New United Airlines Website Makes It Easier to Search for Award Flights

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Have you checked out United Airlines’ redesigned website yet?

They’ve added some neat features and tools which make it easier to search for the paid and award tickets you want.

And you can fine-tune your searches with new filters, plus see more information about your flights (like available seats) right on the search page!

New United Airlines Website Makes It Easier To Search For Award Flights

United.com Has a Fresh New Look and Added Tools to Make Your Flight Searches Easier

I’ll share some of my favorite award flight search features!

What’s the Deal?

Link:   United Airlines New Website

United Airlines recently re-designed their website, adding new features and tools you can use to make your paid and award flight searches easier.

New United Airlines Website Makes It Easier To Search For Award Flights

New and Improved! Award Flight Searches Just Got Fancier at United.com

1.   Search for Award Flights

As before, if you want to book an award flight, search by entering your departure and arrival airports.  Be sure to click “Search for Award Travel,” otherwise it will show paid tickets.

Don’t forget to specify the class of service!

New United Airlines Website Makes It Easier To Search For Award Flights

Click “Search for Award Travel” to Find Available Award Seats

If you’re not picky about travel dates, click “My Dates Are Flexible.”  You’ll be able to select your month of travel and duration of your trip.

New United Airlines Website Makes It Easier To Search For Award Flights

If You’re Not Sure of Exact Dates, Click “My Dates Are Flexible” to See Flight Options for a Specific Month and Trip Length

Here’s a handy new feature.  Instead of having to re-type information from previous searches, you can click “Recent Searches” to show and automatically load search details.

New United Airlines Website Makes It Easier To Search For Award Flights

Save Time by Using the New “Recent Searches” Feature

If you want to fine-tune your search further, click “All Search Options” at the bottom of the search window.  You’ll be able to specify how results are sorted, search nearby airports, and add preferred connection cities (or airports to avoid!).

New United Airlines Website Makes It Easier To Search For Award Flights

Narrow Down Your Results by Adding More Search Criteria

Note:   You may get more flight results if you sign-in to your United MileagePlus account first.  That’s because Premier elite members and folks with the Chase United MileagePlus Explorer or Chase United MileagePlus Club cards can access more available award seats.

2.   View Search Results

Once you’ve clicked “Search“, you’ll see a color-coded calendar showing dates with available award seats.

New United Airlines Website Makes It Easier To Search For Award Flights

Check the Calendar for Dates With Available Award Seats in Different Classes of Service

Another new feature – coach saver and standard awards are listed in the same column, with the lowest priced award tickets listed first.  Clicking the column header reverses the order.

And you’re now given the option for a shorter “List View” (which shows basic information about available flights) or a much more detailed “Expanded View.

New United Airlines Website Makes It Easier To Search For Award Flights

The List View Gives Basic Information About Award Flights, Defaulting to Cheapest Flights First

With “Expanded View,” you’ll get extra information, including aircraft types, individual flight numbers & times, connection cities, and if Wi-Fi is available on the aircraft.

New United Airlines Website Makes It Easier To Search For Award Flights

Select “Expanded View” to See More Detailed Information About Available Flights

I really like that in either view, you can click “Details” to see extra information, like if power outlets are available, what the meal service is, and if there’s anything unusual about the itinerary (like a long connection or overnight flight).

New United Airlines Website Makes It Easier To Search For Award Flights

Want to Know If You’ll Get Fed on Your Flight? Click “Details” to Find Out!

And there’s a very cool feature you can access straight from the search screen.  Clicking “Seats” brings you to the seat map for that exact flight.  You can see at a glance which seats are still available!

And airplane geeks might appreciate the aircraft details.  Now I know the wingspan of the Boeing 777 operating this flight!

New United Airlines Website Makes It Easier To Search For Award Flights

Angling for an Exit Row or Looking for a Flight That Has Lots of Open Seats? You Can View the Seat Map Directly From Your Results List

That’s a real time-saver which helps you quickly scan your flight options!

3.   Get Very Specific

Another terrific new tool is the option to filter your searches with different criteria.  On the left side of the results screen, you can narrow down your search results to only include flights which work for you.

You can filter by:

  • Class of service
  • Number of stops
  • Number of miles required
  • Departure & arrival time
  • Total trip duration
  • Layover time
New United Airlines Website Makes It Easier To Search For Award Flights

Use the Sliders to Narrow Down Your Search By Price, Schedule, and More

For cities that have more than 1 airport, like Paris, you can adjust your search to include all or some of the airports.  And you can exclude certain connection cities if you wish.

New United Airlines Website Makes It Easier To Search For Award Flights

Prefer Charles de Gaulle Over Orly? Or Dislike Connecting in Newark? There Are Filters for That!

And if it’s really important that you have certain amenities on your flight (like if you’re on a business trip and absolutely must have Wi-Fi on board), you can add those items to your search.

Or maybe you dislike turbo-prop planes, long layovers, or red-eye flights.  You can filter those out, too!

