Why I Called the Chase Business Reconsideration Department

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I recently applied for the Southwest business card to get the Southwest Companion Pass and got approved after calling the reconsideration line.  Earning the Companion Pass in 2013 means that Emily can fly for free, up to the end of 2014, on every Southwest ticket I book using either miles or points!

The 50,000 point Chase Ink Plus, Chase Ink Bold, and the Chase Southwest card are among the best business cards by Chase, so I thought I’d post my experience with the Chase business reconsideration line.  The Chase reconsideration line is closed on Sundays.

The credit line for business cards does not show in my personal credit report and impact my credit utilization or credit aging, so it doesn’t impact my personal credit score in the long term.  However, the credit inquiry does show in my  personal credit report, but the effect drops off after 3 to 6 months (though it does stay on my credit report for 2 years).

Business cards are an easy way to get extra miles and points, and as I’ve written previously, many of us may qualify for businesses even though we don’t realize it.  However, business credit cards may not have all the consumer protections which personals cards have.

With Chase business cards, it can take weeks to get approved.  I’m impatient so I call the reconsideration line to get approved as soon as I submit my application.  I ask the reconsideration analyst to use my social security number to look up my application.

Goals

Your Goal:  Get approved for the Chase business card which you applied for.  You’ve already got an inquiry on your credit report when you applied for the card, so you may as well try to get approved for the card.

Chase’s Goal:  Lending to small businesses is riskier than lending to individuals, so Chase wants to ensure that the credit extended is appropriate and likely to be paid back.  You do personally guarantee that you’ll pay back debt on your business credit card, but Chase still needs to do its due diligence.

Preparation:  Prepare responses to commonly asked questions such as how long you’ve had your business, prior, present & future revenue, expenses, profit and your personal income and employment details.  Also review my post on calling the reconsideration department at banks.

My Call

I applied for the Southwest business credit and called the Chase reconsideration line.

Chase Analyst:   Chase business card services.  How may I help you?

Daraius:  Hello, I just submitted an application for the Chase Southwest Business card and I was curious if you needed any other information to process the application?

I prefer asking the agent indirectly to check my application status, instead of opening the call with a plea to check my application status.

Chase Analyst:  Sure.  It will take 3 to 4 minutes to review your information and we can then make a decision on the card.  Do you want to continue?

Daraius:  Yes, of course!

Chase Analyst:  What is your reference number?

Daraius:  I don’t have a reference number, but here’s my social security number, XXX-YY-ZZZZ.

The agents almost always ask for a reference number, but you can have them look up your application via your social security number.  The reference number is usually in the letter you get from Chase declining your application or asking for more information.

Chase Analyst:  Thanks!  What does your business do?

Daraius:  I write a blog on how to best use airline miles and hotel points to travel.

Chase Analyst:  How long has it been established?

Daraius:  Close to 2 years now!  I registered the name earlier, but didn’t start until April 2011.

Chase Analyst:  What was your revenue for 2011?

Daraius: I didn’t earn any revenue in 2011.

Chase Analyst: How did you calculate your income or loss?

Daraius:  The usual way – gross receipts (which were zero) less expenses incurred with the business.  I’m a small business, not a big bank, so nothing funny here!

Chase Analyst: Ha!  That’s fine. What was your revenue in 2012?

Daraius:  Year to date revenue is $X.

Chase Analyst:  How much experience do you have with your business?

Daraius:  I used to travel 3 weeks out of 4 in a month for business and collected lots of points. Blah, blah…

Chase Analyst:  You don’t have to disclose separate income (alimony, child support etc.) unless you want to use it to repay credit card debt.  Is the total income you entered on the application still $X?

In my experience, the agents always ask this question.  I interpret this to mean that it is okay to include income from your partner as long as it can be used to repay the credit card debit.  An agent suggested that Emily include partner’s income (on a separate reconsideration call for her), but your miles may vary.

Daraius:  It still is.

Chase Analyst:  I see that you already have another Chase Southwest business card?

Daraius:  Actually I closed that card about a month ago.  It was the Plus version, but I want the Premier version which doesn’t have foreign transaction fees and earns me A-List qualifying point unlike the Plus card which I cancelled.

If I had cancelled the Premier version instead and applied for the Plus version, I would have said that I wanted a card with a lower annual fee.

Chase Analyst:  Is your address still [reads my address].  Do you want to add another user to the account?

Daraius: That’s still my address and I don’t want to add anyone else at this time.  Thanks!

Chase Analyst:  How much credit do you want on this card?

Daraius:  Not a whole lot – $5,000 should be enough.  I’ve also been using my Chase Ink Bold regularly, so I don’t need a lot of new credit

I didn’t want it to appear that I wanted a lot of new credit.  I just wanted to be approved!

