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Million Mile Secrets reader Joey (thanks!) writes in with a note which may be helpful to other longtime American Express Platinum card holders:
I just got a call from amex platinum asking me all sorts of question about if I am happy etc..
I voiced my concerns over the 450 annual fee and compared the benefits of the chase sapphire etc..
They are looking to keep my business and have extended a one time courtesy of 50k amex points, I didn’t even have to ask!
Being the enterprising sort, Joey then called American Express on behalf of his dad (and encouraged his friends to do so) and voiced his concern over the high $450 fee and on how the category bonuses on the Chase Sapphire Preferred and Chase Ink Bold made those cards more attractive than the American Express Platinum.
And his dad, along with another friend, was also given a 1-time bonus of 50,000 Membership Rewards points. However, all of them have had the Platinum card for a while.
I’m NOT saying that you’re guaranteed points by calling American Express and voicing your concerns over the high annual fee for the Platinum card and the competitive category bonuses.
American Express has been very stingy with handing out points and no longer matches targeted offers, so this isn’t going to work for many folks.
But you’re unlikely to get anything if you don’t call and point out your “profitable relationship” with them and ask for a “goodwill gesture” to help ease the pain of the $450 annual fee.
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