New United Airlines Website Makes It Easier To Search For Award Flights

Need Wi-Fi to Get Work Done Onboard? Or Want to Avoid Small Turbo-Prop Planes? You Can Add Those Criteria to Your Search

This is another great time-saver!  Instead of having to wade through dozens of options, you can set-up your search to show only flights that fit your plans and preferences.

And another tip – if you need to change your search, you don’t have to start over.  Just click “Edit Search” at the top right corner of your results screen.

New United Airlines Website Makes It Easier To Search For Award Flights

Don’t Start From Scratch! Click “Edit Search” to Make Changes to Your Current Search

You’ll be able to modify dates, airports, class of service, number of passengers, and even re-do the search as a paid ticket without having to go back and start again.

New United Airlines Website Makes It Easier To Search For Award Flights

United.com’s New “Edit Search” Function Can Save You Time

I haven’t played with all the new website features.  Let me know if there’s a tool or trick I’ve missed!

4.   Are There Drawbacks?

I like the new site design very much, and love that United Airlines has included lots of time-saving features.

However, folks on FlyerTalk report glitches with some of their paid and award flight searches.  It sounds like they may have some wrinkles to iron out yet!

New United Airlines Website Makes It Easier To Search For Award Flights

Some Folks Report the New Website Doesn’t Always Work as It Should

If you’ve had a similar experience, please share it in the comments!

If you’re used to booking United Airlines award tickets on the old site and don’t like change, it might take a while for you to get used to!

You don’t have to use the advanced filters.  But I think they’re handy!

Bottom Line

United Airlines launched their new website recently.  They’ve added new tools and features that can save you time when you’re searching for award tickets.

I especially like that you can use filters to narrow down search results and only show flights that meet your needs.

That’s a terrific time saver!  But because it’s so new, folks have reported glitches with their search results.

Have you tried the new United Airlines website yet?  Please share what you like (or dislike) about it in the comments!

After you get familiar with the new layout, see my series for how to book award flights with United Airlines miles!

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7 responses to “New United Airlines Website Makes It Easier to Search for Award Flights

  1. the new website is extremely unclear when looking at flight results,compared to the old one.

  2. Yes, I like the new United search but is there a way to narrow the search by airline for award flights? Like wanting to fly only Aer Lingus to London?

  3. Lol I think you meant to post something like this:

    http://thepointsguy.com/2015/09/how-to-load-uniteds-old-website/

    That was posted today because, as everyone knows, the new site is actually garbage for searching awards.

  4. Oh man. It’s so good.

    I just used it to book Multi-City award flights from Auckland (AKL) to Bali (DPS) to San Francisco (SFO) to New York (LGA) with extra long stopovers in Singapore, Bangkok and Tokyo [ only 57,000 miles, $74 fees ].

    Was SO easy to use. Favorite parts are the quick “Edit Search” option and the expanded view so I could pick out the ideal stopover locations and lengths.

    Woop! So excited for my trip!

  5. PS – In reading the other comments, I think other people are just resistant to change. Understandable. But I appreciate the changes they have made so much. While United has generally always been pretty easy to use, I used to get super aggravated with the old United flight search setup at times.

    For example, if I changed my departure city or destination city after doing an initial search (with their little search box on the bottom) it never worked properly. The search would either (a) not compute my changes and give me the same search results I did previously for different cities; or (b) tell me there was nothing available when there would be if I went back to the main search page and entered it in again.

    “Change is good.”
    — said someone important

  6. the new united award book site is completely useless. you can’t filter the award calendar by nonstop only, so while searching for a first saver award between NYC and LAX, i literally have to click on each date on the calendar to see if there is nonstop saver award availability. all these dates are showing up on the calendar as having saver availability but there is no way to tell if any are for nonstop without clicking on each date and waiting the 10-15 secs for it to load.

    COMPLETEY WORTHLESS. can’t believe your review doesn’t mention this insane flaw. are you high?

  7. Here’s why I think United’s new on-line reservations stem in TERRIBLE.

    In past 12 years (or so) I’ve booked 120-plus flights on United’s on-line reservation service (UAOLRS) … most were international flights & many involving multiple airports. I was always able to do this easily and quickly.

    However, I find the new system very hard, to impossible, to use, over complicated, and not-at-all user friendly like before.

    BTW, I’m not at all put off by new system and attached to the old way of doing things. I’m actually quite adventurous that way.

    First time I used the new system I was “finally” able to book my MFR-SFO-BKK round trip after a very frustrating 80 minutes .. a flight that I’ve booked on-line at least 25-30 times in the past ten years.

    The second and third times I tried to book on United’s new system I finally gave up and had to reserve my flights by phoning UA’s reservations.

    As a long-time and devoted UA frequent flyer (Global Services for three years and a Two-million miler, I am on the verge of jumping ship and if I can find a desirable airline that will accept my miles and give me the same member service I may well do so.

    How could UA get this new reservations system so wrong??? And, even more of a mystery, why don’t they fix it.

    And the ever bigger mystery (for me, at least) is why are some people raving about how great the new system?

    Am I the only one having this problem? If so, the I’m afraid I may be going mad. (I say half jokingly).

    End of rant … thanks for reading (if you made it this far).