Chase Analyst:  Let me put you on a brief hold and route this for verification.

Daraius:  Sure, take your time!

Chase Analyst: [After 7 minutes]  Congratulations!  Your Southwest card is approved!

Daraius:  Thanks!  And have a great Thanksgiving weekend!

The call took ~20 minutes, but I was approved for my Southwest Business card after the call!

What To Do If You’re Not Successful?

Call again – either immediately or later on.   You’ve already received the credit inquiry so you may as well try to get approved.  Often times, a different representative will be more sympathetic or easier to talk with.

Remember, you can always move credit from your existing business cards or even your personal cards with Chase to make room for a new case.  In some cases (usually when you have a shorter credit history/history with Chase), you may have to cancel a credit card to get approved for a new one with Chase as described in this post.

Bottom Line

The Chase Business reconsideration analysts ask a lot more questions than the personal analysts.  And some of them are “all business” (read = not much small talk) since that’s their job, so don’t take it personally!

But it doesn’t hurt to be prepared and to think about your responses to some of the commonly asked questions such as how long you’ve had your business, prior, present & future revenue, expenses, sales and your personal income and employment details.

If you give them a reason to approve you, they will.  Good luck!

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These responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

229 Responses to Why I Called the Chase Business Reconsideration Department

  1. Pingback: Chase United Explorer | Million Mile Secrets

  2. Only on the Web can an individual be popular and lonely at the exact same time. And my blog is a collection of answers individuals do not wish to hear to questions they didn’t ask.

  3. Thanks for the informative post! I’ve followed your advice on credit cards very closely and secured a bold ink charge card in July 2013 for the 60k points deal. (Thank you!) I’ve also applied for the Southwest personal and business cards at the end of October 2013. I was instantly approved for the personal card with a credit limit of $18k and was denied for the business card due to 1) my business being relatively new, 2) the bold card being recently open, and 3) Chase extending me maximum credit. I’ve called the reconsideration line 3 times within one day, asking for a transfer of credit between the Chase cards that I have. I even spoke with a supervisor, but they are very consistent in saying there’s nothing they can do. What else can I do for them to reconsider? My main interest is in the companion pass, and if there’s any advice as to how to get the pass in other ways, that would be greatly appreciated. Thanks again!

  4. @Carly – Banks are tightening up on applications for business cards. I’d wait until the offer comes back next year. You can also transfer Marriott or Hyatt points to Southwest, but you usually lose half your points in the transfer.

  5. Its freaking impossible to get this card. I called twice to the reconsideration line but got denied twice. They said the reasons were “concerns that it not a business since it hasn’t generated revenue” (I initially put $0 for Annual Business Revenue/Sales on the application). It didn’t seem like the issue wasn’t too much credit on my personal lines.

    Also on the second call, they were noting that I had called earlier and were reviewing the notes. What kinda crap is that? I don’t want what I said the first time help jade the CSR the second time right off the bat. She just said she agrees with the first rep but did take a look at my application even though I felt like she was going to deny me anyways. I feel like maybe as soon as I hear that crap, should I just hang up and call someone else. If I wanted you to review notes from last time, I would tell you to look for it.

    How do you get approved via the reconsideration line if you have $0 revenue? I have read many stories of folks that got approved even though they have had $0 revenue and claim startup. I got two ladies in my phone call to the business consideration line and they both said “we need to see some revenue or business history in order for us to approve you” (I told them I was doing an ebay business).

    Does talking to a guy yield better results and should I mention the revenue I received from selling Wiis from many years ago? It seems pretty ridiculous about this whole process and I have good credit as well. The CSR wouldn’t even give me the option to shift personal to business credit which I have heard helps in getting the card approved.

    Any advice on what I should be saying like any keywords or how to answer the “whats are you revenue projections for 2014 or in the past year?”

    I won’t call anymore tonight but will consider calling again tomorrow as a last chance effort. Has there anyone called like 5-6 times to reconsideration line before finally getting approved?

  6. Its freaking impossible to get this Ink Bold card. I called twice to the reconsideration line but got denied twice. They said the reasons were “concerns that it not a business since it hasn’t generated revenue” (I initially put $0 for Annual Business Revenue/Sales on the application). It didn’t seem like the issue wasn’t too much credit on my personal lines.

    Also on the second call, they were noting that I had called earlier and were reviewing the notes. What kinda crap is that? I don’t want what I said the first time help jade the CSR the second time right off the bat. She just said she agrees with the first rep but did take a look at my application even though I felt like she was going to deny me anyways. I feel like maybe as soon as I hear that crap, should I just hang up and call someone else. If I wanted you to review notes from last time, I would tell you to look for it.

