure this was a big PR mistake on SWA’s part, but how could people really expect to have a Companion Pass when if their point level wasn’t nearly high enough? Exciting email to be sure, but obviously sent in error. Perhaps a bonus 5000 miles might be a nice gesture from SWA, but 10000 is over the top. Still the best rewards program in the industry!

I did and quickly planned a trip we needed to take. only to be upended by the award then the retraction several hours later. As a member of the Rapid Rewards for several years I would thin SWA would barratrously all those RR members affected a mileage bonus. Thats goodwill not just talk of customer consideration and service.

I have the companion pass and it’s great. We went from New Orleans to DC, DC to Chicago, Chicago to Denver (wanted to see snow), Denver to Phoenix, and Phoenix to New Orleans. The only drawback is getting enough time off with my career to maximize the companion pass for the year. Plan is to use the remaining vacation time in the summer to visit 7 new cities.

Did not receive that email, but received one saying I was A-List Preferred when I was only qualified for A-List. Sent them a note about this and used it as an opportunity to comment about the sudden Companion Pass change on New Year’s Day. Many probably also did the same and as you said, it’s good to see that Southwest listened.

What a wonderful surprise it was, but we mostly all knew it wouldn’t last. 🙁

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