Did you know that you could get a lot of money from the airlines if you’ve experienced a delay, cancellation, or overbooking in the past 3 years?
Most folks don’t pursue this, either because they don’t know what they’re entitled to, or are turned off by the inconvenience of filing a claim.
Now there’s a service that will do the work for you! AirHelp will file claims on your behalf, follow up with the airline, and take the airline to court if required. Even if you traveled on an award ticket!
And the best part is, if you aren’t compensated, you do NOT have to pay AirHelp. If the airline pays, AirHelp will take 25% of the proceeds. That’s still much better than getting nothing!
Let’s see how AirHelp works and if it’s worth submitting a claim!
What’s the Deal?
In the event of a delay, cancellation, or overbooking, airlines will usually offer you:
- Nothing (most common!)
- A voucher for free food or drink
- A voucher or credit for future travel
- Hotel accommodations (in the event of an overnight delay – if you’re lucky!)
But in many cases, the airlines are legally obligated to pay you cash. That said, they don’t volunteer this information, so the burden is on the passenger to know their rights and file a claim for what they’re owed.
You can only file claims for flights that departed or arrived in the US or European Union. And the rules are different depending on where your flight occurred.
- US domestic flights – compensation only required for overbooking (involuntary denied boarding)
- European Union flights – compensation required for overbooking, cancellations, and delays (with restrictions)
There are a lot of other conditions which will determine how much (if any) money you’re entitled to. It can be quite confusing, so most folks don’t go after compensation on their own.
AirHelp will assess your delay or cancellation details and, if they think you’re entitled to payment, will do all the work for you! In return, they’ll take 25% of any money you receive. And if you get nothing, you don’t owe them anything.
I’d rather get some money than no money at all. Especially if I don’t have to do the work of filling out forms, calling or emailing the airline (over and over!), or threatening to take legal action!
How Does It Work?
Link: File an AirHelp Claim
To see if you’re potentially eligible for compensation, you can start a claim by entering your flight details, date of travel, reason for delay or cancellation, and how long you were delayed in total. It only takes a few minutes.
Once you’ve entered your flight details, AirHelp will quickly tell you if your claim is eligible. Or, like me, if it is not!
Remember, US flights are only eligible if you were bumped (involuntarily denied boarding) because the airline oversold the flight. Even if you volunteered, you could still be entitled to money.
If you were denied boarding, you could get up to 200% of your 1-way fare (maximum $650 compensation) if you arrive at your destination between 1 and 2 hours late. And 400% of the 1-way fare if you’re more than 2 hours delayed (maximum $1,300 compensation).
What Happens If You Have a Valid Claim?
If AirHelp thinks your situation is eligible, they’ll start the claim process on your behalf with the airline. You’ll need to provide some documentation (e-tickets, a release form, and confirmation of the delay or cancellation from the airline).
They say they’ll take care of the paperwork and even take the airline to court if they refuse to pay!
Remember, you don’t have to pay AirHelp if they aren’t successful in getting you money. And if they are, they’ll take a 25% commission.
AirHelp says their average payout is more than $1,050 per claim. Many are processed within a matter of days, but in some situations it may take months. AirHelp will keep you posted via email about the status of your claim.
Note: The airlines aren’t obligated to compensate passengers for “extraordinary” circumstances beyond their control, including extreme weather, strikes, or political unrest. But AirHelp will pursue the airline if they claim extraordinary circumstances when none existed!
When the airline does pay, AirHelp will transfer the money to your bank account (less their 25% fee).
It’s worth trying for very little effort on your part!
AirHelp can assist you in getting compensation from airlines if your flight was canceled, delayed, or if you’ve been denied boarding due to overbooking in the last 3 years.
Only flights that depart or land in the US or European Union are eligible. And for US domestic flights, you can only file a claim if you were denied boarding (not for delays or cancellations).
It’s free to start a claim and they’ll do all the paperwork for you. If you don’t get paid, you don’t owe them anything. But if your claim is successful they’ll take a 25% commission from your payout.
Have you filed a claim with AirHelp? Please share your experiences in the comments!