    How do you get approved via the reconsideration line if you have $0 revenue? I have read many stories of folks that got approved even though they have had $0 revenue and claim startup. I got two ladies in my phone call to the business consideration line and they both said “we need to see some revenue or business history in order for us to approve you” (I told them I was doing an ebay business).

    Does talking to a guy yield better results and should I mention the revenue I received from selling Wiis from many years ago? It seems pretty ridiculous about this whole process and I have good credit as well. The CSR wouldn’t even give me the option to shift personal to business credit which I have heard helps in getting the card approved.

    Any advice on what I should be saying like any keywords or how to answer the “whats are you revenue projections for 2014 or in the past year?”

    I won’t call anymore tonight but will consider calling again tomorrow or Monday for a third time. Has there anyone called like 5-6 times to reconsideration line before finally getting approved? I am just trying to figure out at what point do I give up? Is it too late to change my revenue figures for the past and 2014 projections?

  7. @Eric – Banks are tightening up on applications for business cards.

  8. Hi Daraius,

    To follow up on my previous comment. So are you saying that there is nothing I should do about the Ink Bold card? I have called twice to the Business Recon line and got denied twice. Each time they told me that they would send me a letter telling me that I was denied. Does this mean they will send me 2 letters in the mail to say that I was denied?

    I want to make one more attempt at talking to Chase either through Business recon or Secure Message (SM). I have heard some people say sending a (SM) to see if the Business recon folks can help with that and it worked for them but I don’t know what the success rate is on that. Also if I decide not to pursue this any longer, how long should I wait before trying to apply for this card again so that they can wipe off all the “dirty notes” that are on my current Chase Ink Bold application?

    Do you have any advice?

  9. Thanks for the advice. I will apply again next year. I previously asked Chase if cancelling the Bold Business Card would help me get approved for the southwest business card. However, I was turned down and Chase said that it’d be good for me to keep the card open and use it to prove that I have a healthy business by continuing to make monthly payments. I’m not sure if they’re lying to me, what is your take on this? In the meantime, I’m thinking about actually cancelling the Bold Card this time and asking for a reconsideration again to see if the cancellation has any effect. Please advise if this will help or not. If not, please advise whether cancelling the Bold Card is a good idea in terms of my application for the southwest card next year. Thanks again!

  10. @Eric C. – I’d wait about 3 months.

    @Carly – I wouldn’t cancel the card if you just got it, but would use it to show that you’re a good customer.

  11. Hi Daraius, I already have the Southwest Chase Premier card and I just applied for the Southwest Chase Business Plus card. (In the application, I put that it was a retail business and I was sole proprietor, thinking to represent it as selling stuff on ebay). I put my home address as my business address as well. Just got a letter from chase asking for proof of business address. Not sure what I can send them. I’m also a bit wary of calling them on the phone b/c in the application they asked for revenue; the online application form wouldn’t let me put $0 so I just put a bogus amount. I’m kind of nervous about discussing fake financial info over the phone. I’d really appreciate any advice you could give me. Thanks!

  12. Your script worked perfectly. My application was initially flagged for additional review, but was approved after my follow up call. My consulting revenue was minimal the past three years, but I volunteered additional data from previous years, which helped. Am really looking forward to using this new card.

  13. Terrific advice! I was well prepared for the phone call, knew just what to expect, and was approved for the Southwest Business Premier Card even though I just got the personal version 2 weeks ago! Companion pass here I come! My business is just a startup, but I do have 10 years experience in the field, so I think that probably helped.

  14. Thanks so much for this post, I prepared answers for all the questions in advance.

    Called and was asked almost the same questions, was approved after a 18 min call. Was asked to reduce limit on another card to which I readily agreed.

  15. Hey Daraius, thanks for your tips. You’re doing such a great service for us common guys out there and not just that… even though I’m a simpleton, my wife is very impressed that we’re saving money.

    I applied for both at the same time yesterday morning. I called up the business reconsideration line in the afternoon on the business card and they said it was pending and asked me questions about my business. Finally it was approved. Then I called up the personal card reconsideration line and they said it was denied as I applied for two cards simultaneously and he said he could review that after I mentioned that I wanted to keep my business and personal expenses seperate. He looked at my credit card history and asked why I have a united mileage plus card and I told him that that Houston has two airports and the mileage plus card works in one of them as that airport is a hub for Houston while the other airport is a hub for southwest and I don’t have a card to take advantage of the southwest flights I travel in. So after a few more questions on my credit card (3 new cards since last september and I’ve been on mileage plus since 2010), he approved it. They also said that they can’t allot me new credit for both cards so I moved around my credit line ($5000 for the business card and 8000 for the personal card).

