Million Mile Secrets reader Anita commented that United has changed the terms of the “Months of Miles” promotion – very drastically – as the promotion is underway!
I blogged earlier about the “Months of Miles” promotion where, depending on your offer, you could earn a potential unlimited amount of bonus miles after having 2, 3, 0r 4 United partner transactions.
There was confusion over who was actually registered for the promotion, since folks registered for the promotion online, only to be told on the phone that they were NOT registered, despite having a direct mailing and/or email confirmation of their registration.
I reached out to UA Insider to clarify how to confirm registration in the promo. UA Insider replied that United had received lots of similar requests, and that the issue was being researched and we’d have an answer in a few days.
But today (September 7), United made the following changes to the promotion:
- Restricted the maximum amount of miles earned to 25,000 miles
- Require ALL transactions to have a minimum $10 value
However, the promotion was open for registration from August 11.
It is unclear if the new terms and conditions apply ONLY to folks who register from September 7 to September 10 (the last day to register for the promotion).
Or if the new terms and conditions apply retroactively to registrations from August 11 to September 6.
I strongly believe that it is unfair and wrong to apply the new terms and conditions to folks who registered and participated in the promotion based on the (different) terms and conditions presented to them when they were originally invited to participate in the promotion (no earning cap & minimum dining transaction value)
There will be United executives on our StarMegaDO3 flight from Chicago to Montreal later today (including UA Insider), and I will ask them for a clarification.
So far the “months of miles” promotion hasn’t been executed well, but I am hopeful for an amicable resolution!