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AMEX Freezing Some Membership Rewards Accounts

AMEX Freezing Some Membership Rewards Accounts

Million Mile SecretsAMEX Freezing Some Membership Rewards AccountsMillion Mile Secrets Team

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Update:   Folks on Reddit report their accounts have been un-frozen.

Check your AMEX Membership Rewards account!

Via The Points Guy, many folks report not being able to transfer their Membership Rewards points.

The reasons why are NOT clear at this point.  But, it appears it’s related to folks who recently signed-up for the publicly available 100,000 Membership Rewards Points offer of The Platinum Card® from American Express offer.  The link was available for less than 1 day!

AMEX Freezing Some Membership Rewards Accounts
Some Folks Are Unable to Transfer AMEX Membership Rewards Points!

I’ll explain what’s going on and what you should do!

What’s Going On?

AMEX is freezing some Membership Rewards accounts for further review.  You can still use your card.  But, you’re unable to transfer Membership Rewards points to AMEX transfer partners.

There’s a lot of speculation on forums like Reddit as to why AMEX is freezing accounts.  Many folks with frozen accounts indicate they applied for last week’s limited time 100,000 Membership Rewards Point AMEX Platinum offer.

The link was publicly available for a few hours, but was taken down as it seems like it was meant to be targeted.

Some have received their AMEX Platinum card, but haven’t activated it.  And their Membership Rewards points from other cards are still frozen.

Others have received the AMEX Platinum card and report no issues.

For example, Million Mile Secrets reader Mary Ann sent in this screenshot showing she already received the 100,000 AMEX Membership Rewards points from last week’s offer.  And her account is NOT currently frozen!

AMEX Freezing Some Membership Rewards Accounts
Some Folks Have Already Earned the 100,000 AMEX Membership Rewards Points From Last Week’s Limited Time Offer

What Should You Do If Your Account Is Frozen?

If your account is frozen and you’re not in a hurry to transfer AMEX Membership Rewards points, I would recommend waiting a few days.

AMEX is likely overwhelmed with customer service inquiries at the moment.  So calling may not help.

I’m optimistic AMEX will honor the publicly available 100,000 Membership Rewards point sign-up bonus and unfreeze accounts for folks who comply with the terms and conditions.

I’ll update y’all if more information becomes available!

Is your AMEX Membership Rewards account frozen?  Please share your experience in the comments!

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Chase Sapphire Preferred® Card

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  • Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $625 toward travel when you redeem through Chase Ultimate Rewards®
  • Chase Sapphire Preferred® named a 'Best Travel Credit Card' by MONEY® Magazine, 2016-2017
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • Earn 5,000 bonus points after you add the first authorized user and make a purchase in the first 3 months from account opening
  • No foreign transaction fees
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Get 25% more value when you redeem for travel through Chase Ultimate Rewards. For example, 50,000 points are worth $625 toward travel.
  • No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards

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Another reason why Amex is losing business, less benefits, less customer service. They already lost their partnerships with Fidelity, Jetblue, Costco, and Starwoods. How many more large corporate deals are going to be gone? There doesn’t seem to be any benefits left with sticking with Amex

I BELIEVE THAT AMEX IS THE BEST CARD OUT THERE THEY HAVE BUILT MY WORLD FOR ME AND HAVE NEVER EVER GONE BACK ON THEIR EORD THEY HAVE GONE WAY ABOVE ANY OTHER CARD TO HELP ME GROW IAM LOYAL TO THEM ABD ALWAYS WILL BE I HAVE BEEN WITH THEM AS A CARDHOLDER FOR THIRTY years THANK YOU AMEX FOR EVERYTHING

American Express is at a crossroads. Costco is gone within a month or so. And the kneejerk response by offering a slew of large signup bonuses began at least six months ago. I would caution AMEX to honor their obligations if cardholders have met minimum spends and their accounts are in good standing. We just collected $200+ from the IHG class action settlement. Those lawyers are probably eager for another no-brainer.

Don’t count on anything an AMEX CSR tells you. If AMEX doesn’t want to honor what the CSR promised, they just say “The CSR was in error”, and you are then SOL. 🙁

Although I did not get in on this great deal, I did once not get credited for a large signup bonus. I always take screen shots and had plenty of proof that I signed up properly. Talked to several CS reps. Was told every story under the sun and every one conflicted. I was told multiple times I would get the points. I never did and finally gave up. The CS was really bad as a whole, particularly compared to the awesome Chase CS I always get.

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