    Now my question is – I see my personal southwest card on the chase website since it was approved but even though the business reconsideration guy told me that my business card was approved, I do not see the card on the chase website…. curious minds just want to know if this is normal or whether they’re prepping up for a verification process or something and I’m really not approved yet. Just wondering what you think and what you’re experience has been.

    Thanks,

  16. @GA – Congrats on getting approved! You usually have a separate user name and password for your business cards which is why it doesn’t show up online.

  17. How does Chase know that I’ve applied for 6 business credit cards in the last 2 years? I thought the credit report would not show that.

  18. 2nd try and again declined!!!

  19. @JC – If they are Chase cards, they would have a record. Otherwise, the credit inquiry does initially show up on your account.

  20. Thank you for the information. I have a SW Premier Personal card that I got at the end of October and then waited for at least 3 months for applying for Plus Business Card. Applied a couple of days ago and it responded with comment of under further review. Found this article and called the Reconsider Line and after a few questions, was asked how much line I needed and responded with $5,000 to $6,000 and he gave me $10,000 and approved the card. By your information, I was well prepared having the last four years of gross income, net income from a small sideline business and liquid and retirement asset numbers. Thanks again for the valuable information that assisted me in getting approve toward a companion card.

  21. Thank you for the information. I applied and received a SW Premier Personal Card at the end of October and waited at least 3 months to apply for a SW Plus Business Card. I did a couple of days ago and it responded that is was under further review. I found this article and called the Reconsider Line and by being prepared with some financial information and from my last four years tax returns on a small sideline business, I was asked how much line I needed and responded with $5,000 to $6,000 and was given $10,000 and approved. Thanks for the article that gave me information to be prepared and this will get me to the companion pass amount needed and 1 year and 9 to 10 months of benefits.

  22. Pingback: Chase Ink Business Card Questions [Consolidated] - Page 28 - FlyerTalk Forums

  23. Got approved for my first business card today. I’m a teacher who does some tutoring at home.

    My call to the CS Rep went almost exactly like the script you gave. It helped me to be prepared. Thanks for that!

  24. I was able to get the Southwest Business card by calling. I was instantly approved for the Southwest personal. They wouldn’t give me the Ink though and said they felt that the Southwest was sufficient for my business needs. I only called once on the Ink so maybe I will try a second time. I did also get the Sapphire after a call. Overall I guess I can’t complain!

  25. ANC RED-EYE

    Maybe an oversight, but I can’t seem to find the number anywere in this post or any of those you link to. Perhaps it would be helpful to add it?

  26. ANC RED-EYE

    I applied yesterday for the Ink Bold. Since reconsideration is closed on Sundays, I called this morning…twice. Both agents said the same thing, “your application is currently pending and you will receive a written response within 10 days”. When I asked if there was any way to expedite the decision, they both said unfortunately, no. The second agent went on to say, “we’re really busy today, tracking all of these calls so we can’t take time to process an individual application.” I’m not sure what he meant by tracking (i.e. I see that you JUST called?), or if he was implying that when they’re swamped they can’t process pending applications? Or perhaps it is just what you referred to in this post regarding the application being locked after an initial period: http://millionmilesecrets.com/2012/10/01/call-credit-card-reconsideration-line/

  27. I got denied for the Chase Southwest Business Plus card just now. They said it’s not intended to be a start-up business card and the minimum credit limit is $5,000. So, I would say a new business where you are making less than $5,000 or so a month (which is exactly what my business is) would almost always be an automatic denial. She commented on how great my credit report looked and how I have done a super job handling my expenses on my Chase Southwest Personal Plus card but that didn’t matter as much.

    I’m planning on calling again either in a few days or once I get my denial letter in the mail. I’ve technically been running the business for more than a year but have only been spending a good amount of time on it for a year. Maybe I should tell them this and they will reconsider. My hopes of obtaining a Companion Pass are slowly slipping away…

  28. So glad I read this page today. I had previously applied for a United Visa Business and was denied. I called and asked for reconsideration. They took everything into account as you said and it looks like a new card is on its way.

  29. In Jan 2013 I followed your advice and got 2 SW cards-one business and one personal, and got the companion pass. Thank You! But now I’m thinking ahead to when it expires and how I get another one. I still have both cards Should I cancel them so that I have an excuse to apply again in Dec/Jan? Or do I keep them and apply for the premiere cards? I thought I read that you shouldn’t cancel without opening a new card so you don’t lose your credit limit. Thanks for your help.

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