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Introduction to Hotel Best Rate Guarantees

Introduction to Hotel Best Rate Guarantees

Million Mile SecretsIntroduction to Hotel Best Rate GuaranteesMillion Mile Secrets Team

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Have you ever booked a hotel room and realized later that you could have gotten a better price elsewhere?

Did you know that most major hotel chains guarantee that you’ll find the lowest price for a room on their website?  And if you find a lower rate somewhere else, they’ll match or beat the price (and sometimes give you other goodies, like a free night!).

Introduction To Hotel Best Rate Guarantees
Most Hotel Chains Guarantee They’ve Got the Best Price

I’ll be writing about each chain in depth individually, but for now, here’s a summary of the major chains’ Best Rate Guarantee policies.

Hotel Chain Best Rate Guarantees

Each hotel chain has different terms and conditions on their Best Rate Guarantee programs.  But generally, for a valid claim you’ll need to find a lower priced room on another website that is identical to the room offered by the hotel.  This usually means that the hotel, date, bed type, room occupancy, currency, and cancellation policy must be the same.

And typically, the website you find the cheaper rate on must be publicly viewable.  So that rules out sites that hide the hotel until you book like Priceline and sites requiring you to login, like TravelPony.

But read the terms and conditions for each hotel chain carefully!

Hotel ChainWill They Match the Lower Rate?First Night of Stay Free?Cash Back or Gift Card?
Best WesternYesNoYes ($100 Gift Card)
ChoiceYesYesNo
Club CarlsonYes, plus a further 25% discountNoNo
HiltonYesNoYes ($50 Cash)
HyattYes, plus a further 20% discountNoNo
IHGYes, plus 5X points on your stay, up to 40,000 point maximumNoNo
MarriottYes, plus a further 25% discountNoNo
Starwood Preferred GuestYes, plus a further 20% discount or 2,000 points per stayNoNo
WyndhamYes, plus a further 10% discountNoNo

1.   Best Western

Link:   Best Western Low Rate Guaranteed

Link:   Best Western Low Rate Guaranteed Claim Form

Best Western guarantees that you’ll always find the lowest rates on their website.  If you find a lower rate for the same room after you’ve booked with Best Western, they’ll match the rate and give you a $100 Best Western gift card!

Introduction To Hotel Best Rate Guarantees
Best Western Will Match the Competing Rate and Give You a $100 Gift Card

You have to submit your claim within 24 hours of booking.  And you can’t submit a claim if your stay begins in less than 48 hours.

Here are the terms and conditions of the program.  Lots of Best Western hotels cost less than $100 a night, so the gift card is like getting a free night!

2.   Choice Hotels

Link:   Choice Hotels Best Internet Rate Guarantee

Link:   Choice Hotels Best Internet Rate Guarantee Claim Form

Choice Hotels include Ascend CollectionCambria SuitesClarion, Comfort InnComfort SuitesEconoLodgeMainStay SuitesQuality InnRodeway InnSleep Inn, and Suburban brand hotels.

Introduction To Hotel Best Rate Guarantees
You’ll Get Your 1st Night Free and the Lower Rate for Subsequent Nights With Choice Hotels

If you find a lower rate (at least 1% or $1 lower, whichever is higher) online after booking, you can submit a claim.  If it’s approved, you’ll get the 1st night of your stay free, and any subsequent nights at the lower rate.  For a 1-night stay, it means your whole stay is free!

The terms and conditions of the program say you have to submit your claim within 24 hours of booking.  And if your stay begins within 72 hours, your claim won’t be approved.

3.   Club Carlson

Link:   Club Carlson Best Rates Guaranteed

Club Carlson is the rewards program for Country Inn and Suites, Radisson, Radisson Blu, Park Inn by Radisson, and Park Plaza hotels.

Introduction To Hotel Best Rate Guarantees
Club Carlson Will Match the Competing Rate and Discount It Further by 25%

After you book a Club Carlson room online, if you find a lower competing rate (by at least $1 or equivalent in local currency), you can submit a claim.  If it’s approved, Club Carlson will match the competing rate and give you a further 25% discount.

Club Carlson’s terms and conditions say the claim must be filed within 24 hours of booking, and the stay must begin at least 48 hours from when submit the claim.

4.   Hilton

Link:   Hilton Our Best Rates Guarantee

Link:   Hilton Our Best Rates Guarantee Claim Form

Hilton includes DoubleTree, Conrad, Embassy Suites, Hampton Inn, Hilton, Hilton Garden Inn, Home2Suites, Homewood Suites, and Waldorf Astoria brand hotels.

If you find a lower rate online after booking with Hilton, they’ll match the rate and give you $50 back!

Introduction To Hotel Best Rate Guarantees
Hilton Will Match the Competing Rate and Give You $50 Too!

According to their terms and conditions, you need to submit your claim within 24 hours of booking.  $50 back is a pretty good deal!

