Get Compensation for European Flight Delays & Cancellations With Refund.me

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I’ve written about AirHelp, a service that assists travelers with compensation from airlines in the event of overbooking, flight delay, or flight cancellation.

There’s another company, called Refund.me, which provides a similar service.  They’ll help you file a claim with the airlines (up to 600 euros, or ~$661) and, like AirHelp, they’ll only charge a commission if you win your claim.

Get Compensation For European Flight Delays Cancellations With Refund.me

You Could Receive up to 600 Euros (~$661) If Your Flight Was Delayed or Cancelled – but There Are Restrictions

But only certain European Union flights are eligible.  I’ll explain how it works!

What’s the Deal?

Link:   Refund.me

Link:   AirHelp

If, in the past 2 years, you’ve been denied boarding due to overbooking, or your flight was delayed or cancelled, you may be entitled to compensation from the airline.

In general, you could be eligible if:

  • Your flight landed in the European Union and was operated by a European Union airline
  • Your flight departed the European Union on any airline
Get Compensation For European Flight Delays Cancellations With Refund.me

You Can Only Claim Compensation If Your Flight Departed the European Union, or Arrived in the European Union on a European Union Airline

The European Union includes these countries.  Note that Norway and Switzerland are NOT on the list.

To compare, AirHelp has similar rules – but you can also file a claim for denied boarding if your flight occurred within the US.  There’s no option for this with Refund.me.

If you have a valid claim, Refund.me will pursue the airline for compensation on your behalf, once you sign paperwork giving them Power of Attorney over your case.

They’ll even take the airline to court.  If you win, you’ll pay them a commission of 25% plus 19% tax.

How Do You File a Claim?

You can start a claim with Refund.me online, or through their iOS or Android app.  They’ll ask you a few basic questions about your flight.

Get Compensation For European Flight Delays Cancellations With Refund.me

Easily Start a Claim With Refund.me Online by Telling Them About Your Flight

If your situation is eligible, you’ll be asked for the flight number and date of travel.

Note:   As you can see from the example below, your arrival time must have been delayed by at least 3 hours to qualify for compensation!

Get Compensation For European Flight Delays Cancellations With Refund.me

Flights With Arrival Delays of Less Than 3 Hours Aren’t Eligible

If your flight is eligible, Refund.me will ask you to sign a Power of Attorney form.  And you’ll have to submit evidence for your claim, like:

  • eTickets / email confirmations
  • Boarding passes
  • Photos (of delayed aircraft, flight status boards)
  • Any other documentation given to you by the airline (vouchers, new itineraries, etc)

Refund.me says they have a 98% success rate in court.  But the average time it takes to resolve a claim is ~100 days.

Get Compensation For European Flight Delays Cancellations With Refund.me

Depending on How Long Your Flight Was, You Can Receive up to 600 Euros in Compensation, Minus Refund.me’s 25% + Tax Commission

That’s because some airlines don’t respond to their requests, or use delay tactics to stall the claim.

That said, once your claim is settled, Refund.me will take a 25% commission, plus 19% VAT (tax).

Note:   If you used certain Chase cards to pay for your ticket, you could receive up to $500 in compensation for a delayed flight.

So Which Is Better, Refund.me or Airhelp?

I don’t have personal experience filing a claim with either Refund.me or Airhelp, so I can’t comment on which is better, faster, or more successful.

That said, AirHelp charges a flat 25% commission (tax is included), so they’re marginally cheaper.  Plus, they’ll process claims for denied boarding in the US, which Refund.me does NOT do.

Get Compensation For European Flight Delays Cancellations With Refund.me

Refund.me Adds 19% Tax to Their Commission, but With AirHelp It’s Included

You can only claim for flights in the past 2 years with Refund.me.  With AirHelp, the limit is 3 years.

So at 1st glance, AirHelp seems more useful and flexible (and slightly cheaper).  I’d love to hear from folks who’ve used either service to find out about their experience!

Bottom Line

If you’ve been denied boarding, delayed, or had a flight cancelled departing from or arriving to the European Union in the past 2 years, Refund.me could help you win compensation from the airline.

You could get as much as 600 euros (~$661) depending on your circumstances.  Refund.me will file the claim on your behalf, and if you win, they’ll take a 25% commission (plus 19% tax).

Other companies, like AirHelp, provide a similar service (and it’s slightly cheaper with more flexibility).

Have you successfully filed a claim with 1 of these companies?  Please share your experiences in the comments!

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7 responses to “Get Compensation for European Flight Delays & Cancellations With Refund.me

  1. I filed a claim 2 years ago on a CDG/DFW flight paid with miles for myself and my wife. It as just to customer service address with AA. They took their time but after 2-3 months with 2-3 chaser emails, They offered $2600USD in vouchers. Not refund/check/cash.

    I just had to state the EU law and the exact terms etc. They didnt fight at all. I think anyone can do this themselves. Shouldnt really need a third party.

  2. Some airlines make it clear when they handle you after coming in over an hour late we missed our connecting flights that they will never help you at all if you complain about coming to your scheduled final arrival 8 hours late thus having to stay overnight in a hotel too. SAS gave us nothing. We asked repeatedly in London and got nothing. Flight departed copenhagen going to us with change same ticket though in London. Please want to see comments from those who used either air help or refund me as I know SAS will only stonewall us if we just try again with them for compensation

  3. Hi, D! I think this post may have been in response to my question emailed to you over the weekend. Unfortunately, for my case, neither of these companies are any help as the flight was on Aeroflot, which is not an EU-based company and the flight at issue, though it was going back to an EU country was not leaving from one. Any other suggestions?

    For any others who might be able to help:
    Our flight was rescheduled without any notification to us. We were in the Maldives (paying on points, of course!) After much back and forth and only after a Russian interpreter was brought in did Aeroflot permit us to even rebook a return flight and admitted its mistake, promising, orally, that we would be reimbursed for the extra night at the resort and other out-of-pocket expenses. Of course, after making the demand for reimbursement it virtually failed to respond at all. We eventually filed a chargeback, which we lost as we did end up getting the service purchased (i.e. the return flight.) (Interestingly, during the chargeback goings on Aeroflot sent to us the flight manifest, complete with everyone’s personal details – lack of privacy measures!) At a loss now as we have a $1,3K charge that could have been avoided with a simple email from Aeroflot as to the flight change and a back-tracking on its part to accept responsibility. Any suggestions as to what to do at this point are greatly appreciated!

  4. Why did they put a picture of Skyler White as the CEO of the company?

  5. I used Refund.me on a canceled return flight that originated in BCN.

    After about 18-months and a complete run around, they wanted me to sign a document giving them a higher percentage of any refunds (than listed on their website). Well, there hadn’t been any refund-to-date an based on the garbage they fed me the prior months, I told them to…….

    Completely worthless for me.

  6. Well — I just got back form a trip where we had mechanical problems and made an emergency landing in Slovenia – where we were stuck with no announcements, food, or water for 14 hours while they unsuccessfully tried to fix the engine and then requested a anew plane. Sounds like a great time to try the service!

  7. You also receive compensation for being downgraded. The EU rules are pretty specific on compensation so do your homework first. We were downgraded on BA and were entitled to full refund of the fare for that segment (for us it was the Trans Atlantic portion so it was substantial). BA denied and stonewalled at first until I learned on flyertalk you threaten to file a court claim online through money claim online (UK Small Claims Court). After that we were paid promptly – not the full amount but the balance wasn’t worth pursuing. An interesting strategy by BA as I have flown Business Class to Europe 4 times in the 12 months following our downgrade, none of the flights with BA now that I know how they treat their best customers.