The results are in for the J.D. Power 2016 North America Hotel Guest Satisfaction Study. Overall, guest satisfaction improved for a 4th consecutive year. And satisfaction is higher for guests that are part of hotel rewards programs.
Luxury brand hotels, like Ritz-Carlton, had the biggest jump in customer satisfaction. And Ritz-Carlton also had the highest satisfaction score of any hotel brand in the last 20 years!
I’ll explain how you can get free stays at the top-rated hotel brands!