5.   Hyatt

Link:   Hyatt Best Rate Guarantee

Link:   Hyatt Best Rate Guarantee Claim Form

Hyatt guarantees you’ll get the best rate when you book on their website.  If you find a cheaper room elsewhere, they’ll match the rate and give you a further 20% discount for your entire stay.

Introduction To Hotel Best Rate Guarantees
Hyatt Will Match a Competing Rate and Discount It Further by 20%

According to the terms and conditions, you have to submit your claim within 24 hours of booking.

6.   IHG

Link:   IHG Best Price Guarantee

Link:   IHG Best Price Guarantee Claim Form

IHG hotels include Candlewood Suites, Crowne Plaza, Holiday Inn, Holiday Inn Express, Hotel Indigo, Intercontinental Hotels & Resorts, and Staybridge Suites brand hotels.

If you find a lower rate online, IHG will match the price and give you 5X IHG points for your stay, up to a 40,000 point maximum.

Introduction To Hotel Best Rate Guarantees
You’ll Get Bonus Points and IHG Will Match the Lower Rate

Their terms and conditions also require you to submit your claim within 24 hours of booking.

7.   Marriott

Link:   Marriott Look No Further Best Rate Guarantee

Link:   Marriott Look No Further Best Rate Guarantee Claim Form

Marriott includes Marriott Hotels & ResortsJW Marriott Hotels & Resorts, Renaissance Hotels, Courtyard by Marriott, AC Hotels by Marriott, Residence Inn by Marriott, Fairfield Inn & Suites by MarriottTownePlace Suites by MarriottSpringHill Suites by Marriott, The Ritz-Carlton Hotel Company L.L.C.ExecuStay, and Marriott Executive Apartments Grand Residences by Marriott brands.

If you find a lower rate, Marriott will match the rate and give you a further 25% off the room.  Their guarantee does NOT apply to certain brands (Ritz-Carlton for example).

Introduction To Hotel Best Rate Guarantees
Marriott Will Match the Lower Rate and Give You a 25% Discount

Like other chains, Marriott requires you to submit your claim within 24 hours of booking.

8.   Starwood Preferred Guest

Link:   Starwood Best Rate Guarantee

Link:   Starwood Best Rate Guarantee Claim Form

The Starwood Preferred Guest program includes Aloft, Element, Four Points, Le Meredien, Sheraton, St Regis, The Luxury Collection, Westin, and W brand hotels.

If you find a lower rate, Starwood will match it.  And they’ll also give you either a 20% discount, or 2,000 points per stay.  That’s enough for a weekend night at a category 1 hotel.

Introduction To Hotel Best Rate Guarantees
Starwood Will Match the Competing Rate and Give You a 10% Discount or 2,000 Points

Their terms and conditions say your claim must be submitted either prior to or within 24 hours after making your reservation.  You do not have to have a reservation to file a best rate guarantee claim!

9.   Wyndham

Link:   Wyndham Guaranteed Best Rate

Link:   Wyndham Guaranteed Best Rate Claim Form

Wyndham hotels include Baymont InnDays InnHawthorne SuitesHoward JohnsonKnights InnMicrotelRamada Super 8TravelodgeWingateWyndham Hotels & ResortsWyndham Garden, and Wyndham Grand Collection.

Their best rate guarantee says if you find a lower rate, they’ll match it and give you a further 10% discount.  That’s it.  No other goodies!

Introduction To Hotel Best Rate Guarantees
Wyndham Will Match the Competing Rate and Give You a Further 10% Discount

You’ll need to submit your claim within 1 business day of booking your room.  Here are their full terms and conditions.

Bottom Line

The major hotel chains all guarantee that their room rates are the cheapest.  If you find a lower rate, you might be able to submit a best rate guarantee claim.  But the cheaper room generally has to match exactly to the room you booked.

Each hotel’s program is slightly different, but typically they’ll match (or further discount) the competing rate.  And some give away free nights, cash, or gift cards!

Have you had success with a best rate guarantee claim?  Let me know in the comments!

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Editorial Note: We're the Million Mile Secrets team. And we're proud of our content, opinions and analysis, and of our reader's comments. These haven’t been reviewed, approved or endorsed by any of the airlines, hotels, or credit card issuers which we often write about. And that’s just how we like it! :)

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I was not successful in Hilton matching a lower price I found on bj’s travel section. I ended up canceling my Hilton reservation and booking it through bj’s.

I had a success of best rate guarantee at hotels.com. They only required me to send a url of their competitor’s price. Which was very easy. After that, they also changed the price on their website down to the same price immediately.

Hi, I did get lucky with Marriott several months ago to match Kayak with a 25% discount; but my friend could not get the same as the terms and conditions were a little different. I tried Wynham and Best Western, but could not get them.

I usually just went to Kayak.com to find lower prices. I used to use Olotels.com, but their prices started getting higher than Marriott.

I was able to get Marriott to honor Travel Pony price for stay this past summer in SFO for 5 night stay at Marriott. Saved a few hundred $. Unsure if it was a fluke or they gave me because I have platinum status.

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